New DVD drive: no dvds recognised

[cigbunt]

did you try the eject via windows?

[nibbler]

it's just the motor that's not working, the drive iwll open etc but the disks won't spin up. Have started an RMA.

[oldboy47]

Maybe be a stupid suggestion, but did you check the jumper setting?

[cigbunt]

i dont think you get jumpers on a sata drive do you?

[scaryjim]

Really?

Linitx were awesome when I dealt with them ...

Yeah, they were absolute pains, tbh. Very unhelpful. Took a couple of emails and a phone call to get an RMA number from them. It's a shame if mine was a rare bad experience, but it just goes to show how important it is to keep customer service levels high at all times: I've always fancied building an mITX system and they would have been my first port of call if I ever got the spare cash together to do it...

[jim]

Yeah, it is definitely a shame if like you say it was just an "off day".

Mind you, I built another ITX machine last week, all components bought from Scan this time around. I think I only went to Linitx in the first place because I wanted a specific AMD motherboard that I couldn't find anywhere else, but apart from that everything else was available elsewhere.

[vinnyT]

Can you boot from the DVD drive. If you can boot from either the windows disk, or from a linux 'live' disk (like ubuntu http://www.ubuntu.com/), this would suggest a fault with windows, if not, then a hardware fault.

[nibbler]

I definitely can't boot from it, the motor is dead. The drive will open but disks don't spin, I'm certain of this because I checked the position of the dvd and it has remained identical each time.

[Zak33]

the rma is important but mean time just order another anyway.

I'd order 2 tbh... I always keep a few spares, cos they're dead cheap. try two diff brands... Liteon and Samsung.

then the rma can be a refund maybe?

[nibbler]

The drive is a samsung

[nibbler]

Drive now works

[scaryjim]

You can't leave it at that

What had / hadn't you done?

[pauleden]

Come on nibbler! Let's have the whole embarrassing story.

[razer121]

Yes yes i wana know to XD

[nibbler]

Uhhm. To be fair I wasn't utterly stupid. It was teh sata power cable, it wasn't a good fit and I was having an awfully hard time cramming it in but I thought it was in - the drive opened and the lights flashed so I assumed it was in. With another it went in easier and it reads disks.

[Behemoth]

Ideal

Was gonna say check the SATA power connector, they can sometimes be dodgy.