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Thread: Outlook and mobile email

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    Outlook and mobile email

    What could I use for people that wish to access our Exchange email while travelling, without a smartphone?
    Currently we are trialling a Netbook with a USB Broadband dongle and OWA. But the users complain that they have to view the same messages when they return to the office.
    Cheers
    Rob
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    Jay
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    Re: Outlook and mobile email

    outlook anywhere is pretty good but I don't get what you mean by "They have to view the same messages when they return to the office"
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    Re: Outlook and mobile email

    Don't get marked as read I would assume.
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    Re: Outlook and mobile email

    What version of exchange are you running?

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    Re: Outlook and mobile email

    Yes, that's right, they observe that the messages are a separate copy in Outlook on their desk pc, and the OWA view is not synchronised.
    The older I get, the faster I was.

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    Re: Outlook and mobile email

    Quote Originally Posted by MaddAussie View Post
    What version of exchange are you running?
    Exchange 2007
    The older I get, the faster I was.

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    Big, Mean and Ugly! circuitmonkey's Avatar
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    Re: Outlook and mobile email

    Are your desk PC's caching the messages by chance, could have something to do with it? (just a guess, I'm no means an expert here)

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    Jay
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    Re: Outlook and mobile email

    This must be a setup mistake... not using POP3 are you?
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    Re: Outlook and mobile email

    hmm OWA hooks directly into the mailbox though, we use it at work (albeit 2003) and all mail read via OWA is marked as read..
    Only thing I could think is that the "time until marked as read" is too high?
    Without a smartphone OWA is the best thing IMO.

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    Re: Outlook and mobile email

    Quote Originally Posted by circuitmonkey View Post
    Are your desk PC's caching the messages by chance, could have something to do with it? (just a guess, I'm no means an expert here)
    That is a very good point, they typically use Office 2003 - and therefore Caching.
    Dirky, OWA goes stright to the mailbox, right?, then there can be no doubt that they are opening the mail straight from source.
    Where is the time until marked as read?

    Cheers
    Rob
    The older I get, the faster I was.

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    Re: Outlook and mobile email

    There is a "time until read" in outlook but also in OWA, login (w/ IE) click options at the bottom on the left, then there is "Reading pane options" - "Wait X seconds before marking item as read "

    You can prolly set that as a policy w/ OWAdmin but not sure

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