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Thread: PC world....

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    Senior Member AD-15's Avatar
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    PC world....

    Anyone else detest them?

    I've literally had a problem with almost everything I've bought from them (before you ask, I only buy from them when they have something I need on sale). Infact, this morning I reserved an external hard drive (2.5 inch, 'slim', freecom 160GB). I went to pick it up, and found the box was battered and dirty. When I got home, I realised that the box was not sealed on one side. I opened the box, and found that the hard drive's plastic bag was ripped, and the drive had marks all over it. Clearly used. Probably faulty. It wasn't even the right drive, it was a different model. Just same capacity and manufacturer. Obviously, it's going back first thing tommorow.

    Who else has had bad experiences with them?
    Industrial espionage is simply the sincerest form of flattery......

  2. #2
    radix lecti dave87's Avatar
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    Re: PC world....

    Depends which branch/who you get. Some of them have been alright when I've needed stuff urgently. Prices in store are a bit high, so unless I'm really desperate then I'd order online, though their collect & reserve service aint bad.

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    Does he need a reason? Funkstar's Avatar
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    Re: PC world....

    At least oneof the "tech guys" in the Aberdeen store is really good. Needed an external SATA to USB case and spotted they had an Akasa SATA/IDE to USB/eSATA case which id more than I needed. There wasn't a price so I took it to the service desk. It rang up as about 40 quid, but the guy had sold one recently that was on reserve and collect, so he made a fake online order, and I "collected" it there are then.

    Saved me about £15

    Only time I've had to return something was when i bought a MS keyboard assuming it had a USB connector (because i assumed in this day and age they all would, and would come with a purple USB to PS2 adapter) which it didnt. Didnt have a problem swapping it for another, the guy was as surprised at the lack of USB as I was.

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    Re: PC world....

    very rarely go there these days. but one of the last items i got was a gfx card that i needed in a hurry for my pc which was going to my brother-in-law, it was a 9600xt. now it looked okay from the outside i.e. sealed ect, but got home and the manual and drivers disc were missing and the heatsink had scratches and finger prints on it. needless to say where i told them to put it when i took it back.

    then while in there got talking to an old-ish couple who were buying a pc for mail and general browsing, the salesman had sold them a £900 machine, while he was out checking they had one told the old folks that if they wanted to buy from there then one of the cheaper one would be fine for what they wanted. best bit was that when the sales bloke came back they said they didn't want it and left

    always give them a very wide berth.

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    Get in the van. Fraz's Avatar
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    Re: PC world....

    About 2 years back, I found the ~£60 Hiper PSU (a mistake, I now realise...) I wanted on the PC world website, and surprisingly it was cheaper than anyone else - ebuyer, Scan, etc. So, I reserved it on the website, and was told via the webpage that I would be able to find it in the pickup area and then pay at the till as normal. Took me about 30 minutes to drive there and park, and found it wasn't in the pickup area. Asked various members of staff, but no luck. I pointed out that the website said this store had plenty of stock for this item, and they just pointed lamely at the shelves and said it's not here. At this point I'd have expected them to say they'd order some in and post one to me for wasting 90 minutes of my time, but no.

    Can't be bothered with them again. Ordered it off Ebuyer for only a little bit more and got it 3 days later. Wish I'd done that all along.

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    Re: PC world....

    Just search the archives, there's been numerous anti-PC World threads here before (one *very* big one I even posted in...).

    Yes, many of us share your experience. Problem is, product wise everything as expensive as they can get away with as with all high-street stores, they're never gonna get a big range given the floor space available, and with everything being open to the public's abuse plenty of stuff can go wrong. And staff wise, well... the fact they're all employed as salesmen/women and nothing else should tell you all you need to know there.

    But my biggest problem with them? They won't give me a damn job! I mean, how can I have *less* expereince than most of their tech guys? Do I see any of them with 6 years Comp Sci education? 10 years PC useage experience? 5 years PC building experience? Years of networking exprerience? I mean, just cos I have 0 sales experience, does it make me a bad tech guy? Hmm well... maybe it does...

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    Re: PC world....

    If you have all that experience then why do you want a £6per/hour job in PC world?

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    Re: PC world....

    Quote Originally Posted by pepsi_max2k View Post
    Just search the archives, there's been numerous anti-PC World threads here before (one *very* big one I even posted in...).

    Yes, many of us share your experience. Problem is, product wise everything as expensive as they can get away with as with all high-street stores, they're never gonna get a big range given the floor space available, and with everything being open to the public's abuse plenty of stuff can go wrong. And staff wise, well... the fact they're all employed as salesmen/women and nothing else should tell you all you need to know there.

