Page 1 of 2 12 LastLast
Results 1 to 16 of 19

Thread: G9 Dead :(

  1. #1
    Senior Member
    Join Date
    May 2008
    Location
    Bath Uni
    Posts
    1,140
    Thanks
    169
    Thanked
    71 times in 66 posts
    • Will404's system
      • Motherboard:
      • ASUS P5Q PRO
      • CPU:
      • Core2quad Q6600 @2.85GHz
      • Memory:
      • 4GB Corsoar Twin X XMS2 DDR2-PC2 6400 @ 900MHz, 5-5-5-18
      • Storage:
      • WD 320GB, Segate 320GB (Raid 0), 2* WD 1TB storage
      • Graphics card(s):
      • ATI Sapphire HD 4850
      • PSU:
      • Corsoar HX 520
      • Case:
      • Antec 900
      • Operating System:
      • Windows 7 Pro x64
      • Monitor(s):
      • ASUS MW221u 22"

    G9 Dead :(

    Got a logitech G9 about three mounths ago, and now it has just died. The buttons all work, but it wont track... suppose the laser had died of sommin.

    It was bought from Scan, but as I have heard great things from both Scan and Logitech's Warranty services, which should I return it to??

    Thx, Will

  2. #2
    Senior Member this_is_gav's Avatar
    Join Date
    Dec 2005
    Location
    Alnwick, Northumberland
    Posts
    4,837
    Thanks
    175
    Thanked
    247 times in 214 posts
    • this_is_gav's system
      • Motherboard:
      • DFI DK X58-T3eH6
      • CPU:
      • Intel i7 920
      • Memory:
      • 12GB Corsair 1333MHz C9
      • Storage:
      • 2xRaptor 150GB (RAID0 300GB), 2.5TB permanent storage
      • Graphics card(s):
      • Nvidia GTX 560 Ti 1GB
      • PSU:
      • Seasonic X-series
      • Case:
      • Lian-Li A70B
      • Operating System:
      • Windows 7 x64
      • Monitor(s):
      • Dell 2408WFP
      • Internet:
      • 8M ADSL24

    Re: G9 Dead :(

    Try Logitech first. Scan's customer support is decent, but not even close to comparable to Logitech's.

    Chances are that Logitech will just ask you to send a photo of the old mouse smashed up, showing your name and/or serial number while they send out the new one... but wait until they do ask.

  3. Received thanks from:

    Will404 (25-05-2009)

  4. #3
    Senior Member
    Join Date
    May 2008
    Location
    Bath Uni
    Posts
    1,140
    Thanks
    169
    Thanked
    71 times in 66 posts
    • Will404's system
      • Motherboard:
      • ASUS P5Q PRO
      • CPU:
      • Core2quad Q6600 @2.85GHz
      • Memory:
      • 4GB Corsoar Twin X XMS2 DDR2-PC2 6400 @ 900MHz, 5-5-5-18
      • Storage:
      • WD 320GB, Segate 320GB (Raid 0), 2* WD 1TB storage
      • Graphics card(s):
      • ATI Sapphire HD 4850
      • PSU:
      • Corsoar HX 520
      • Case:
      • Antec 900
      • Operating System:
      • Windows 7 Pro x64
      • Monitor(s):
      • ASUS MW221u 22"

    Re: G9 Dead :(

    Quote Originally Posted by this_is_gav View Post
    Try Logitech first. Scan's customer support is decent, but not even close to comparable to Logitech's.

    Chances are that Logitech will just ask you to send a photo of the old mouse smashed up, showing your name and/or serial number while they send out the new one... but wait until they do ask.
    no external signs of damage tho, so would the image still work for them??

  5. #4
    I'm ITX
    Join Date
    Jun 2008
    Location
    Liverpool
    Posts
    2,415
    Thanks
    82
    Thanked
    159 times in 148 posts

    Re: G9 Dead :(

    He means that you contact them asking for a replacement and rather than sending your old one back they ask you to smash it up and send a picture to them, to prove its not a scam

  6. Received thanks from:

    Will404 (25-05-2009)

  7. #5
    DILLIGAF GoNz0's Avatar
    Join Date
    Jun 2006
    Location
    Derby
    Posts
    10,866
    Thanks
    632
    Thanked
    1,190 times in 943 posts
    • GoNz0's system
      • Motherboard:
      • Asus Rampage V Extreme
      • CPU:
      • i7 something X99 based
      • Memory:
      • 16gb GSkill
      • Storage:
      • 4 SSD's + WD Red
      • Graphics card(s):
      • GTX980 Strix WC
      • PSU:
      • Enermax Galaxy 1250 (9 years and counting)
      • Case:
      • Corsair 900D
      • Operating System:
      • win10 64bit
      • Monitor(s):
      • Dell 24"
      • Internet:
      • 220mb Cable

    Re: G9 Dead :(

    or mail the usb connector cut off with the serial number on it. either way they are much better than going through scan.

