Results 1 to 15 of 15

Thread: BT Infinity options

  1. #1
    Seriously casual gamer KeyboardDemon's Avatar
    Join Date
    Feb 2012
    Location
    London
    Posts
    3,013
    Thanks
    774
    Thanked
    280 times in 242 posts
    • KeyboardDemon's system
      • Motherboard:
      • Asus Sabretooth Z77
      • CPU:
      • i7 3770k + Corsair H80 (Refurbed)
      • Memory:
      • 16gb (4x4gb) Corsair Vengence Red (1866mhz) - (Because it looks good in a black mobo)
      • Storage:
      • Crucial M550 SSD 1TB + 2x 500GB Seagate HDDs
      • Graphics card(s):
      • EVGA GTX 980 SC ACX 2.0 (Warranty replacement for 780Ti SC ACX)
      • PSU:
      • EVGA 750 watt SuperNova G2
      • Case:
      • Silverstone RV03
      • Operating System:
      • Windows 10 Pro 64 Bit
      • Monitor(s):
      • Asus Swift PG278Q
      • Internet:
      • BT Infinity (40mbs dl/10mbs ul)

    BT Infinity options

    Following on from peterb's thread on the 200gb monthly allowance I noticed I have BT Infinity on the Unlimited 2 option which should give me 76mb download and 19mb upload speeds, what I'm getting is 38mb download and 9.5mb upload, which is the exact service that is offered to people on the BT Inifity Unlimited option 1 service.

    I spoke to BT today using their chat service to see if I could either get my speed increased or my tarif dropped so that either the service matches the level of payments I'm making or the level payments match the service I'm getting, after more than an hour of trying to get the guy to understand my point I was disconnected from the chat and told that there is nothing wrong with my connection.

    He was saying that I am getting a better service than the service I signed up to when I joined, yet BT are advertising a service at a price that I am paying and not allowing me to get the same service that other customers get at that price. He did mention that I might not be able to get the full service so I checked the line using the BT line checker and it came back with 52mb dl and 12.5 ul.

    Where do I stand with this?

    I want either to have my bill lowered to the Unlimited Infinity 1 price or the speeds increased to the maximum that I can get on my line and then I would stay at the Unlimited Infinity 2 price. Does that sound unreasonable on my part?

  2. #2
    Treasure Hunter extraordinaire herulach's Avatar
    Join Date
    Apr 2005
    Location
    Bolton
    Posts
    5,618
    Thanks
    18
    Thanked
    172 times in 159 posts
    • herulach's system
      • Motherboard:
      • MSI Z97 MPower
      • CPU:
      • i7 4790K
      • Memory:
      • 8GB Vengeance LP
      • Storage:
      • 1TB WD Blue + 250GB 840 EVo
      • Graphics card(s):
      • 2* Palit GTX 970 Jetstream
      • PSU:
      • EVGA Supernova G2 850W
      • Case:
      • CM HAF Stacker 935, 2*360 Rad WC Loop w/EK blocks.
      • Operating System:
      • Windows 8.1
      • Monitor(s):
      • Crossover 290HD & LG L1980Q
      • Internet:
      • 120mb Virgin Media

    Re: BT Infinity options

    You don't say where in your contract period you are, but generally they're under no obligation to reduce your costs if you're within your initial (12 month?) period. It sounds like they've tiered their service since you bought it, in which case although might expect them to allow you to move, they're not obliged to.

  3. #3
    Seriously casual gamer KeyboardDemon's Avatar
    Join Date
    Feb 2012
    Location
    London
    Posts
    3,013
    Thanks
    774
    Thanked
    280 times in 242 posts
    • KeyboardDemon's system
      • Motherboard:
      • Asus Sabretooth Z77
      • CPU:
      • i7 3770k + Corsair H80 (Refurbed)
      • Memory:
      • 16gb (4x4gb) Corsair Vengence Red (1866mhz) - (Because it looks good in a black mobo)
      • Storage:
      • Crucial M550 SSD 1TB + 2x 500GB Seagate HDDs
      • Graphics card(s):
      • EVGA GTX 980 SC ACX 2.0 (Warranty replacement for 780Ti SC ACX)
      • PSU:
      • EVGA 750 watt SuperNova G2
      • Case:
      • Silverstone RV03
      • Operating System:
      • Windows 10 Pro 64 Bit
      • Monitor(s):
      • Asus Swift PG278Q
      • Internet:
      • BT Infinity (40mbs dl/10mbs ul)

    Re: BT Infinity options

    I signed up for an 18 month contract in December 2011 so I think I should be out ok with moving if I need to, but I don't really want to, I just want to get what I feel is a fair deal so if I'm paying for the top tier service then I think that I should be entitled to get it or if I can't get top tier and only get the second tier then that should be what I pay for, but I think second tier service at the top tier price is just right.

