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Thread: Do you get your faulty hdd back when you return it under warrenty

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    Do you get your faulty hdd back when you return it under warrenty

    Do you get your faulty hdd back when you return it under warrenty



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    Re: Do you get your faulty hdd back when you return it under warrenty

    Nah, you get a refurb. In otherwords, someone elses faulty HDD which they've fixed.

    On the two occasions I've had to return HDD's, the Refurb I've got has come out of the machine to act simply as a secondary back up device in an ext. enclosure or in a non-primary use PC. One I think I put back in just to act as a download device for unimportant data.

    I'd certainly never use a refurb drive as a primary drive or primary backup drive.

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    Re: Do you get your faulty hdd back when you return it under warrenty

    Yes it might be a refurb drive, but it comes with a warrenty and I have such drives still in use.

    Have also had drives replaced with new because the original drive could not be replaced with a drive like for like, so I ended up with something newer and faster.

    For the cost of postage I think it is always worth sending a drive back, though the return can take ages so I also always buy a new drive as well.

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    Re: Do you get your faulty hdd back when you return it under warrenty

    I sent a Samsung drive back earlier this year and got what appeared to be a new one returned within 3 days. Service varies by manufacturer.

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    Re: Do you get your faulty hdd back when you return it under warrenty

    Quote Originally Posted by hestenio View Post
    Do you get your faulty hdd back when you return it under warrenty



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    Not unless you pay for it. Some manufacturers will give you the option of keeping faulty drives but by default they'll all expect them back.

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    Re: Do you get your faulty hdd back when you return it under warrenty

    Thanks for your replies.

    I probably didn't explain clearly enough in my original post.

    If you received a replacement (new or a different refurbished) would you receive the faulty one back to dispose of or would they dispose of it/pass on to someone else a a refurbished item

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    Re: Do you get your faulty hdd back when you return it under warrenty

    Quote Originally Posted by hestenio View Post
    thanks for your replies.

    I probably didn't explain clearly enough in my original post.

    If you received a replacement (new or a different refurbished) would you receive the faulty one back to dispose of or would they dispose of it/pass on to someone else a a refurbished item
    Quote Originally Posted by burble View Post
    not unless you pay for it. Some manufacturers will give you the option of keeping faulty drives but by default they'll all expect them back.

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    Re: Do you get your faulty hdd back when you return it under warrenty

    Quote Originally Posted by hestenio View Post
    Thanks for your replies.

    I probably didn't explain clearly enough in my original post.

    If you received a replacement (new or a different refurbished) would you receive the faulty one back to dispose of or would they dispose of it/pass on to someone else a a refurbished item
    Standard practice: they'd refurbish it and give it to someone else.

    Just like they did to someone else, in order to ship you a refurb drive.

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    Re: Do you get your faulty hdd back when you return it under warrenty

    Quote Originally Posted by hestenio View Post
    Thanks for your replies.

    I probably didn't explain clearly enough in my original post.

    If you received a replacement (new or a different refurbished) would you receive the faulty one back to dispose of or would they dispose of it/pass on to someone else a a refurbished item
    People already explained this.

    In most cases you send the bad drive back to them. They send you a different refurbished drive back. You will never get to keep your old drive under warranty requests.

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    Re: Do you get your faulty hdd back when you return it under warrenty

    Thanks for taking your time toreplies.

    I wasn't sure in the replies whether people were refering to the original hdd being fixed or in general as I hadn't taken into consideration that the faulty hdd could be fixed and I wanted to clarify the situation.


    Sorry for taking your time up and for your paitence

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