  8. Received thanks from:

    Will404 (25-05-2009)

  9. #6
    Senior Member
    Join Date
    May 2008
    Location
    Bath Uni
    Posts
    1,140
    Thanks
    169
    Thanked
    71 times in 66 posts
    • Will404's system
      • Motherboard:
      • ASUS P5Q PRO
      • CPU:
      • Core2quad Q6600 @2.85GHz
      • Memory:
      • 4GB Corsoar Twin X XMS2 DDR2-PC2 6400 @ 900MHz, 5-5-5-18
      • Storage:
      • WD 320GB, Segate 320GB (Raid 0), 2* WD 1TB storage
      • Graphics card(s):
      • ATI Sapphire HD 4850
      • PSU:
      • Corsoar HX 520
      • Case:
      • Antec 900
      • Operating System:
      • Windows 7 Pro x64
      • Monitor(s):
      • ASUS MW221u 22"

    Re: G9 Dead :(

    kk, cool. Thx will call/email them 2morrow

  10. #7
    DILLIGAF GoNz0's Avatar
    Join Date
    Jun 2006
    Location
    Derby
    Posts
    10,866
    Thanks
    632
    Thanked
    1,190 times in 943 posts
    • GoNz0's system
      • Motherboard:
      • Asus Rampage V Extreme
      • CPU:
      • i7 something X99 based
      • Memory:
      • 16gb GSkill
      • Storage:
      • 4 SSD's + WD Red
      • Graphics card(s):
      • GTX980 Strix WC
      • PSU:
      • Enermax Galaxy 1250 (9 years and counting)
      • Case:
      • Corsair 900D
      • Operating System:
      • win10 64bit
      • Monitor(s):
      • Dell 24"
      • Internet:
      • 220mb Cable

    Re: G9 Dead :(

    use there online support, they are very good

  11. #8
    Senior Member
    Join Date
    Jan 2009
    Location
    London
    Posts
    350
    Thanks
    6
    Thanked
    48 times in 42 posts
    • sadbuttrue's system
      • Motherboard:
      • Gigabyte P55 UD5
      • CPU:
      • i5 750 @ 3.8ghz + Megahalems + GT1450 @ 5v
      • Memory:
      • G.Skill ECO 4GB 1.4v
      • Storage:
      • Intel 320 120gb + Samsung F4 2tb in Scythe Quiet Drive
      • Graphics card(s):
      • 6950 @ 940/1350/1.175v + Shaman @ 20%
      • PSU:
      • Corsair AX750
      • Case:
      • Raven RV02 with 3xPhobya G-Silent Fans @ 210rpm + Scythe S-Flex 1200 @ 5v
      • Operating System:
      • Windows 7
      • Monitor(s):
      • Samsung 2233rz, Dell 2209wa, Panasonic AX200 Projector
      • Internet:
      • BeThere 24mb

    Re: G9 Dead :(

    I've had a few replacement G5s over the years. Logitech don't even need proof of a faulty mouse before sending a replacement. They simply ask for the usb connector to be sent after you receive the new mouse. Granted, you're unlikely to get further support from Logitech if you fail to return the usb connector.

  12. #9
    Registered+
    Join Date
    May 2009
    Location
    Wiltshire
    Posts
    22
    Thanks
    0
    Thanked
    1 time in 1 post
    • JordanWillis's system
      • Motherboard:
      • Asus Striker II Formula 780i
      • CPU:
      • Core 2 Duo - E8600
      • Memory:
      • Corsair XMS2 - 800Mhz
      • Storage:
      • Seagate barracuda 7200rpm 750Gb
      • Graphics card(s):
      • 2 x XFX GTX260 XT Ed in SLI
      • PSU:
      • Corsair TX750w
      • Case:
      • Coolermaster HAF 932
      • Operating System:
      • Windows XP 32bit.
      • Monitor(s):
      • Samsung SM2333sw 23" 1080p
      • Internet:
      • Virgin Media 20Mb

    Re: G9 Dead :(

    I would send it back to scan first. providing it's still under the retailers warranty. If not then send it back to logitech as i beleive you'll get a replacement faster if you send it to scan.

