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Thread: Telewest 4mb users

  1. #1
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    Telewest 4mb users

    Ring this number 08000730591 ask them if they can give you any better deals concerning your broadband as your thinking about moving to the carphonewarehouse as they are offering free broadband and see what they offer you.

    i just got my 4mb bumped upto 10mb for the next 3 months free.

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    sweet, I might give that a try, did you have to sign up to another year contract?

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    Im with BY and my contract has never renewed with any upgrade.

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    ya, but i was thinking that because it was "free" they may renew it

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    Hehe well im pretty certain to renew it you have to sign a new document... And that was just a ploy to keep you with them. Enjoy it!.

  6. #6
    Flat cap, Whippets, Cave. Clunk's Avatar
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    rang ntl and waited 40 mins on the phone after being tranfered 3 times and was basically told to knob off.
    Quote Originally Posted by Blitzen View Post
    stupid betond belief.
    You owe it to yourself to click here really.

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    ya, i got the same, but it may be because i'm still under contract and have a good couple of months to wait. Will try again closer to the time

  8. #8
    Flat cap, Whippets, Cave. Clunk's Avatar
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    had my account since 2000. did a bit of looking around and i think i need to speak to the retentions dept. going to ring them today, and if no joy, im going to try bethere i think.
    Quote Originally Posted by Blitzen View Post
    stupid betond belief.
    You owe it to yourself to click here really.

  9. #9
    mutantbass head Lee H's Avatar
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    Bethere are reportly doing our exchange (MRWAL) in July Clunk and this has slipped from Dec to Jan then Feb then April and now the final resting date of July.

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    Keep that bookmarked as it does change

  10. #10
    Flat cap, Whippets, Cave. Clunk's Avatar
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    cheers Lee.

    well thats a bugger, i hope ntl dont realise that when i use bethere as my reason for leaving.

    just in a queue at the moment at ntl, only 20 mins so far.

    the carphone warehouse offer looks ok, and is around half the price of what im paying now for 8x faster broadband.

    35 mins now. grrr.
    Quote Originally Posted by Blitzen View Post
    stupid betond belief.
    You owe it to yourself to click here really.

  11. #11
    Flat cap, Whippets, Cave. Clunk's Avatar
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    ah ha....so they offer me an extra 1.50 off and tell me thats the best they can do, so i say, nah, im still going to have a tv package that i dont use and a 1meg connection, and i can get a n 8meg connection and phoneline for 15 quid from the carphone warehouse, and why would i want to pay ntl twice the price for 8x less broadband. he says fair enough, ill just do a postcode check...comes back and says, ok i can give you half price 10meg broadband. i said how long for and he says for the forseeable future.

    cant grumble really, and only took 45 mins to get through

    that was the retentions dept by the way, if you speak to any other dept, you will just get passed around until you give up.
    Quote Originally Posted by Blitzen View Post
    stupid betond belief.
    You owe it to yourself to click here really.

  12. #12
    Flat cap, Whippets, Cave. Clunk's Avatar
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    10meg service still hasnt come on, so i rang them and was told that there was no 10 meg service for my account, and "jeff" who i spoke to doesnt exist, and that the person that i was speaking to was using someone elses profile!!!!!!. so now ive got to ring back between 9-5 tomorrow and speak to someone else. and the most irritating thing is, the bloke in customer services says that my set top box isnt compatible with the 10 meg service anyway.

    NTL....a class act.
    Quote Originally Posted by Blitzen View Post
    stupid betond belief.
    You owe it to yourself to click here really.

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    Darn... makes me glad im not with NTL.... we might be soon though with the takeover of Telewest grrrrrrrrrrrrrrrr.

    Usually get through to Telewest within a few mins. Think I'll see what they say tomorrow
    'All days should be weekends...i'd never complain then'

  14. #14
    Flat cap, Whippets, Cave. Clunk's Avatar
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    quick update if anyone cares.

    spoke to the retentions dept again today, and a cable modem had been ordered for me (dunno why this wasnt mentioned on the phone), but the reason nothing had happened is that they have 2 addresses for me....well i certainly didnt give them 2 addresses, both on my street as well. anyway, to cut a long and very boring story short, they are coming on monday aft with a cable modem for me.

    and took an hour on the phone this time.
    Quote Originally Posted by Blitzen View Post
    stupid betond belief.
    You owe it to yourself to click here really.

  15. #15
    Flat cap, Whippets, Cave. Clunk's Avatar
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    another quick update.

    the bloke in retentions that i spoke to this morning assured me that i would be able to get around 5 meg through my set top box until the modem arrives on monday, and he said it would be updated within the hour. 3 hours later and still not updated, so i just rang them and no update has been arranged. FFS
    Quote Originally Posted by Blitzen View Post
    stupid betond belief.
    You owe it to yourself to click here really.

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