For those with Wireless ADSL routers how have you found customer service/technical support from the company whose equipment you shelled out for when it went down. Was it non-existent/ long delays on phone/ quick responses.. etc..
Which company has a good reputation for after sales service?
Well I only contacted Linksys to check on a setting I was unsure about and they e-mailed me back in under two minutes.
AMD 3700+ San Diego @ 2.8GHz| Zalman CNPS 9500LED + Arctic Cooling MX-1 | Asus A8N-SLi Deluxe + Zalman Northbridge | 1024MB DDR RAM (2 x 512MB Corsair XMS Pro TwinX) | Leadtek nVidia 6600GT 128MB | Creative SoundBlaster X-Fi Xtreme Music | 2x80GB Hitachi Deskstar SATA-II (RAID 0) | Gigabyte 3D Aurora Case | Hiper Type-R 580W Modular | Enermax Ultimate Fan Controller| Microsoft Nautral 4000 | Logitech G5 + fUnc 1030| Ideazon Fang | SpeedLink Medusa 5.1 Surround Headset | Samsung SM913N 19" TFT | Compro DVB-T200
"Dell? You get better tech support with a cheese sandwich"
I emailed Speedtouch about various loopback settings on my stable-as-anything router and they emailed back with a whole PDF of console commands and step-by-step instructions the day after.
Draytek support was very good. I only ever used it once and got a detailed e-mail back and a follow-up to ensure the problem had been resolved. It's e-mail only and there's nobody there at weekends so that's a bit of a downside.
Draytek and 3com have both been good for me
Originally Posted by Saracen
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