    How did it break? Did you hit it hard? loose cable? firmware issues?

  13. #10
    Senior Member
    Join Date
    May 2008
    Location
    Bath Uni
    Posts
    1,140
    Thanks
    169
    Thanked
    71 times in 66 posts
    • Will404's system
      • Motherboard:
      • ASUS P5Q PRO
      • CPU:
      • Core2quad Q6600 @2.85GHz
      • Memory:
      • 4GB Corsoar Twin X XMS2 DDR2-PC2 6400 @ 900MHz, 5-5-5-18
      • Storage:
      • WD 320GB, Segate 320GB (Raid 0), 2* WD 1TB storage
      • Graphics card(s):
      • ATI Sapphire HD 4850
      • PSU:
      • Corsoar HX 520
      • Case:
      • Antec 900
      • Operating System:
      • Windows 7 Pro x64
      • Monitor(s):
      • ASUS MW221u 22"

    Re: G9 Dead :(

    Anyone have the number for logitech support, as i cant find a working number for the life of me

  14. #11
    DILLIGAF GoNz0's Avatar
    Join Date
    Jun 2006
    Location
    Derby
    Posts
    10,866
    Thanks
    632
    Thanked
    1,190 times in 943 posts
    • GoNz0's system
      • Motherboard:
      • Asus Rampage V Extreme
      • CPU:
      • i7 something X99 based
      • Memory:
      • 16gb GSkill
      • Storage:
      • 4 SSD's + WD Red
      • Graphics card(s):
      • GTX980 Strix WC
      • PSU:
      • Enermax Galaxy 1250 (9 years and counting)
      • Case:
      • Corsair 900D
      • Operating System:
      • win10 64bit
      • Monitor(s):
      • Dell 24"
      • Internet:
      • 220mb Cable

    Re: G9 Dead :(

    ue online support m8, there good enough. i never rang them yet.

  15. Received thanks from:

    Will404 (26-05-2009)

  16. #12
    Senior Member
    Join Date
    May 2008
    Location
    Bath Uni
    Posts
    1,140
    Thanks
    169
    Thanked
    71 times in 66 posts
    • Will404's system
      • Motherboard:
      • ASUS P5Q PRO
      • CPU:
      • Core2quad Q6600 @2.85GHz
      • Memory:
      • 4GB Corsoar Twin X XMS2 DDR2-PC2 6400 @ 900MHz, 5-5-5-18
      • Storage:
      • WD 320GB, Segate 320GB (Raid 0), 2* WD 1TB storage
      • Graphics card(s):
      • ATI Sapphire HD 4850
      • PSU:
      • Corsoar HX 520
      • Case:
      • Antec 900
      • Operating System:
      • Windows 7 Pro x64
      • Monitor(s):
      • ASUS MW221u 22"

    Re: G9 Dead :(

    link??

    I could not find an email addy on their site for the life of me

  17. #13
    Senior Member this_is_gav's Avatar
    Join Date
    Dec 2005
    Location
    Alnwick, Northumberland
    Posts
    4,837
    Thanks
    175
    Thanked
    247 times in 214 posts
    • this_is_gav's system
      • Motherboard:
      • DFI DK X58-T3eH6
      • CPU:
      • Intel i7 920
      • Memory:
      • 12GB Corsair 1333MHz C9
      • Storage:
      • 2xRaptor 150GB (RAID0 300GB), 2.5TB permanent storage
      • Graphics card(s):
      • Nvidia GTX 560 Ti 1GB
      • PSU:
      • Seasonic X-series
      • Case:
      • Lian-Li A70B
      • Operating System:
      • Windows 7 x64
      • Monitor(s):
      • Dell 2408WFP
      • Internet:
      • 8M ADSL24

    Re: G9 Dead :(

    Quote Originally Posted by Will404 View Post
    link??
    Logitech Query Support

    Alternatively, the telephone number is on the support pages.

