Logitech Customer Support

[shadowmaster]

Recently my Logitech g7 decided to pack it in a couple of weeks ago after about 2 years of usage. Anyhow even though it had a 3 year warranty I was putting off ringing Logitech up as I had no proof of purchase (as it was a gift), and plus I was pretty busy with uni.

Anyhow after reading around the net that Logitech had some of the best support around, and plus its half term now I'd thought I'd ring them up.

After a waiting time of less then 5 seconds I was put through to one of their agents (from Holland). The usual questions were asked, what’s wrong with the mouse, what have you done to rectify the problem, serial number, etc etc, he then told me I should go back to the retailer and get a replacement as they should do it for free. I then explained to him it was a gift and I had no proof of purchase. Honestly at this point I was expecting an argument to arise, but instead he told me that was fine and they would instead replace it for free. All I had to do was to send them 3 pics, one of the bottom of the mouse, making sure the serial number was visible, one of the top and one of the mouse smashed up into pieces (which was fun ). Each picture had to contain my reference number written on a piece of paper.

Once that was done, I was given a choice between whether I wanted an MX revolution or a G9 (arguably two of the best mice around). My brother has the MX, and I have found that the G9 is better for gaming so opted for that. He also said I would get it within 4 working days and I would be sent a tracking number.

TBH, I am shocked at how easy this was. I've dealt with quite a few RMA's in the past, but none as easy as this. If you are looking to buy a mouse, keyboard, etc I would seriously consider buying a Logitech even if it’s a few bob more. It’s well worth it.

[Craig321]

My MX1000 broke about 3 months after the warranty expired, I thought there was no harm in contacting them.

As they don't make the MX1000 anymore they offered me any mouse from their range, so I picked the G5.

They sent the G5 a few days later and just asked for the charger for my MX1000.

They also replaced my MX1000 previous to that with another MX1000.

[GoNz0]

im on about mouse number 4 from the original g7, then another g7, then mx, moaned that that was crap and got a g9

[fresh]

through no fault of logitechs i lost my wireless receiver for my mouse and keyboardwhen i moved house, phoned logitech expecting them to say, 'yep thatll be £10' instead the guy checked the warehouse on his computer and shipped one out free of charge within 3 days.