All the new toys arrived

[stavroshamster]

It's definitely the case that you should expect goods to arrive in perfect condition, but in some cases it isn't worth the hassle of sending stuff back. For example, if having to get a replacement means you are going to have to take another day off work, I would question whether its worth getting a cooler replaced (which is worth about a fiver) which may only be damaged cosmetically. On the other hand, if that's not an issue and you're not bothered about getting the PC built immediately, then I agree that you should RMA it.

Whether you decide to RMA it or not, it's probably worth contacting Aria to complain and see what they say - they might give you some money off as a good will gesture you never know.

[kalniel]

Yeah that's damage, looks like impact. I don't think it'll affect performance at all, however you are right in that you pay for an item to arrive at your house in perfect condition. Failure to do so means they've not held up their end of the contract.

[Sputnik]

But a really good point here (that my girlfriend has just chipped in) is that I paid for an item that should be in perfect condition and it isn't. And under the sale of goods act I am entitled to an exchange regardless of the item's ability to carry out it's function.

While I agree with that sentiment, I would also point out that it may be classed as within acceptable manufacturing standards and fit for purpose. Was there any damage to the packaging to show it happened after it was put in the box?

The 'damage' does like very minor and I doubt it would have any effect on the performance at all.

My artic cooling unit the pipes were almost flat where they bent them and it worked fine and in the inside of the bends they often have kinks in the pipes.

[Attila the Bun]

Was there any damage to the packaging to show it happened after it was put in the box?

There was no damage to the main box either (inside or out) and there was no damage to the outside of the cooler box inside the main box, which is made of some thickish corrugated cardboard, but there was some damage to the inside of the cooler box which makes me think it was damage received when it was being packaged or an impact made before being put in the main box.

I have since noted that one of the heat pipes has some hairline scratches where the pipe enters the fins the effect is like when paint cracks. I tried to photo this but I couldn't get the detail.

[Sputnik]

Maybe it was dropped at the factory then? If your unhappy contact the retailer, They might just send you a replacement cooler rather than change the CPU and Cooler.

I didn't like the stock AMD cooler which came with my 720 so I changed it for a Ninja.

[Attila the Bun]

I will be contacting them on Monday and see what they say.
If I'm not happy...well they won't be the first supplier I've gone to war with.

Thanks for all the input guys.

[tao65]

still waiting for my GTX 460 get in stock