I'm sure a suitable purchase from Hotel Chocolat would get you out of that one ;)
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AAARGH after finally ascertaining that my motherboard and RAM is faulty and returning to Scan, they are refusing to pay my return postage as I didn't use their "free" pick up service.
Problem is you have to wait around for someone to pick the goods up. Not only that, if goods turn out to be not faulty you pay: £15+VAT collection fee, £10 testing fee and £10 redelivery fee so nearly £40.
I sent goods for less than what Scan would have charged to collect them. They are faulty. Scan won't pay for postage - shame on them for crap customer service. Who votes for those awards anyway. Really unhappy customer here!!!!
From about a week ago in the Scan forums: "We don't pay for time wasted sitting at home because we'll collect from any location."
Presumably in Bolton everybody works a 9 to 5 job in an office where the receptionist is happy to hand over packages to couriers ;)
I can understand your frustration (I have read both this and the other thread) but please think (twice) before you post anything potentially defammatory. Thanks
Yeah your right, thanks for editing
I am bringing this up here as Scan has closed my thread in their support section without answering my question:
1) Where in their terms does it state that if you don't use the "free" collection service you cannot claim return postage for faulty items?
2) Even if it does state it - is it fair as you are inconvenienced by having to wait around for a collection?
I'm repeating this here, as peterb deleted it from the other thread which was closed by Scan.
If the goods were faulty you are legally entitled to have the return postage costs refunded, provided they are reasonable. You do not have to accept Scan's free collection service and, as I said in the other thread before my comments were deleted, I can quite understand your reasons for declining it.
I have to say I'm extremely surprised and disappointed by Scan's attitude - I've never had a problem with them personally, but this kind of thing really does make me think long and hard about recommending them to other people. :(
I can understand your frustration as I have had a similar problem, but with OcUK.
I bought a case from them - a £16 akasa genesis and it had a faulty power button - no joke. I connected the reset button the pwr header and it worked spot on but with the power button connected to pwr header it would turn off within 5 seconds all the time. At first I thought it was a short but outside the case it worked fine when I shorted the pwr header with a screw driver to power it up so that ruled a short out then I started thinking what else it could be as I tested another power supply with it. It did power up with this PSU too but the same happened - it would switch off within 5 seconds everytime.
I had to pay to send it back and they say it was damaged in transit but I had packaged it how it came to me and then they said they cannot test it with the damage - the damage was to the side pannels, surely they could have taken the front of the case or something and tested the power button on a motherboard! they also tried to get me to pay for them to send it back but I said to them scrap it and eventually I got my money back - both postage and case so I bought a better one.
Still very annoying as this PC was for a customer. The same components in the new case have been working spot on for 4 months now and it hasn't even crashed (W7 64bit)