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Got a logitech G9 about three mounths ago, and now it has just died:(. The buttons all work, but it wont track... suppose the laser had died of sommin.
It was bought from Scan, but as I have heard great things from both Scan and Logitech\'s Warranty services, which should I return it to??
Thx, Will
Try Logitech first. Scan\'s customer support is decent, but not even close to comparable to Logitech\'s.
Chances are that Logitech will just ask you to send a photo of the old mouse smashed up, showing your name and/or serial number while they send out the new one... but wait until they do ask. :P
no external signs of damage tho, so would the image still work for them??Quote:
Originally Posted by this_is_gav
He means that you contact them asking for a replacement and rather than sending your old one back they ask you to smash it up and send a picture to them, to prove its not a scam
or mail the usb connector cut off with the serial number on it. either way they are much better than going through scan.
kk, cool. Thx will call/email them 2morrow
use there online support, they are very good :)
I\'ve had a few replacement G5s over the years. Logitech don\'t even need proof of a faulty mouse before sending a replacement. They simply ask for the usb connector to be sent after you receive the new mouse. Granted, you\'re unlikely to get further support from Logitech if you fail to return the usb connector.
I would send it back to scan first. providing it\'s still under the retailers warranty. If not then send it back to logitech as i beleive you\'ll get a replacement faster if you send it to scan.
How did it break? Did you hit it hard? loose cable? firmware issues?
Anyone have the number for logitech support, as i cant find a working number for the life of me:(
ue online support m8, there good enough. i never rang them yet.
link??
I could not find an email addy on their site for the life of me
Logitech Query SupportQuote:
Originally Posted by Will404
Alternatively, the telephone number is on the support pages.
Logitech.com > Support > Contact Us > click on Peripherals in the table and choose your country. UK technical support number for mice is 0203 024 81 59
thanks
Nope, Logitech would be much faster than SCAN...Quote:
Originally Posted by JordanWillis
For one, you don't need to mail it back to Logitech before they send a replacement out...
And 2, Logitechs support precedes them as being legendary...
So sending it to SCAN would increase the time it took to get a replacement as you have shipping both ways, whereas Logitech just ship straight to you..
Bad luck, My Gigabyte M8000 ghost just died a couple of days ago, and gave away my G5 as I didn't need it, but I wish I didn't :P
I got the mouse free luckily, and it will be replaced.
Send it to Logitech, I am sure it would be quicker.
Yay got my new one. Did not even want any evidence the old one was deaded, just a copy of the invoice, which I scanned for them. Tho their system lost my email I sent them, and i had to call them in the end. Over packed tho:
http://i330.photobucket.com/albums/l...8/DSCF0927.jpg
Scan just sent it its box, far better for the environment
it has to be shipped from the netherlands, glad you got it sorted.
Only took about 3 days from when I phoned them, tho something went wrong with the email:(, so I did not phone them till l8r