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Thread: Tagan PSU

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    Tagan PSU

    I have a Dual-Engine 600W PSU from Tagan - bought from OverclockersUK - and it is not working well.

    I am coming towards the end of the warranty period (i.e. just a week or two left) and suddenly find that the Tagan website seems to have vanished.

    They used to have a link to a UK dealer for UK customer service, but obviously, if I can't get to their own site, I can't get the details. The links on etailer's sites are also dud (incl OcUK).

    Anyone know what's what with Tagan? - Bust? Bought out?

    TiA
    Mr.X

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    Re: Tagan PSU

    Clearly you were not the only one that had problems with their PSU.

    Seriously through, first port of call: www.downforeveryoneorjustme.com?
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    Re: Tagan PSU

    Your first port of call would be overclockers, failing that:

    http://www.maxpoint.de/en/service/rma.php

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    Re: Tagan PSU

    Tagan's site is http://www.tagan.com.tw/

    This page http://www.tagan.de/pages/home/e_contact.html has what appears to be their Europeon contact details.

    Good luck and tell us how you get on. I've a dead Tagan I need to sort before warranties end as well
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    Re: Tagan PSU

    Earlier than 12 months since purchase, it's OcUK's problem. Any longer, it's Tagan's responsibility. As mentioned earlier, Tagan seem to employ Maxpoint in the UK to deal with returns queries, but do appear to have representatives on hand in the AMDZone and Multiplay forums.

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    Re: Tagan PSU

    Sorry for going off-topic but thanks for posting that website checker - will come in handy!

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    Re: Tagan PSU

    For the UK this is the official company for Tagen returns http://www.nanopoint.co.uk/en/contact/sales.php

    Its the UK site for Maxpoint the parent company behind Tagan, I had a Tagan PSU with failed a while back, was 1 month out of warrenty though.

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    Re: Tagan PSU

    DFEOJM is a really handy tool, I often use it.

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    Re: Tagan PSU

    Wow! I didn't get any notification of new replies and thought the topic was dead - so thanks to those who posted.

    I sent Overclockers a message today, outlining the problem and asking them to point me in the direction of the relevant website or any other contact info.

    Naturally they just palmed me off with;

    "You need to contact the manufacturer."

    And that was all. Hey, thanks, guys!

    Anyway, I have sent an e-mail to the contact e-mail quoted on the Tagan, Taiwan website and will check out the links you've given.

    Seems I have until October 16th left in warranty, but proving the fault may be difficult.

    Chars.

    Edit - ah, Maxpoint ist in Deutschland? Das ist ja nicht so gut - post nach Deutschland ist sau teuer!
    i.e. they are in Germany and if I have to send the PSU there, it won't be cheap! I had to send a WD hard drive there for replacement and even that cost a lot. Oh well.

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    Re: Tagan PSU

    It depends if the PSU is under a year old. If it is, what ocUK is illegal and you need to quote them the UK sales laws and they will cave. They will usually try and get away without taking returns unless you force them. If the PSU is over a year old, then they are right to send you to the manufacturer.

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    Re: Tagan PSU

    Quote Originally Posted by sammorris View Post
    If the PSU is over a year old, then they are right to send you to the manufacturer.
    No they're not, OcUK supplied the customer with the product, they have a duty of care to the customer to solve any problems with the product for the entire duration.

    OcUK sold the product, not the manufacturer, when selling the product and entering a contract of sale, they also enter into a contract of care... They can suggest that you go to the manufacturer, but that is it, they have to deal with it if you insist.
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    Re: Tagan PSU

    Unless otherwise stated however, a typical retail warranty is 12 months, and for any additional warranty you must turn to the manufacturer.

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    Re: Tagan PSU

    Quote Originally Posted by sammorris View Post
    Unless otherwise stated however, a typical retail warranty is 12 months, and for any additional warranty you must turn to the manufacturer.
    Quote Originally Posted by Saracen
    Quote Originally Posted by TAKTAK
    why are you all bashing SCAN?

    i thought it was manufacturers problem after the first year...
    No, it isn't.


    With any complaint over "faulty" goods, there are always two aspects :-

    1) Any warranty that's been offered

    2) Legal rights.

    Manufacturers (or shops) can offer warranties but aren't obliged to. If they do, and if the consumer knew about it, then the consumer can rely on it and whoever offered it can be held to honour it by law.

    But .... the general situation is that it's the retailer that's responsible, not the manufacturer.

    ...snip...

    Also, the retailer can't fob you off onto the manufacturer by washing their hands of responsibility, but they can point out that the best course of action might be from the manufacturer, especially if that involves a warranty above and beyond your consumer rights, and they can offer to deal with the manufacturer for you. You can, if you wish, avail yourself of this and then revert to your consumer rights if you don't get a satisfactory resolution.

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    Re: Tagan PSU

    Well don't worry, guys, I'm aware of my rights and have had practice in dealing with awkward dealers, though my previous RMAs with OcUK have gone well.

    The PSU is approaching 3 years old, and it's a 3 year warranty.

    OcUK will not be able to easily identify the fault, and would have to send it to TAGAN in any case, so I might as well deal direct with TAGAN myself. I have heard they can be pretty good with faults, though there are inevitably some horror stories around, too.

    I have always had good results on RMAs, even with the most awkward buggers on the market (Komplett, in that case...).

    I'm quite confident, but I'll let you know how I get on.

    Mr.X

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    Re: Tagan PSU

    Okay - I would have to send the psu to Germany, and that's expensive, so I've decided to hang on to it as a back-up for my 2nd PC, which it will easily run.

    The problem was that I couldn't overclock my cpu and had to unplug 3 drives before it would work from the first boot.

    Previously, it would require several boot attempts before it would power the rig for a session with all the drives connected, but still would'nt let me clock the processor.

    New one is a Hiper Power 880W and all working fine again.

    I had the Tagan 2 months short of 3 years, so I got my money's worth out of it - especially as it will still work under certain conditions. I know that they should pay for the postage, but I'd have to pay it initally and I'm a poor pensioner...

    Mr. X

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    Re: Tagan PSU

    The fact that it's becoming weaker suggests it will eventually stop working altogether, I would replace it regardless, in case it causes any damage to your second PC.
    As for the Hiper, with so many good units out there, I'm a little puzzled as to why you bought one of the least reputable high performance units out there. The newer Hiper units are well known for running far too hot (70ÂșC+ at moderate load) and failing prematurely. Hiper PSUs sadly aren't as well made as they used to be.

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