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Thread: DVD Drive not working.

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    DVD Drive not working.

    So I am down at my parents house for a couple days and I notice their DVD drive isn't working and after checking the device manager it appears the problem is;
    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
    Clicking search for solution does nothing, as does trying to update the driver, or disabling and then enabling the drive.

    Anyone got any idea as to what I should do?
    "The less you eat, drink and buy books; the less you go to the theatre, the dance hall, the public house; the less you think, love, theorise, sing, paint, fence, etc., the more you save – the greater becomes your treasure which neither moths nor rust will devour – your capital. The less you are, the less you express your own life, the more you have, the greater is your alienated life, the greater is the store of your estranged being." Karl Marx

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    Re: DVD Drive not working.

    What's worked for me in the past is to switch off, unplug the drive, reboot into windows. Then switch off, re-connect the drive & switch on. This 'should' force windows to re-recognise the drive & write a new registry entry.
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    Re: DVD Drive not working.

    You could always go into the registry and remove the offending part. However regedit is a minefield and you could wreck your OS if you don't know what you're doing.

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    Re: DVD Drive not working.

    Is this Vista/W7?

    I had issues with the upper and lower filters on Vista that caused this error. It's fairly common.

    edit - http://support.microsoft.com/kb/314060/EN-US/
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    Re: DVD Drive not working.

    You could try removing the drive in device manger - rebooting - it should readd it. If you still have the same problem I guess its one of the above options!
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    Re: DVD Drive not working.

    Quote Originally Posted by woody_294 View Post
    You could always go into the registry and remove the offending part. However regedit is a minefield and you could wreck your OS if you don't know what you're doing.
    Yeah I ended up just going into the registry and removing the upper filters, rebooted and it's working now.

    Absolutely no idea what went wrong with it though, just seemed to take a mood.
    "The less you eat, drink and buy books; the less you go to the theatre, the dance hall, the public house; the less you think, love, theorise, sing, paint, fence, etc., the more you save – the greater becomes your treasure which neither moths nor rust will devour – your capital. The less you are, the less you express your own life, the more you have, the greater is your alienated life, the greater is the store of your estranged being." Karl Marx

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    Re: DVD Drive not working.

    Quote Originally Posted by Agent View Post
    Is this Vista/W7?

    I had issues with the upper and lower filters on Vista that caused this error. It's fairly common.

    edit - http://support.microsoft.com/kb/314060/EN-US/
    Yeah, I ended up removing them myself, pain in the hoop though.
    "The less you eat, drink and buy books; the less you go to the theatre, the dance hall, the public house; the less you think, love, theorise, sing, paint, fence, etc., the more you save – the greater becomes your treasure which neither moths nor rust will devour – your capital. The less you are, the less you express your own life, the more you have, the greater is your alienated life, the greater is the store of your estranged being." Karl Marx

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    Re: DVD Drive not working.

    Quote Originally Posted by cheesemp View Post
    You could try removing the drive in device manger - rebooting - it should readd it. If you still have the same problem I guess its one of the above options!
    Nah for some reason that wasn't working either, cheers though.
    "The less you eat, drink and buy books; the less you go to the theatre, the dance hall, the public house; the less you think, love, theorise, sing, paint, fence, etc., the more you save – the greater becomes your treasure which neither moths nor rust will devour – your capital. The less you are, the less you express your own life, the more you have, the greater is your alienated life, the greater is the store of your estranged being." Karl Marx

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    Re: DVD Drive not working.

    Quote Originally Posted by revol68 View Post
    Yeah I ended up just going into the registry and removing the upper filters, rebooted and it's working now.

    Absolutely no idea what went wrong with it though, just seemed to take a mood.
    Seems you do know what you're doing then Glad it's sorted!

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