I'm currently with BE but I have just been looking at the BT Total Broadband packages.
They all look pretty good but I want to know a little more about the option 3 package which has unlimited downloads.
Being a heavy internet user does anyone know what their fair use policy is like?
I'm on their business product and I dl around 80-90gig a month and.. so far they haven't complained (it is advertised as being unlimited). I've heard the rule of thumb is don't take the pee between 6pm-midnight and BT are generally happy. I schedule all my downloading for the wee hours or very early in the morning so as to be sociable. Like most FUPs it's pretty vague but obviously by being 'nice' to other users i'm less likely to offend.
Their support is extremely bad with every person you talk to telling you a different story - I had no end of problems getting them to fix a simple stuck BRAS profile on the line.
You pays yer money..
Crosshair VIII Hero (WIFI), 3900x, 32GB DDR4, Many SSDs, EVGA FTW3 3090, Ethoo 719
Im with BT Total broadband. Although i have had no connection for over two weeks now (again) due to a fault on my line (which may not get fixed) they have been pretty good just recently...
However, i signed up months ago and for THREE MONTHS i could not connect. But when you phone their customer service you get though to some nice people in India, who can barely speak english and who have major problems understanding you and visa versa. They are terrible, they just keep asking you to reset your router over and over and over again and they have micro filter fetish - everything is always Micro filter this, micro filter that. I tried 6 filters, even in the test socket, yet all they go on about is filters this, reseting routers that. I know its not that FFS!, this has been going on for 3 months and i have numours engineer visits. If you try and explain something to them they dont understand (99% of the time) they just ingor you and ask the same question their PC screen tells them to. Every call is like the first ever call, there is no ongoing process. I try and pass on the info the engineers have requested i pass on to them and they just ignore you (go silent for a few seconds) then tell you to change your filter and reboot the router.
All i can say is this, whoever you choose to go with just make sure you can speak to someone in england when you have problems.
I am only getting somewhere now because my case has been to send to a high level complaints department. It took months to get to this stage.
Also, i have spent months talking to various people and trawing hundreds of forums, it would seem that the BT home hub is a nightmare and should be avioded. Get a decent router yourself if you go with BT.
Last edited by autopilot; 06-02-2007 at 03:45 PM.
I use that package, never had any problems with them, not had a FUP thrown at me yet and I download a lot.
As others have said, dont even touch the Home hub. It cant even detect the internet for me, yet I get 7/1 speeds with other routers.
Hub works okay for me.
Deo Adjuvante non Timendum
Hub works for me also, but I'm highly doubtful that it's much good.
Due to the hub and rate-adaptive technology I went from a very stable 2mb connection to around 0.5 M/b after an "upgrade".
Now have everything wired into the test socket and it's up to 3 M/b. A friend in the same area uses a Belkin router and normal socket and gets 4m/b.
Now I have the fun job of trying to get an engineer out.
My connection is fine, when it works..but i'm just back from a 2 week period with no connection, and like Autopilot, they're big on Microfilters!
I'm hopefully shifting to Zen, if I can confirm that Voyager 205's aren't locked to BT like the hub is...
I have to reccomend against BT having never had a good experience with their CS Dept, however if you dont have a problem it is rather good.
Edit: BT sent out a Home Hub for me to test (they were adamant it was my router at fault, it wasn't) - so far i'm synced at 4,736 Kbps and it seems stable enough, we'll see how it lasts though...
"If you're not on the edge, you're taking up too much room!"
- me, 2005
Could you go into a bit more detail please? I am having major problems with my home hub and i am thinking of buying a new router to see it that helps.Originally Posted by chuckskull
I tried everything with mine, flashing it, new driver, leaving it connected to the line for days and it just wont connect for more than couple of minutes.
In the end I plugged my old BT voyager 205(Came free with my old connection) back in. Connected and synced at 7meg down 1meg up in about 2minutes.
Aah, Voyager 205...not the worst looking box on the planet, could well have been the hottest though!
Speaking of it I remember a while ago I flashed mine with different firmware, a non-BT version, but I can't for the life of me remember where I got it from...anyone any ideas?
"If you're not on the edge, you're taking up too much room!"
- me, 2005
http://corz.org/comms/hardware/route...ter.how-to.php
Was a huge help to me when i first got the box and yeah you could cook on mine
Yeah, thats an awesome site.
Not where I got it from though, I dont use the voyager now though, if I can find any firmwares on there that are non-BT i'll give 'em a bash
Edit: Ooh, well I did find it on that site, I could swear it wasn't on before!
Last edited by kidzer; 07-02-2007 at 04:40 PM.
"If you're not on the edge, you're taking up too much room!"
- me, 2005
BT's fair use policy is "flakey"
we got a email once saying they were charging us 70quid for downloading 120 gb in a month
then sent another mail saying they were waiving the charges because of measusrement problems
not heard a peep since
Yeah very. I got a letter last year which basically said, unless you go massively beyond your monthly allowance a few months in a row, no action would be taken. FUP on the honours system? No idea, but that was BT broadband, not BT total broadband.
hmm been hearing really bad things about connection speed / hub problems.
I think I'll stay with BE for the time being.
BT support are crap, utter crap. I have been having problems for 8 months now (constant disconnects) and I've given up ringing them about it.
Every time i ring i get told to change my filters and reboot the router, and also to put the router on a table (?) by some very nice indian person who i can't understand, and vice versa.
They then say they will ring back and never do, then say the problem has resolved and close the support ticket.
Suffice to say I am changing ISP soon.
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