Hi Guys, (longish post apologies) Recently i have been dealing with a customer who has migrated broadband providers since switching providers they can now no longer send an email to one particular email address, during the past few weeks i,ve checked to see if the user or the isp has been registered on spam cop or any other over enthusiastic spam catcher and found nothing. i have also tried mimicking the customers broadband set up by using the same isp in our test room to send a test email to the problem address this works.
Before carrying out these tests i thought the problem lay with the provider but now i,m not sure any, the customer never had this problem with they,re previous provider but after talking to the current isp they say everything seems fine from they,re end. if anyone could shed any light or suggest anything i,,d appreciate it many thanks all


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i do have a copy of the bounce error (its war and peace)
