I have to say both of these compaines have suprised me in the last couple of weeks.
Having broken both my keyboard (from saitek) and my notebook cooler from antec myself (well not myself but not wear and tear etc..) and with no real expactations of them sending me part to fix them, both came through with suprisingly quick, very human (chatty) responses and both have sent the parts out of their own pockets even though I admitted it was through no fault of their own.
Great support and service from both And great products to of course