Originally Posted by
TAKTAK
why are you all bashing SCAN?
i thought it was manufacturers problem after the first year...
No, it isn't.
With any complaint over "faulty" goods, there are always two aspects :-
1) Any warranty that's been offered
2) Legal rights.
Manufacturers (or shops) can offer warranties but aren't obliged to. If they do, and if the consumer knew about it, then the consumer can rely on it and whoever offered it can be held to honour it by law.
But .... the general situation is that it's the retailer that's responsible, not the manufacturer.
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Also, the retailer can't fob you off onto the manufacturer by washing their hands of responsibility, but they can point out that the best course of action might be from the manufacturer, especially if that involves a warranty above and beyond your consumer rights, and they can offer to deal with the manufacturer for you. You can, if you wish, avail yourself of this and then revert to your consumer rights if you don't get a satisfactory resolution.
...snip...