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Thread: New DVD drive: no dvds recognised

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    New DVD drive: no dvds recognised

    Ok so I got a new DVD drive. The drive gets recognised but the dvds don't. Suggestions?
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    jim
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    Re: New DVD drive: no dvds recognised

    Tried a different SATA cable? Tried someone else's illicit video collection?
    Could try updating/reflashing firmware from manufacturer's site.

    Beyond that, I'd just send it back.

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    Re: New DVD drive: no dvds recognised

    might sound silly but...

    check the connections/wires maybe try swapping port...

    its rare that you need drivers for a dvd drive but maybe it needs a firmware update..

    i presume your testing it with bought dvd's rather than burnt media?

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    Re: New DVD drive: no dvds recognised

    Sigh. It's a cheap OEM one from scan so I'm not sure how firmware etc would get done.
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    Re: New DVD drive: no dvds recognised

    Yup real dvds, nothing works. I don't hear them spin up. Yup definitely not spinning up.
    Don't see how it can be a connection issue, it opens and is recognised by windows as a device, but the motor is dead I think. Second dvd drive to break on me recently. WHY!?
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    Re: New DVD drive: no dvds recognised

    Try running them through PowerDVD?
    Kalniel: "Nice review Tarinder - would it be possible to get a picture of the case when the components are installed (with the side off obviously)?"
    CAT-THE-FIFTH: "The Antec 300 is a case which has an understated and clean appearance which many people like. Not everyone is into e-peen looking computers which look like a cross between the imagination of a hyperactive 10 year old and a Frog."
    TKPeters: "Off to AVForum better Deal - £20+Vat for Free Shipping @ Scan"
    for all intents it seems to be the same card minus some gays name on it and a shielded cover ? with OEM added to it - GoNz0.

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    Re: New DVD drive: no dvds recognised

    what OS you on?

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    Re: New DVD drive: no dvds recognised

    Win7 pro 64bit.
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    Re: New DVD drive: no dvds recognised

    IDE or SATA?

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    Re: New DVD drive: no dvds recognised

    Sata. I'm almost certain it's the Drive not the connection etc.
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    Re: New DVD drive: no dvds recognised

    I think it's not entirely unusual to get cheap OEM DVD drives where the motor's gone: I had one from ebuyer a few years back. Nothing a quick RMA won't resolve though

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    Re: New DVD drive: no dvds recognised

    So I've never done an RMA, just call Scan tomorrow?
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    Re: New DVD drive: no dvds recognised

    ok furry muff...

    try and update the firmware.. (if you can be asked)

    find the model number off the drive then do a quick google to see what your find...

    before doing all that if i was you i'd try swapping the ports/ check connection.

    also a good test is to see if you can eject via windows.... (i bet you cant)

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    Re: New DVD drive: no dvds recognised

    Quote Originally Posted by nibbler View Post
    So I've never done an RMA, just call Scan tomorrow?
    I guess so. I just rang ebuyer and said "this doesn't work" and they gave me an RMA number to write on the packet when I sent it back. Check on their website though: linitx had an online form I had to fill out to request a return (and had to be chased several times to sort out my return: I will *not* be buying from linitx again, tbh....)

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    Re: New DVD drive: no dvds recognised

    Quote Originally Posted by scaryjim View Post
    I guess so. I just rang ebuyer and said "this doesn't work" and they gave me an RMA number to write on the packet when I sent it back. Check on their website though: linitx had an online form I had to fill out to request a return (and had to be chased several times to sort out my return: I will *not* be buying from linitx again, tbh....)
    Really?

    Linitx were awesome when I dealt with them, offered to test my entire PC at their place even though hardly any of the parts were bought from them. Didn't charge me a penny either when I sent back components that were correctly found to be not faulty.

    As for Scan, use their website and log it through there. Then the fun can begin.

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    Re: New DVD drive: no dvds recognised

    Go to your dvd drive and right click it ->Properties -> Region settings and make sure its set to UK (scroll down and click it again to make sure)
    Probably wont be your problem, but it only takes a second and is worth a shot
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