Hi all,
My friend recently signed up with Nildram for their Up to 8MB/s service. The router is a D-Link DSL-G604T. He's having major problems that Nildram seem to claim are his fault and today is the last day he can cancel under the 14 day "Cooling Off" period, hence the urgency.
Basically the DSL status page of the router admin panel shows repeated connections and disconnects with LOS errors. The signal attenuation seems very high, 63-68db downstream and 60-65db upstream. The connection speeds are around 250-500k upstream and 400ish upstream. To me this looks like a very noisy BT line but BT won't even talk to him and keep telling him to call Nildram. Nildram say it's his problem, something wrong with his router (identical model and firmware to mine) but I've tried his router on my line and it works fine, and my router which works fine here gave exactly the same issues on his line.
Basically BT and Nildram have passed the buck between each other and back to him. I'm going to talk to Nildram on his behalf today so I just wondered if anyone had any ideas or similar experiences or anything I can say (besides that it's 100% definitely not the equipment at fault) that might kick them into gear?
I feel a bit embarrassed because I recommended Nildram on the basis of several other people I know to be happy with them. Based on this I will never recommend them again and will not be switching to them from Plusnet as I had planned to when my year is up.


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