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Thread: Broadband Router Manufacturers

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    Broadband Router Manufacturers

    For those with Wireless ADSL routers how have you found customer service/technical support from the company whose equipment you shelled out for when it went down. Was it non-existent/ long delays on phone/ quick responses.. etc..

    Which company has a good reputation for after sales service?

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    Not Very Senior Member RavenNight's Avatar
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    Well I only contacted Linksys to check on a setting I was unsure about and they e-mailed me back in under two minutes.
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    Cable Guy Jonny M's Avatar
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    I emailed Speedtouch about various loopback settings on my stable-as-anything router and they emailed back with a whole PDF of console commands and step-by-step instructions the day after.

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    Taz
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    Draytek support was very good. I only ever used it once and got a detailed e-mail back and a follow-up to ensure the problem had been resolved. It's e-mail only and there's nobody there at weekends so that's a bit of a downside.

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    Draytek and 3com have both been good for me
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

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