    But my biggest problem with them? They won't give me a damn job! I mean, how can I have *less* expereince than most of their tech guys? Do I see any of them with 6 years Comp Sci education? 10 years PC useage experience? 5 years PC building experience? Years of networking exprerience? I mean, just cos I have 0 sales experience, does it make me a bad tech guy? Hmm well... maybe it does...
    Retail isn't about knowing your stuff, its about selling.
    Tech guys have to sell too
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

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    Get in the van. Fraz's Avatar
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    Re: PC world....

    What Blitzen said.

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    Re: PC world....

    Haha... well yeah, I'm know I'm aiming low, but it's actually a job that would suit me really well if it weren't for the all the selling (I was hoping one of the stores would have a role with no selling involved; as if). Plus, the nearest store is just down the road from here.

    I'm a desktop only kinda guy so anything involving servers is (mostly) out the window (unless someone wanted to train me), can't do any field work (don't drive yet), would be terrible on a phone helpdesk (no good at explaining stuff to others, just check my posts here for proof of that ) and also have no actual experience in employment doing it, just as a hobby and what i can afford to get my hands on and hack really (plus whatever i've done in school/college/uni) and that don't seem to impress anyone too much. And that lot cuts out about 99% of the pc maintenance jobs in the country. Other than the small number of private PC stores in commutable distance, PC world are the only guys left (well them and the odd random factory / store / business / somewhere).

    Still... if any of you guys know anywhere? I'll work for nowt, as you've seen.

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    Senior Member kalniel's Avatar
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    Re: PC world....

    They do a better job than some rip-off independents. And truth be told, the number of faults is probably at least par for the course, given the volume they deal with. Finally they've mostly addressed the value complaints - when I'm doing a PC built I'll try and pop in and usually I can get one component that's cheaper than an etailer.

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    Re: PC world....

    PC World is a joke for me.
    I once bought a MS Keyboard from them, only to discover that it was used.
    So they are selling used stuff as new.
    And even better, in the box was old garbage from the previous owner.
    What a great company...

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    HEXUS.social member Agent's Avatar
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    Re: PC world....

    Quote Originally Posted by pepsi_max2k View Post
    but it's actually a job that would suit me really well if it weren't for the all the selling
    The entire job pretty much is selling
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

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    radix lecti dave87's Avatar
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    Re: PC world....

    I've gotta love the thoughts about PC World - one is motivated by bitterness, one motivated by a single experience (fair enough it was a bad one, but you'd give other retailers more than one try wouldn't you?), and the final comment is upon the idea of selling the more expensive kit to people, pretty much a standard practice called up-selling.

    Don't get me wrong, the local PC World to me is staffed by muppets, but having worked in retail, had the pressures of targets etc, I'm hardly surprised. The other consideration for the person who interrupted the sale in PC World how much of the sales process did you actually hear? If people are clear about what they want, usually its easiest (and therefore what you'll get in the likes of PC World) to sell you exactly what you want.

    Don't let the voice of reason get in the way of mindless PC World bashing though, that just wouldn't be any fun now would it?

  15. #15
    Senior Member usxhe190's Avatar
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    Re: PC world....

    pc world is a muppet brand

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    Re: PC world....

    Quote Originally Posted by AD-15 View Post
    Anyone else detest them?
    Not me, no.

    PC World are what they are. Of course they're expensive, compared to e-tailers. Given the costs they face, they have to be. I've also not generally been impressed with the knowledge of the sales guys, but every once in a while you happen to come across someone who knows their stuff .... and no doubt that's due to hobbyist and personal knowledge not company training.

    But .... I'm better off having them there than not, simply because they are convenient. Sometimes, when I need (or just want) something, I need/want it right now, not in a couple of days (or weeks) time. And if I mail-order, I either have to be sure someone's here to accept deliver or I have to stay here myself, and time is money.

    PC World are useful to me. Their stock range might not be ideal, but I can usually find something that does the trick. I can also usually just go get it, rather than have to muck about with couriers. So, if it means I pay more than I have to compared to mail-order, so what? If I don't like the price, I don't have to go there.

    I find the attitude that often prevails when PC World threads crop up to be very patronising. Not everybody buying in PC World is doing it because they don't know what things cost online, or because they don't know any better. It might be because, for instance, if it goes wrong, they want to be able to pop a mile or two down the road, plonk it on the desk and get a replacement right there and then, rather than have to much about with couriers. Sure, not everybody knows about PCs and will get sold something they don't need. PC World are hardly unique on that.

    Personally, I don't buy there unless what I'm buying is value for money and that does NOT necessarily mean the cheapest source.

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