New DVD drive: no dvds recognised

[nibbler]

Ok so I got a new DVD drive. The drive gets recognised but the dvds don't. Suggestions?

[jim]

Tried a different SATA cable? Tried someone else's illicit video collection?
Could try updating/reflashing firmware from manufacturer's site.

Beyond that, I'd just send it back.

[cigbunt]

might sound silly but...

check the connections/wires maybe try swapping port...

its rare that you need drivers for a dvd drive but maybe it needs a firmware update..

i presume your testing it with bought dvd's rather than burnt media?

[nibbler]

Sigh. It's a cheap OEM one from scan so I'm not sure how firmware etc would get done.

[nibbler]

Yup real dvds, nothing works. I don't hear them spin up. Yup definitely not spinning up.
Don't see how it can be a connection issue, it opens and is recognised by windows as a device, but the motor is dead I think. Second dvd drive to break on me recently. WHY!?

[Terbinator]

Try running them through PowerDVD?

[cigbunt]

what OS you on?

[nibbler]

Win7 pro 64bit.

[cigbunt]

IDE or SATA?

[nibbler]

Sata. I'm almost certain it's the Drive not the connection etc.

[scaryjim]

I think it's not entirely unusual to get cheap OEM DVD drives where the motor's gone: I had one from ebuyer a few years back. Nothing a quick RMA won't resolve though

[nibbler]

So I've never done an RMA, just call Scan tomorrow?

[cigbunt]

ok furry muff...

try and update the firmware.. (if you can be asked)

find the model number off the drive then do a quick google to see what your find...

before doing all that if i was you i'd try swapping the ports/ check connection.

also a good test is to see if you can eject via windows.... (i bet you cant)

[scaryjim]

So I've never done an RMA, just call Scan tomorrow?

I guess so. I just rang ebuyer and said "this doesn't work" and they gave me an RMA number to write on the packet when I sent it back. Check on their website though: linitx had an online form I had to fill out to request a return (and had to be chased several times to sort out my return: I will *not* be buying from linitx again, tbh....)

[jim]

I guess so. I just rang ebuyer and said "this doesn't work" and they gave me an RMA number to write on the packet when I sent it back. Check on their website though: linitx had an online form I had to fill out to request a return (and had to be chased several times to sort out my return: I will *not* be buying from linitx again, tbh....)

Really?

Linitx were awesome when I dealt with them, offered to test my entire PC at their place even though hardly any of the parts were bought from them. Didn't charge me a penny either when I sent back components that were correctly found to be not faulty.

As for Scan, use their website and log it through there. Then the fun can begin.

[PC4Free]

Go to your dvd drive and right click it ->Properties -> Region settings and make sure its set to UK (scroll down and click it again to make sure)
Probably wont be your problem, but it only takes a second and is worth a shot