Do you get your faulty hdd back when you return it under warrenty

Do you get your faulty hdd back when you return it under warrenty



Thanks

Nah, you get a refurb. In otherwords, someone elses faulty HDD which they've fixed.

On the two occasions I've had to return HDD's, the Refurb I've got has come out of the machine to act simply as a secondary back up device in an ext. enclosure or in a non-primary use PC. One I think I put back in just to act as a download device for unimportant data.

I'd certainly never use a refurb drive as a primary drive or primary backup drive.

Yes it might be a refurb drive, but it comes with a warrenty and I have such drives still in use.

Have also had drives replaced with new because the original drive could not be replaced with a drive like for like, so I ended up with something newer and faster.

For the cost of postage I think it is always worth sending a drive back, though the return can take ages so I also always buy a new drive as well.

I sent a Samsung drive back earlier this year and got what appeared to be a new one returned within 3 days. Service varies by manufacturer.

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Originally Posted by hestenio

Do you get your faulty hdd back when you return it under warrenty



Thanks

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Not unless you pay for it. Some manufacturers will give you the option of keeping faulty drives but by default they'll all expect them back.

Thanks for your replies.

I probably didn't explain clearly enough in my original post.

If you received a replacement (new or a different refurbished) would you receive the faulty one back to dispose of or would they dispose of it/pass on to someone else a a refurbished item

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Originally Posted by hestenio

thanks for your replies.

I probably didn't explain clearly enough in my original post.

If you received a replacement (new or a different refurbished) would you receive the faulty one back to dispose of or would they dispose of it/pass on to someone else a a refurbished item

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Quote:

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Originally Posted by burble

not unless you pay for it. Some manufacturers will give you the option of keeping faulty drives but by default they'll all expect them back.

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:) :)

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Originally Posted by hestenio

Thanks for your replies.

I probably didn't explain clearly enough in my original post.

If you received a replacement (new or a different refurbished) would you receive the faulty one back to dispose of or would they dispose of it/pass on to someone else a a refurbished item

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Standard practice: they'd refurbish it and give it to someone else.

Just like they did to someone else, in order to ship you a refurb drive.

Quote:

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Originally Posted by hestenio

Thanks for your replies.

I probably didn't explain clearly enough in my original post.

If you received a replacement (new or a different refurbished) would you receive the faulty one back to dispose of or would they dispose of it/pass on to someone else a a refurbished item

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People already explained this.

In most cases you send the bad drive back to them. They send you a different refurbished drive back. You will never get to keep your old drive under warranty requests.

Thanks for taking your time toreplies.

I wasn't sure in the replies whether people were refering to the original hdd being fixed or in general as I hadn't taken into consideration that the faulty hdd could be fixed and I wanted to clarify the situation.


Sorry for taking your time up and for your paitence