  4. #4
    Not a good person scaryjim's Avatar
    Join Date
    Jan 2009
    Location
    Gateshead
    Posts
    15,196
    Thanks
    1,231
    Thanked
    2,291 times in 1,874 posts
    • scaryjim's system
      • Motherboard:
      • Dell Inspiron
      • CPU:
      • Core i5 8250U
      • Memory:
      • 2x 4GB DDR4 2666
      • Storage:
      • 128GB M.2 SSD + 1TB HDD
      • Graphics card(s):
      • Radeon R5 230
      • PSU:
      • Battery/Dell brick
      • Case:
      • Dell Inspiron 5570
      • Operating System:
      • Windows 10
      • Monitor(s):
      • 15" 1080p laptop panel

    Re: BT Infinity options

    38/9.5 might be the best you can get, depending on how recently your exchange and street cabinet have been updated. I assume the BT line checker is an actual line test, not just an estimator? If it's an estimator then you might actually already be getting the best service you can. If it's a proper tester then your line is clearly profiled beyond 38/9.5 and they're just the maximum real world speeds you can get. Either way I'm not sure there's a lot you can do legally (as you don't have a minimum guaranteed speed in your contract), and if BT are unwilling to investigate then leaving might be the only other option.

  5. #5
    Seriously casual gamer KeyboardDemon's Avatar
    Join Date
    Feb 2012
    Location
    London
    Posts
    3,013
    Thanks
    774
    Thanked
    280 times in 242 posts
    • KeyboardDemon's system
      • Motherboard:
      • Asus Sabretooth Z77
      • CPU:
      • i7 3770k + Corsair H80 (Refurbed)
      • Memory:
      • 16gb (4x4gb) Corsair Vengence Red (1866mhz) - (Because it looks good in a black mobo)
      • Storage:
      • Crucial M550 SSD 1TB + 2x 500GB Seagate HDDs
      • Graphics card(s):
      • EVGA GTX 980 SC ACX 2.0 (Warranty replacement for 780Ti SC ACX)
      • PSU:
      • EVGA 750 watt SuperNova G2
      • Case:
      • Silverstone RV03
      • Operating System:
      • Windows 10 Pro 64 Bit
      • Monitor(s):
      • Asus Swift PG278Q
      • Internet:
      • BT Infinity (40mbs dl/10mbs ul)

    Re: BT Infinity options

    Quote Originally Posted by scaryjim View Post
    38/9.5 might be the best you can get, depending on how recently your exchange and street cabinet have been updated. I assume the BT line checker is an actual line test, not just an estimator? If it's an estimator then you might actually already be getting the best service you can. If it's a proper tester then your line is clearly profiled beyond 38/9.5 and they're just the maximum real world speeds you can get. Either way I'm not sure there's a lot you can do legally (as you don't have a minimum guaranteed speed in your contract), and if BT are unwilling to investigate then leaving might be the only other option.
    According to BTs line checker the best I can get is 52 dl and 12.5 ul. The thing that I am frustrated with is that I have to pay more but I get less, I think that is wrong, if I was getting the service I'd be happy to pay for it.

  6. #6
    Not a good person scaryjim's Avatar
    Join Date
    Jan 2009
    Location
    Gateshead
    Posts
    15,196
    Thanks
    1,231
    Thanked
    2,291 times in 1,874 posts
    • scaryjim's system
      • Motherboard:
      • Dell Inspiron
      • CPU:
      • Core i5 8250U
      • Memory:
      • 2x 4GB DDR4 2666
      • Storage:
      • 128GB M.2 SSD + 1TB HDD
      • Graphics card(s):
      • Radeon R5 230
      • PSU:
      • Battery/Dell brick
      • Case:
      • Dell Inspiron 5570
      • Operating System:
      • Windows 10
      • Monitor(s):
      • 15" 1080p laptop panel

    Re: BT Infinity options

    Quote Originally Posted by KeyboardDemon View Post
    According to BTs line checker the best I can get is 52 dl and 12.5 ul. The thing that I am frustrated with is that I have to pay more but I get less, I think that is wrong, if I was getting the service I'd be happy to pay for it.
    I guess I see your point, but it sounds like the service when you signed up for it was slower, and you've slowly been bumped up until you've hit your wall. Which BT line checker did you use? Is it just the thing on their website where you put the number in?

