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Thread: Solid ISP Needed

  1. #1
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    Solid ISP Needed

    Hey Guys,

    Iam looking for a ISP at the moment it is for a community project, it has to be rock solid and have a unlimited service.

    If anyone has any suggestions please let me know.

    Many Thanks
    Drobbins

  2. #2
    Does he need a reason? Funkstar's Avatar
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    Zen

    For umlimited service you are quite limited, unless you go for a business account rather than a consumer one.

  3. #3
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    Zen even cap their bizz customers now :S, what is the world coming to.....iam willing to get a bizz account as essentially it is a bizz.

    Drobbins

  4. #4
    Does he need a reason? Funkstar's Avatar
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    • Funkstar's system
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      • Gigabyte EG45M-DS2H
      • CPU:
      • Intel Core2Quad Q9550 (2.83GHz)
      • Memory:
      • 8GB OCZ PC2-6400C5 800MHz Quad Channel
      • Storage:
      • 650GB Western Digital Caviar Blue
      • Graphics card(s):
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      • PSU:
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      • Case:
      • Antec NSK1480 Slim Mini Desktop Case
      • Operating System:
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      • Monitor(s):
      • Dell 2407 + 2408 monitors
      • Internet:
      • Zen 8mb
    i didn't realise that. Their Medium/Large business products are still un-capped and there is a 8Mbit Max account for £79 ex vat a month. bit spendy though

  5. #5
    The late but legendary peterb - Onward and Upward peterb's Avatar
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    My broadband speed - 750 Meganibbles/minute

  6. #6
    Senior Member greektony's Avatar
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    ace internet?

  7. #7
    Will work for beer... nichomach's Avatar
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    Nildram. Use their broadband for linking in various sites over VPN; solid reliable service, no issues with support either.

  8. #8
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    Telewest? Had about an hour of downtime over the past four years.

    10Mbit. Unlimited... £35/month.

  9. #9
    Nox
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    eclipse

    look at rsidential evolution service, 20GB/month during 6pm-midnight, unlimited outside those hours

    up to 8mb

    and £14.99 a month

    Nox

  10. #10
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    Telewest if you can, they truely are unlimited although can suffer from local network issues.

  11. #11
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    http://www.zenbroadband.com/ML_Business.aspx?page=527

    Unlimited downloads here from Zen as already pointed out by peterb

    Backed by excellent customer service

  12. #12
    Senior Member chrestomanci's Avatar
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    Quote Originally Posted by Drobbins
    Zen even cap their bizz customers now :S, what is the world coming to.....iam willing to get a bizz account as essentially it is a bizz.

    Drobbins
    Worse with Zen if you exceed the cap, they cut you off completely and hold your connection to ransom until you log into their portal and buy extra credits. (£1/Gb)

    Normally with a caped broadband service, I would expect that if I exceeded the cap then I might get an email about it, and it would be forgiven if I only exceeded the limit occasionally. I would not expect to be cut off unless I was consistently exceeding the limit every month, or vastly exceeding the limit (transferring 1 Gb/day on a 1 Gb/month service).

    With Zen, they appear to meter every transfer, and if you exceed the 20 GB cap in a month your service is cut off. If you don't use your allocation in one month it cannot carry over till the next, so if you usage is uneven then some months could be quite expensive.

    I am currently a Zen customer, and am on a 512kbs uncapped service that they don’t sell anymore. They have offered to regrade me to an 8Mb service with a 20Gb/month cap, which I would not normally exceed, but considering how the cap works, and their DNS screw-up a couple of months back I would not recommend them to anyone else, and I am considering going to another ISP. If I did accept their offer, and transfer to the capped service then I would change ISP if their cap hit me more than twice.

    Can anyone recommend a 2Mb uncapped ADSL service with a static IP address?
    Last edited by chrestomanci; 19-06-2006 at 09:43 AM.

  13. #13
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    Just a couple of points..........

    Emails are sent at 50%, 75% and 95% of usage, so you have plenty of time to organise extra credit.

    The Cap does not include uploads - unlike some other ISPs.

    DNS screwup - yup, first time in 5 years since I have been with them that I wasnt 100% happy. Still not bad in all that time though.

    Overall I still rate them as an ISP and their customer service has always been first rate.

    Your correct though in that there are other alternatives........but for every good alternative there are always 5 bad ones.


  14. #14
    The late but legendary peterb - Onward and Upward peterb's Avatar
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    Can't fault ZEN, and their business ADSL Max procucts are uncapped, but they do cost over £80/month.
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  15. #15
    Senior Member chrestomanci's Avatar
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    Quote Originally Posted by CrimsonAvenger
    Just a couple of points..........

    Emails are sent at 50%, 75% and 95% of usage, so you have plenty of time to organise extra credit.
    I know and it is a lot better than no warning, but when you do hit the cap the service stops instead of slowing down like other ISPs, and if you need to buy extra Gb it will quickly get quite expensive. The fact that there is no rollover of unused credit from month to month is also annoying, so you get stung for peak usage, without any benifit for light usage.

    Quote Originally Posted by CrimsonAvenger
    The Cap does not include uploads - unlike some other ISPs.
    True, but that is almost certainly for technincal reasons rather than a policy decision on their part, so I would not rely on it staying that way.

    Quote Originally Posted by CrimsonAvenger
    DNS screwup - yup, first time in 5 years since I have been with them that I wasnt 100% happy. Still not bad in all that time though.
    I have allready ranted obout it in this posting

    What really annoyed me about that was that it was entirely within their control, and entirely preventable.

    They changed the DNS settings, but hid news of the change in the middle of a marketing laden newsletter that few people would read. They had a month or so of parallel running, so if they had bothered to check the logs on their old DNS server, they would have know who was still using it, and they could have sent out reminder emails. When they turned off the old DNS it was only possible to access their portal and not much else, but they did not make the new DNS information prominent either on their tech support site or on their telephone message. Because of them I spent several hours debugging my connection when I could have changed the settings in a minute if I had been properly notified.

    When I first had connections problems I assumed it was with their external connectivity, so I was patent I am happy to forgive problems that are unexpected or outside their control. This was neither.

    Quote Originally Posted by CrimsonAvenger
    Overall I still rate them as an ISP and their customer service has always been first rate.

    Your correct though in that there are other alternatives........but for every good alternative there are always 5 bad ones.

    Before I the DNS issues I did have contact with their tech support, and it was very good, but recent changes have soured my opionon of them.

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