No Fault Foiund RMA @scan Some help and advice please

[flearider]

dude wow get it check from an outside technician if he proves it's faulty and or life threatning because of a faulty wire .. then go have a word with a solicitor .. by saying it was checked and there was no fault scan accepts liability .. just like a garage when they check your break pads ..
better a refund from scan than a law suit ...

btw next time just send it back to xfx or buy a better psu ..

[danroyle]

Lol I just got a no fault found email

[DeludedGuy]

Really hate posting in these threads but thats a joke if no fault was found...

[danroyle]

Really hate posting in these threads but thats a joke if no fault was found...

unfortunately not. The tester was not given the video to look at so have just spoke to scan again and now he is being given the video so we'll see what happens now

[GoNz0]

i spoke to mark at scans returns dept half hour ago. scan are gonna generate me a new RMA number and give the video to the tester so hopefully this should all be sorted soon.

i see they did what they agreed *cough*

[DeludedGuy]

The fact they have to do this a third time just proves the fault testers at scan are not doing their job properly, someone needs a talking to IMO, its just not acceptable, I wonder how many more people have had to deal with this?

[danroyle]

i see they did what they agreed *cough*

lol yeah

The fact they have to do this a third time just proves the fault testers at scan are not doing their job properly, someone needs a talking to IMO, its just not acceptable, I wonder how many more people have had to deal with this?

i feel i have been pretty patient through all this but the bit that egged me off was when i read what it said on my returns on scan

firstly the tester was Lee and this is exactly what he wrote under scan Diagnosis

PSU prev tested by me some six months ago! Connected to a PSU tester, all voltages are bang on spec. Connected to a test bench, booted Win7, again all voltages are fine, checked idle and in Prime95.

the first bit made me laugh so if they eventually find it faulty will he be reprimanded for messing it up twice,

And more importantly will i even get an apology from someone at SCAN!

i've used them for most of my components since about 2004 and feel pretty piffed at the minute with them.

[Mick@SCAN]

danroyle,

I am sorry to hear about the problems you are having with our RMA service, I have been reading through this thread and decided to test the item myself to add a fresh perspective.

I can confirm having personally tested the power supply I was able to replicate the problem as per your fault report.

Having spoken with the engineers, two different members of staff originally tested your item, one member did the initial test and the other carried out the re-test for you, both members of staff were unable to replicate the fault.

I believe the fault is highly intermittent because no sooner had I found the fault, the PSU was then tested on another machine and worked fine no matter what position it was placed in.

Again please accept my apologies for any inconvenience this has caused you and will be contacting you directly via email once I have spoken with management.

Please note that I will request any testing charges you have paid are refunded in full, all further communication from myself will be via our query system.

Kind regards,

[razer121]

Now minus the hick ups, scan pulls through with some pretty top notch service there....

[danroyle]

thank you very much mick@scan.
As i had been saying to your returns department since last july is that it was highly intermittent and i found that when i got it back from RMA i got it to replicate 3 times in ten minutes and then it was ok for the rest of the day,

Thanks for looking into this for me scan and for pulling through with some good service in the end

[GoNz0]

maybe as a gesture of good will they will refund you for 7 months of being unable to use said PSU in the form of a voucher to spend against your next purchase, it is the least they can do

[danroyle]

maybe as a gesture of good will they will refund you for 7 months of being unable to use said PSU in the form of a voucher to spend against your next purchase, it is the least they can do

i'll keep my fingers crossed but don't think i am that lucky. Once i get the psu back it will be surplus to requirements anyway as i had to buy a new Psu.

whatever happens with them i'll keep you all informed anyway.

i've had the email saying fault found and awaiting replacement so thats a start now

[GoNz0]

well as you have replaced it due to them messing about i would decline a new one and ask for a refund due to the circumstances.

[flearider]

well as you have replaced it due to them messing about i would decline a new one and ask for a refund due to the circumstances.

to true if it took that long for them to find .. a refund would be the better option or even a gift cert to be used at scan that way everyone wins ?

[danroyle]

I didn't ask for a refund but just got an email saying I will get a full refund on the psu and testing fees so that's better than a kick in the teeth

[Mark@SCAN]

I didn't ask for a refund but just got an email saying I will get a full refund on the psu and testing fees so that's better than a kick in the teeth

Hi,

We thought that considering the circumstances and delays surrounding this return a full refund was the best option. We also understand you had already purchased another PSU and the original PSU is EOL anyway.

Regards