  7. #7
    Seriously casual gamer KeyboardDemon's Avatar
    Join Date
    Feb 2012
    Location
    London
    Posts
    3,013
    Thanks
    774
    Thanked
    280 times in 242 posts
    • KeyboardDemon's system
      • Motherboard:
      • Asus Sabretooth Z77
      • CPU:
      • i7 3770k + Corsair H80 (Refurbed)
      • Memory:
      • 16gb (4x4gb) Corsair Vengence Red (1866mhz) - (Because it looks good in a black mobo)
      • Storage:
      • Crucial M550 SSD 1TB + 2x 500GB Seagate HDDs
      • Graphics card(s):
      • EVGA GTX 980 SC ACX 2.0 (Warranty replacement for 780Ti SC ACX)
      • PSU:
      • EVGA 750 watt SuperNova G2
      • Case:
      • Silverstone RV03
      • Operating System:
      • Windows 10 Pro 64 Bit
      • Monitor(s):
      • Asus Swift PG278Q
      • Internet:
      • BT Infinity (40mbs dl/10mbs ul)

    Re: BT Infinity options

    Yeah, that's the one.

  8. #8
    Registered+
    Join Date
    Feb 2014
    Posts
    26
    Thanks
    0
    Thanked
    1 time in 1 post
    • Schern's system
      • Motherboard:
      • Gigabyte Sniper Z87
      • CPU:
      • Intel i7 4770k
      • Memory:
      • 16gb Corsair Vengeance
      • Storage:
      • Crucial MX500
      • Graphics card(s):
      • Nvidia GTX 1660
      • PSU:
      • Corsair HX850i
      • Case:
      • Fractal Design Arc Midi
      • Operating System:
      • W10
      • Monitor(s):
      • AOC/Acer 24"
      • Internet:
      • Vodafone Gigafast 900

    Re: BT Infinity options

    Is it worth calling to cancel? Usually the cancellation team are a lot more helpful than the frontline staff and can do deals a la Sky "I want to cancel and move to Virgin" "Ok sir let me see what I can do for you".

    I've got Infinity 2 and the line checker suggested I should get the speeds you mentioned 52meg down, 12ish up but I actually get the full 75 meg down and 18 up!

  9. #9
    Registered+
    Join Date
    Feb 2014
    Posts
    25
    Thanks
    0
    Thanked
    0 times in 0 posts
    • artturnip's system
      • Motherboard:
      • Gigabyte GA-Z77-DS3H
      • CPU:
      • Intel Core i5 3570K
      • Storage:
      • Seagate ST1000DM003
      • Graphics card(s):
      • GTX660
      • PSU:
      • OCZ StealthXStream 2 500W
      • Case:
      • Antec Custom Case
      • Operating System:
      • Windows 8.1 64bit Pro with Media Centre
      • Monitor(s):
      • Asus VE228
      • Internet:
      • Plusnet 40/20 Fibre

    Re: BT Infinity options

    Okay Sir, I'll just transfer you through to cancellations.

    Cancellations = Customer Retention

    If you threaten to leave then they'll probably do everything in their power to keep you with them.

  10. #10
    Member
    Join Date
    Apr 2013
    Posts
    178
    Thanks
    10
    Thanked
    14 times in 14 posts
    • Marc_92's system
      • Motherboard:
      • Gigabyte G1 Guerilla
      • CPU:
      • i7 950
      • Memory:
      • Corsair XMS3 6gb
      • Storage:
      • 128 gb Cricual m4
      • Graphics card(s):
      • KFA2 GTX 570
      • PSU:
      • Antec 650w 80+ Bronze
      • Case:
      • Fractal Design R4
      • Operating System:
      • Windows 7 Ultimate 60bit
      • Monitor(s):
      • Acer S240HLbid 24''

    Re: BT Infinity options

    I would be careful, I've just had talktalk fibre installed with an estimated download of upto 29mb. I've had 2 engineer visits and both have said I can only get just under 15mb which isnt exactly ideal but it will have to do. The openreach engineer told me when you run a an estimated download/upload test online, they are expecting your area to have the thickest copper wiring etc.

