Need help with external HD

[letshavesome]

Hi

I have a Western Digital External HD (WD5000E035-00) and i cant seem to get it too appear in my computer?

I plug it into the usb and the 'Found New Hardware' pops up.

I click 'install the software automatically' and allow it to search. Then it says that the hardware was not installed because windows cannot find the software.

Any ideas on how i can get this drive to work?

thanks

James

[staffsMike]

My passport has a bit of a fit if you delete the western digital stuff from the root directory on it?
Even when you do that though it still pops up in my computer though.

If you go to control panel, administrator tools and then disk management. Does it pop up in there in any way?

[letshavesome]

no it doesn't, i tried that and looked on google and found nothing that is helping so i thought id try here .

[5cupa]

i had similar problem and found out it is common with the WD range. strangely mine worked fine on some usb ports and not on others.....

[letshavesome]

Well ive tried it in 3 different computers and nothing. Is there no way of getting it too work?

thanks

James

[bianco]

support.wdc.com/product/download.asp?groupid=301&lang=en
External USB/FireWire Fat32 Formatting Utility
download ExtFat32.msi
and install

[TheReaFireblade]

It may just need 'initialising' (in Disk Management/Storage)?