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Thread: Need help with external HD

  1. #1
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    Need help with external HD

    Hi

    I have a Western Digital External HD (WD5000E035-00) and i cant seem to get it too appear in my computer?

    I plug it into the usb and the 'Found New Hardware' pops up.

    I click 'install the software automatically' and allow it to search. Then it says that the hardware was not installed because windows cannot find the software.

    Any ideas on how i can get this drive to work?

    thanks

    James

  2. #2
    finding nemo staffsMike's Avatar
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    Re: Need help with external HD

    My passport has a bit of a fit if you delete the western digital stuff from the root directory on it?
    Even when you do that though it still pops up in my computer though.

    If you go to control panel, administrator tools and then disk management. Does it pop up in there in any way?

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    Re: Need help with external HD

    no it doesn't, i tried that and looked on google and found nothing that is helping so i thought id try here .

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    Homestarr Mod
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    Re: Need help with external HD

    i had similar problem and found out it is common with the WD range. strangely mine worked fine on some usb ports and not on others.....

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    Re: Need help with external HD

    Well ive tried it in 3 different computers and nothing. Is there no way of getting it too work?

    thanks

    James

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    Re: Need help with external HD

    support.wdc.com/product/download.asp?groupid=301&lang=en
    External USB/FireWire Fat32 Formatting Utility
    download ExtFat32.msi
    and install

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    Lightbulb Re: Need help with external HD

    It may just need 'initialising' (in Disk Management/Storage)?
    Beauty is in the eye of the beer-holder


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