    Logitech.com > Support > Contact Us > click on Peripherals in the table and choose your country. UK technical support number for mice is 0203 024 81 59

  18. Received thanks from:

    Will404 (26-05-2009)

  19. #14
    Senior Member
    Join Date
    May 2008
    Location
    Bath Uni
    Posts
    1,140
    Thanks
    169
    Thanked
    71 times in 66 posts
    • Will404's system
      • Motherboard:
      • ASUS P5Q PRO
      • CPU:
      • Core2quad Q6600 @2.85GHz
      • Memory:
      • 4GB Corsoar Twin X XMS2 DDR2-PC2 6400 @ 900MHz, 5-5-5-18
      • Storage:
      • WD 320GB, Segate 320GB (Raid 0), 2* WD 1TB storage
      • Graphics card(s):
      • ATI Sapphire HD 4850
      • PSU:
      • Corsoar HX 520
      • Case:
      • Antec 900
      • Operating System:
      • Windows 7 Pro x64
      • Monitor(s):
      • ASUS MW221u 22"

    Re: G9 Dead :(

    thanks

  20. #15
    I R Toff Pandi! TAKTAK's Avatar
    Join Date
    Mar 2008
    Location
    Vergon6
    Posts
    7,410
    Thanks
    525
    Thanked
    995 times in 735 posts
    • TAKTAK's system
      • Motherboard:
      • MSI P55 GD65
      • CPU:
      • i7 860 @ 3.62GHz under an XSPC RASA
      • Memory:
      • 8GB 2133MHZ Corsair Vengeance
      • Storage:
      • 80GB Intel G2 SSD + 500GB + 640GB + 250GB WD AAKs + 2x1TB Samsung (1 Dead) + 500GB Maxtor
      • Graphics card(s):
      • EVGA SSC GTX260 216 55nm under an EK FC260 GTX
      • PSU:
      • Corsair HX620w
      • Case:
      • Corsair 800D, PA120.3 in the roof with 6 NF-P12s in Push-Pull
      • Operating System:
      • 7 x64
      • Monitor(s):
      • 24" Yuraku YV24WBH1 - SA-LTM240M2-L01 Panel & 32" LCD HDTV (1080i) Digihome tesco special :D
      • Internet:
      • 76Mb Fibre

    Re: G9 Dead :(

    Quote Originally Posted by JordanWillis View Post
    I would send it back to scan first. providing it's still under the retailers warranty. If not then send it back to logitech as i beleive you'll get a replacement faster if you send it to scan.
    Nope, Logitech would be much faster than SCAN...

    For one, you don't need to mail it back to Logitech before they send a replacement out...

    And 2, Logitechs support precedes them as being legendary...

    So sending it to SCAN would increase the time it took to get a replacement as you have shipping both ways, whereas Logitech just ship straight to you..
    Post Counts and Other Rewards, Rules, Folding@Home, Fans: Push vs Pull vs Push-Pull, Corsair PSU OEMs.

    Quote Originally Posted by razer121 View Post
    Would you like me to enter you? it would be my pleasure
    TAKTAK.co.uk

  21. #16
    Senior Member
    Join Date
    Mar 2009
    Location
    Birmingham
    Posts
    273
    Thanks
    0
    Thanked
    8 times in 8 posts
    • Badbonji's system
      • Motherboard:
      • GIGABYTE G1.Sniper M3
      • CPU:
      • Core i7 3770k 4.5GHz
      • Memory:
      • 16GB TeamElite 1600MHz
      • Storage:
      • 256GB M4 SSD + 150GB Raptor
      • Graphics card(s):
      • GTX 980
      • PSU:
      • Corsair HX850+ Rev. 2
      • Case:
      • Antec 1200
      • Operating System:
      • Windows 8
      • Monitor(s):
      • Samsung 24" 1920x1200 + LG 32" 1080P TV
      • Internet:
      • BT Infinity 2 76/19Mbps

    Re: G9 Dead :(

    Bad luck, My Gigabyte M8000 ghost just died a couple of days ago, and gave away my G5 as I didn't need it, but I wish I didn't
    I got the mouse free luckily, and it will be replaced.
    Send it to Logitech, I am sure it would be quicker.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 4
    Last Post: 18-01-2008, 03:27 PM
  2. Dead PSU or Motherboard?
    By kasavien in forum Help! Quick Relief From Tech Headaches
    Replies: 3
    Last Post: 07-09-2007, 09:15 AM
  3. System post issues - need some advice. Dead or damaged?
    By stormy in forum Help! Quick Relief From Tech Headaches
    Replies: 15
    Last Post: 21-08-2007, 03:09 PM
  4. Dead or fixed pixels are they acceptable?
    By RFV in forum SCAN.care@HEXUS
    Replies: 21
    Last Post: 29-08-2006, 07:05 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •