Results 1 to 16 of 16

Thread: No Sound on my new Motherboard ?!?!?

  1. #1
    Cov
    Cov is offline
    Covenant Cov's Avatar
    Join Date
    Jul 2007
    Location
    On the other side
    Posts
    563
    Thanks
    67
    Thanked
    19 times in 14 posts
    • Cov's system
      • Motherboard:
      • Intel DH77DF
      • CPU:
      • i5 3570k
      • Memory:
      • G.Skill 16 GB
      • Storage:
      • Intel X25-M Postville & WD20EARX
      • Graphics card(s):
      • HD4000 & GF8800
      • PSU:
      • Be Quiet! 480
      • Operating System:
      • Windows 7 x64
      • Monitor(s):
      • LG IPS 236V
      • Internet:
      • o2 (6MB Broadband)

    No Sound on my new Motherboard ?!?!?

    Have a brand new Asus P5e-VM HDMI motherboard, it's nice but ...

    ... just one big problem: NO SOUND
    yeah, I tried everything, de-installed the sound drivers and installed them again, checked BIOS, let windows advise, let google advise - no luck.

    It says in device status: the device is working properly
    And in Control Panel / Sound / Configure / Stereo - test = error Failed to play test tone!

    When I go to Windows Media Player and try to playback a sound, it says:

    Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.

    Has anyone had a similar problem and could point to any direction please ?


  2. #2
    Banhammer in peace PeterB kalniel's Avatar
    Join Date
    Aug 2005
    Posts
    31,023
    Thanks
    1,870
    Thanked
    3,381 times in 2,718 posts
    • kalniel's system
      • Motherboard:
      • Gigabyte Z390 Aorus Ultra
      • CPU:
      • Intel i9 9900k
      • Memory:
      • 32GB DDR4 3200 CL16
      • Storage:
      • 1TB Samsung 970Evo+ NVMe
      • Graphics card(s):
      • nVidia GTX 1060 6GB
      • PSU:
      • Seasonic 600W
      • Case:
      • Cooler Master HAF 912
      • Operating System:
      • Win 10 Pro x64
      • Monitor(s):
      • Dell S2721DGF
      • Internet:
      • rubbish

    Re: No Sound on my new Motherboard ?!?!?

    Try going to device manager and view resources by connection - see if you've got something else on the same IRQ as the sound card.

  3. #3
    Senior Member
    Join Date
    Feb 2008
    Location
    Hull
    Posts
    375
    Thanks
    22
    Thanked
    2 times in 2 posts
    • Bounty_Bam's system
      • Motherboard:
      • Abit IP-35 'Dark Raider'
      • CPU:
      • Intel Core 2 Quad-Core Q6600 G0
      • Memory:
      • 8GB (4x2GB) OCZ PC6400 800Mhz Platinum
      • Storage:
      • 1TB SATA, 500GB SATA
      • Graphics card(s):
      • AMD Radeon HD7800 Series
      • PSU:
      • Corsair HX520W Modular
      • Case:
      • Coolermaster CM-690 Dominator Black
      • Operating System:
      • Windows 7 x64
      • Monitor(s):
      • 23" LG LED Flatron IPS234
      • Internet:
      • Virgin Media

    Re: No Sound on my new Motherboard ?!?!?

    I had this problem on my IP35... after updating the BIOS, hardware manager recognised HD Audio, auto installed and away I was

  4. #4
    Cov
    Cov is offline
    Covenant Cov's Avatar
    Join Date
    Jul 2007
    Location
    On the other side
    Posts
    563
    Thanks
    67
    Thanked
    19 times in 14 posts
    • Cov's system
      • Motherboard:
      • Intel DH77DF
      • CPU:
      • i5 3570k
      • Memory:
      • G.Skill 16 GB
      • Storage:
      • Intel X25-M Postville & WD20EARX
      • Graphics card(s):
      • HD4000 & GF8800
      • PSU:
      • Be Quiet! 480
      • Operating System:
      • Windows 7 x64
      • Monitor(s):
      • LG IPS 236V
      • Internet:
      • o2 (6MB Broadband)

    Re: No Sound on my new Motherboard ?!?!?

    Dear Kalniel

    Have looked a bit closer at the device manager and changed from view / receources by connection, to: view / devices by connection and could see something remarkable:

    The loudspeaker icon (REALTEK HIGH DEFINITION AUDIO) has a little exclamation mark !

    And when I right-click it and scroll to properties, the following information comes up at device status:

    This device cannot start. (Code 10)

    Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available
    .
    Would you have any idea where to go from here please ?

  5. #5
    Banhammer in peace PeterB kalniel's Avatar
    Join Date
    Aug 2005
    Posts
    31,023
    Thanks
    1,870
    Thanked
    3,381 times in 2,718 posts
    • kalniel's system
      • Motherboard:
      • Gigabyte Z390 Aorus Ultra
      • CPU:
      • Intel i9 9900k
      • Memory:
      • 32GB DDR4 3200 CL16
      • Storage:
      • 1TB Samsung 970Evo+ NVMe
      • Graphics card(s):
      • nVidia GTX 1060 6GB
      • PSU:
      • Seasonic 600W
      • Case:
      • Cooler Master HAF 912
      • Operating System:
      • Win 10 Pro x64
      • Monitor(s):
      • Dell S2721DGF
      • Internet:
      • rubbish

    Re: No Sound on my new Motherboard ?!?!?

    Quote Originally Posted by Cov View Post
    The loudspeaker icon (REALTEK HIGH DEFINITION AUDIO) has a little exclamation mark !
    As Bounty_Bam suggested, try updating your bios first of all, then if it doesn't auto detect maybe use a program like driver cleaner pro in safemode to clear out the old sound drivers and reinstall them.

  6. #6
    No-one's Fanboi Thorsson's Avatar
    Join Date
    Nov 2004
    Location
    Neverneverland
    Posts
    2,750
    Thanks
    47
    Thanked
    93 times in 92 posts
    • Thorsson's system
      • Motherboard:
      • ASUS P8Z77-V PRO
      • CPU:
      • i5 3570k
      • Memory:
      • 2x8Gb Corsair Vengeance PC1866
      • Storage:
      • 256M4 SSD; 2Tb 7200RPM Barracuda; 2Tb Linkstation
      • Graphics card(s):
      • EVGA GTX970 SC
      • PSU:
      • Corsair HX650
      • Case:
      • Antec 300
      • Operating System:
      • Win10 64
      • Monitor(s):
      • Dell 2515H
      • Internet:
      • Fibre Optic 30Mb

    Re: No Sound on my new Motherboard ?!?!?

    I had a quick look at Newegg and it seems that both problems with drivers (albeit in Server 2003) and dead sound requiring an RMA were reported in just 13 customer reviews. If the BIOS doesn't do the trick it looks like RMA time.

  7. #7
    Cov
    Cov is offline
    Covenant Cov's Avatar
    Join Date
    Jul 2007
    Location
    On the other side
    Posts
    563
    Thanks
    67
    Thanked
    19 times in 14 posts
    • Cov's system
      • Motherboard:
      • Intel DH77DF
      • CPU:
      • i5 3570k
      • Memory:
      • G.Skill 16 GB
      • Storage:
      • Intel X25-M Postville & WD20EARX
      • Graphics card(s):
      • HD4000 & GF8800
      • PSU:
      • Be Quiet! 480
      • Operating System:
      • Windows 7 x64
      • Monitor(s):
      • LG IPS 236V
      • Internet:
      • o2 (6MB Broadband)

    Re: No Sound on my new Motherboard ?!?!?

    Have send the following email to Asus:
    --------------------------------------------




    Dear people


    I bought the motherboard ASUS P5E-VM HDMI (V1.00 / BIOS 0301 / Built date 10/30/07) a few days ago and am very happy with the performance.

    The only problem I do not seem to be able to get any sound.

    The sound drivers are installed properly, the device manager shows under "sound, video and game controllers" the following:
    2 x HIGH DEFINITION AUDIO DEVICE

    When I set the view to DEVICE BY CONNECTION it shows:
    This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

    When starting to playback any media file the following error message comes up:
    Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.


    Would you have any idea for why that happens ?

    I do hope that it is not a hardware fault because the great inconvenience to RMA this product would spoil everything.


    Thank you very much for your help in advance.

    With kind regards

    Michael

  8. #8
    Banned
    Join Date
    Feb 2008
    Location
    Carlisle
    Posts
    4,121
    Thanks
    504
    Thanked
    368 times in 278 posts
    • matty-hodgson's system
      • Motherboard:
      • Abit IP35 Dark Raider
      • CPU:
      • Q6600 @ 4GHz (59'C Under a TRUE Black)
      • Memory:
      • 4GB OCZ DDR2 890MHz (5-4-4-15)
      • Storage:
      • Intel 80GB - Games. Intel 80GB - OS. 1TB Samsung - Storage.
      • Graphics card(s):
      • NVIDIA Zotac GTX 275: 728 Core, 1614 Shader, 1340 Memory
      • PSU:
      • Enermax MODU82+ 625w
      • Case:
      • Antec 300
      • Operating System:
      • Windows 7 x64
      • Monitor(s):
      • Samsung SM2343BW (2048x1152)
      • Internet:
      • Smallworld 4Mbps

    Re: No Sound on my new Motherboard ?!?!?

    i had this problem on my old MSI P31 board..

    1. disabled HD audio output in the BIOS
    2. installed the audio device
    3. restarted into Windows
    4. shut down and activated HD audio output in the BIOS
    5. booted up as normal

    voila, sound worked..

    possibly try some if not all of those steps and hopefully bring some joy to your audio problems

  9. #9
    Senior Member
    Join Date
    Feb 2008
    Location
    Hull
    Posts
    375
    Thanks
    22
    Thanked
    2 times in 2 posts
    • Bounty_Bam's system
      • Motherboard:
      • Abit IP-35 'Dark Raider'
      • CPU:
      • Intel Core 2 Quad-Core Q6600 G0
      • Memory:
      • 8GB (4x2GB) OCZ PC6400 800Mhz Platinum
      • Storage:
      • 1TB SATA, 500GB SATA
      • Graphics card(s):
      • AMD Radeon HD7800 Series
      • PSU:
      • Corsair HX520W Modular
      • Case:
      • Coolermaster CM-690 Dominator Black
      • Operating System:
      • Windows 7 x64
      • Monitor(s):
      • 23" LG LED Flatron IPS234
      • Internet:
      • Virgin Media

    Re: No Sound on my new Motherboard ?!?!?

    Also, may sound silly, but it happened to me yesterday

    My sound went again, reinstalled the motherboard drivers, rebooted no luck. Search Google for 40 odd minutes tried allsorts..

    ...Just make sure the wire is actually plugged in


  10. #10
    Registered User
    Join Date
    Apr 2008
    Posts
    10
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: No Sound on my new Motherboard ?!?!?

    Ask your manufacter.

  11. #11
    HEXUS.timelord. Zak33's Avatar
    Join Date
    Jul 2003
    Location
    I'm a Jessie
    Posts
    35,176
    Thanks
    3,121
    Thanked
    3,173 times in 1,922 posts
    • Zak33's system
      • Storage:
      • Kingston HyperX SSD, Hitachi 1Tb
      • Graphics card(s):
      • Nvidia 1050
      • PSU:
      • Coolermaster 800w
      • Case:
      • Silverstone Fortress FT01
      • Operating System:
      • Win10
      • Internet:
      • Zen FTC uber speedy

    Re: No Sound on my new Motherboard ?!?!?

    sounds (or not ) like an IRQ issue.

    If you have ANYthing in any PCI slots, take them out, and then try.

    Quote Originally Posted by Advice Trinity by Knoxville
    "The second you aren't paying attention to the tool you're using, it will take your fingers from you. It does not know sympathy." |
    "If you don't gaffer it, it will gaffer you" | "Belt and braces"

  12. #12
    Cov
    Cov is offline
    Covenant Cov's Avatar
    Join Date
    Jul 2007
    Location
    On the other side
    Posts
    563
    Thanks
    67
    Thanked
    19 times in 14 posts
    • Cov's system
      • Motherboard:
      • Intel DH77DF
      • CPU:
      • i5 3570k
      • Memory:
      • G.Skill 16 GB
      • Storage:
      • Intel X25-M Postville & WD20EARX
      • Graphics card(s):
      • HD4000 & GF8800
      • PSU:
      • Be Quiet! 480
      • Operating System:
      • Windows 7 x64
      • Monitor(s):
      • LG IPS 236V
      • Internet:
      • o2 (6MB Broadband)

    Re: No Sound on my new Motherboard ?!?!?

    Hello all, thank you very much for all your replies. Just wanna tell you how I solved my sound issue on this motherboard ...

    Well, I was about to install XP over Vista, to see if that's any difference.
    But before that - I decided to quickly install SP1 for Vista ... the process took a long time though (in 3 steps) ... and what can I say, GOOD LORD ! ... when it was finished, suddenly I got sound.

    Now I need to find the cause for why Halo freezes everythime after one cycle of online gaming has finished.
    Meaning: the new cycle should start automatically, but it doesn't ... I have to get out of Halo by going into the TASK MANAGER and exit Halo.

    Switching off the firewall didn't help ... what might be the cause ???

  13. #13
    Cov
    Cov is offline
    Covenant Cov's Avatar
    Join Date
    Jul 2007
    Location
    On the other side
    Posts
    563
    Thanks
    67
    Thanked
    19 times in 14 posts
    • Cov's system
      • Motherboard:
      • Intel DH77DF
      • CPU:
      • i5 3570k
      • Memory:
      • G.Skill 16 GB
      • Storage:
      • Intel X25-M Postville & WD20EARX
      • Graphics card(s):
      • HD4000 & GF8800
      • PSU:
      • Be Quiet! 480
      • Operating System:
      • Windows 7 x64
      • Monitor(s):
      • LG IPS 236V
      • Internet:
      • o2 (6MB Broadband)

    Re: No Sound on my new Motherboard ?!?!?

    Oh man people ... have put together my new PC a few days ago and had left the external graphics card out for the moment, to see how the onboard video performs.

    Well, the performans of the G35 chipset is by far better than the old i845GL (2003) one.
    Before I was able to play Halo in 800 x 600 with 15 - 30 fps.
    With the Asus P5E-VM HDMI it let me play in 1280 x 1024 with 10 - 25 fps ... but the graphics quality is superior over the old PC.

    Regarding my problem mentioned above ... it has resolved since I put in my eVGA GeForce 8800 GT. Oh my God ! .... I can only say awesome !
    The card does get hot, but the performance doesn't let any space for complaints.

    Problem solved.

    Just one word about another initial problem I had. This motherboard didn't have any sound despite having sound on board. I tried everything but couldn't make it work.
    Then I decided to install XP over Vista to see what difference that would make.
    But before that I installed SP1 for Vista, and when it was finished with the installation - suddenly I got sound ! ... incredible.

    Oh, and regarding Halo - Combat evolved. I think this game is awesome ! Well, I still have to discover Halo 2 / Crysis / Quake Wars / Ghost Reccon 3 / Doom 3 / Unreal Tournament / Flightsimulator X / CoD4 and what else there is hip at the moment.

    Something funny what I noticed with Halo ... I was so hooked up playing it online on my old NEC PC from 2003. As I mentioned, it only played "just about" on a lower resolution, but still - I couldn't wait to play it for a few hours almost every day !
    Only then, when I installed it on the new PC I noticed what graphics quality was hidden there in this game !!!

    Suddenly there was gras all over Blood Gulch ! And another map had lots of fog - that wasn't there before. And the hog's (car's) headlights actually throw a beam onto the floor and walls ... incredible !
    Of course with my new graphics card I pulled up the resolution to the max and boy, what a difference ! It's still smooth like anything but the sea in Death Island shows authentic waves moving slowly and the paint layer of tanks looks like real metal now.

    The bullets have an impact when they hit any surface = bullets holes everywhere ... SMAHSING !!
    When rockets hit anywhere they leave a black / charcoal burn spot = cool.
    And another thing ... I never had seen any blood when killing enemies - now you can see red spots next to the dead bodies ... realism has a new meaning now !

    The graphics layer of rocks looks more realistic too. Oh and not to forget the ice lakes (have forgotten the name of the map) has a reflection ... oh man, what a difference !

  14. #14
    Registered User
    Join Date
    Jul 2009
    Location
    INDIANA
    Posts
    3
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: No Sound on my new Motherboard ?!?!?

    Hey there,
    I work for ASUS as a Quality Control Inspector/Auditor......Last thursday I had the same problem with my computer at work. hmmmmmm Someone took my sound card out of my computer. The engineers had to replace my soundcard. ...Be careful messing with this company, I work for them and I see what they do with customers motherboards that they send in to be repaired....they don't send the original board back to the customer. You pay for repair fees but get an exchanged board back instead. I have contacted the labor relations board...EEOC and OSHA. This company is a great big joke and they screw the customer every chance they get.....if any questions feel free to ask.














    Quote Originally Posted by Cov View Post
    Have a brand new Asus P5e-VM HDMI motherboard, it's nice but ...

    ... just one big problem: NO SOUND
    yeah, I tried everything, de-installed the sound drivers and installed them again, checked BIOS, let windows advise, let google advise - no luck.

    It says in device status: the device is working properly
    And in Control Panel / Sound / Configure / Stereo - test = error Failed to play test tone!

    When I go to Windows Media Player and try to playback a sound, it says:

    Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.

    Has anyone had a similar problem and could point to any direction please ?


  15. #15
    radix lecti dave87's Avatar
    Join Date
    Sep 2005
    Location
    England
    Posts
    12,806
    Thanks
    657
    Thanked
    931 times in 634 posts
    • dave87's system
      • Motherboard:
      • Asus
      • CPU:
      • i5 3470k under Corsair H80 WC
      • Memory:
      • 8gb DDR3
      • Storage:
      • 240gb SSD + 120gb SSD
      • Graphics card(s):
      • Asus HD7950
      • PSU:
      • XFX 600w Modular
      • Case:
      • Lian Li PC-A05FNB + Acoustipack
      • Operating System:
      • Windows 10 Pro
      • Monitor(s):
      • 2x Dell S2309W (1920x1080)
      • Internet:
      • BT Infinity Option 2

    Re: No Sound on my new Motherboard ?!?!?

    Skippye71 - Would you care to elaborate?


    The exchange of motherboards for an exchanged board merely implies reduced turn around times, and is common practice in many industries is it not?


    And also, as you may or may not know, most new motherboards have sound cards integrated into the motherboard, and as such, cannot be 'removed' such as taking a PCI card out. That would suggest that the engineer merely reinstalled any drivers required for its functioning, rather than installed a new soundcard...

  16. #16
    Registered User
    Join Date
    Jul 2009
    Location
    INDIANA
    Posts
    3
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: No Sound on my new Motherboard ?!?!?

    On previous post
    I gave the wrong number and contact person.
    For future reference:

    812-280-4174
    Ask for tech support.

    Rob W. is no longer with us.

    Sorry for the inconvenience

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. FREE Home Cinema 'Sound Experience' DVD from B&W
    By Mithrandir in forum Retail Therapy and Bargains
    Replies: 62
    Last Post: 04-11-2007, 04:46 PM
  2. Motherboard grounding issue
    By cletus_cassidy in forum PC Hardware and Components
    Replies: 15
    Last Post: 11-06-2007, 09:32 PM
  3. Replies: 3
    Last Post: 16-10-2006, 09:23 AM
  4. Did I kill my 5.1 system and a sound card by turning on a light?
    By Skinleech in forum Consumer Electronics
    Replies: 5
    Last Post: 30-08-2006, 09:52 AM
  5. Abit NF7-S revision 2 information
    By Lee H in forum SCAN.care@HEXUS
    Replies: 22
    Last Post: 30-10-2004, 07:13 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •