yeeah im back but it not good at all thx to scan

[bigjonnyauk]

well as you all know i said my goodbyes yesterday as my new comp was coming today and i was scared of building it lol

anyways ive waited and waited and a big fat nothing i rang the company which was scan who had my order since monday already to send and paid for but i asked if they could send it thursday for me to get friday as this was my only day off

i even rang thurs night and obviously was given some bull they said it was awaiting despatch

rang 3 times today and they said we will ring you back NOBODY DID

i rang again and a nice woman called nat said the same and i said i aint going no where i will hold

anyways turns out order was only shipped today for delivery on monday i told her what a crap service they cant even deliver on time

i said monday is no good working for next 12 days after tomorrow we might be able to deliver tomorrow she said

after 5 mins she came back and said manager has agreed to do a upgrade for sat delivery great i said

AND THEN THIS

as a token of how sorry we are we will waive half the upgrade fee for sat delivery and only charge you 5 pounds

well i fell to the floor but had to pay as monday no good

if i have this much trouble just for delivery i dread to think if something needs an rma

SO TOMORROWS THE DAY NOW

[MurphmanL]

tough luck m8

[Rob]

Just had similar service with Tekheads....

Ordered the advertised 'Retail' radeon 9800 pro. Expecting full retail with software bundle, but.... Nope, it's retail lite!!! When I emailed them about this, received very curt response "we never stated software was contained".

Ahem... You advertised 'Retail'... It wasn't!!! Within 10 minutes website updated to read retail lite...

Only consolation for me is that I've stopped anybody else being mislead... Shame, cos it's a bloody good site and I would've used a lot more

[StarkMjolk]

yeah, really tough luck rj45... Hope you'll get your computer nicely up and running soon.

[StarkMjolk]

yeah, really tough luck rj45...

One thing to learn from this: A company of size will never call you when someone on the phones says they will, it's just one of those things that will not happen... ever.

Hope you'll get your computer nicely up and running soon.

[blockers]

Bad luck chappie, that is very cheeky of them to charge you their cock up. Did you get the name of the person that you spoke to? just for reference later when you talk to an actual manager?

Dont let them get anyway with it, you posted in the Scan support forum about this?

Good luck with getting it all running.