  11. #11
    Registered+
    Join Date
    Feb 2014
    Posts
    25
    Thanks
    0
    Thanked
    0 times in 0 posts
    • artturnip's system
      • Motherboard:
      • Gigabyte GA-Z77-DS3H
      • CPU:
      • Intel Core i5 3570K
      • Storage:
      • Seagate ST1000DM003
      • Graphics card(s):
      • GTX660
      • PSU:
      • OCZ StealthXStream 2 500W
      • Case:
      • Antec Custom Case
      • Operating System:
      • Windows 8.1 64bit Pro with Media Centre
      • Monitor(s):
      • Asus VE228
      • Internet:
      • Plusnet 40/20 Fibre

    Re: BT Infinity options

    From what I've been hearing from people TalkTalk fibre tends to have lower speeds than BT and Plusnet fibre

  12. #12
    Member
    Join Date
    Apr 2013
    Posts
    178
    Thanks
    10
    Thanked
    14 times in 14 posts
    • Marc_92's system
      • Motherboard:
      • Gigabyte G1 Guerilla
      • CPU:
      • i7 950
      • Memory:
      • Corsair XMS3 6gb
      • Storage:
      • 128 gb Cricual m4
      • Graphics card(s):
      • KFA2 GTX 570
      • PSU:
      • Antec 650w 80+ Bronze
      • Case:
      • Fractal Design R4
      • Operating System:
      • Windows 7 Ultimate 60bit
      • Monitor(s):
      • Acer S240HLbid 24''

    Re: BT Infinity options

    I think it all depends on the distance between you and the exchange and the diameter of copper cable from your house to the cabinet.

  13. #13
    Registered+
    Join Date
    Feb 2014
    Posts
    25
    Thanks
    0
    Thanked
    0 times in 0 posts
    • artturnip's system
      • Motherboard:
      • Gigabyte GA-Z77-DS3H
      • CPU:
      • Intel Core i5 3570K
      • Storage:
      • Seagate ST1000DM003
      • Graphics card(s):
      • GTX660
      • PSU:
      • OCZ StealthXStream 2 500W
      • Case:
      • Antec Custom Case
      • Operating System:
      • Windows 8.1 64bit Pro with Media Centre
      • Monitor(s):
      • Asus VE228
      • Internet:
      • Plusnet 40/20 Fibre

    Re: BT Infinity options

    Yeah that's definitely a factor. A good router also helps with better speeds

  14. #14
    Member
    Join Date
    Apr 2013
    Posts
    178
    Thanks
    10
    Thanked
    14 times in 14 posts
    • Marc_92's system
      • Motherboard:
      • Gigabyte G1 Guerilla
      • CPU:
      • i7 950
      • Memory:
      • Corsair XMS3 6gb
      • Storage:
      • 128 gb Cricual m4
      • Graphics card(s):
      • KFA2 GTX 570
      • PSU:
      • Antec 650w 80+ Bronze
      • Case:
      • Fractal Design R4
      • Operating System:
      • Windows 7 Ultimate 60bit
      • Monitor(s):
      • Acer S240HLbid 24''

    Re: BT Infinity options

    Yup, I've had to fork out for a new router as the talk talk one provided is a piece of ass. I've read good things about the home hub 5 as BT was my original choice for fibre but talktalk gave us phone+fibre for £19 a month for the first year so cant really complain!

  15. #15
    Registered+
    Join Date
    Feb 2014
    Posts
    25
    Thanks
    0
    Thanked
    0 times in 0 posts
    • artturnip's system
      • Motherboard:
      • Gigabyte GA-Z77-DS3H
      • CPU:
      • Intel Core i5 3570K
      • Storage:
      • Seagate ST1000DM003
      • Graphics card(s):
      • GTX660
      • PSU:
      • OCZ StealthXStream 2 500W
      • Case:
      • Antec Custom Case
      • Operating System:
      • Windows 8.1 64bit Pro with Media Centre
      • Monitor(s):
      • Asus VE228
      • Internet:
      • Plusnet 40/20 Fibre

    Re: BT Infinity options

    Wow that's a rather good deal Yeah we've got the HH4 and it seems to be pretty good so far.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •