Suggestions for mouse to replace Logitech G5(suffering from cable design fault)

[Hicks12]

by stiff im not sure how you mean, its just general thin plastic casing, no braiding or anything but i guess you could all it stiff? The cable for the cm spawn is almost double the size, ALOT more substantial

[CAT-THE-FIFTH]

Now they are saying they can offer only a 50% of code for their overpriced webstore. Even on their own forums this issue has been known for years and the mice were not fit for the purpose.

Not touching their crap again for years now.

[dave87]

At this point I'd be pointing out your disappointment, along with the fact that you've had two of them - see if they can change the 50% off on two to 1 free.

50% off a new mouse isn't bad going considering they are outside of warranty with no proof of purchase - most other manufacturers would have stopped talking to you the minute they realised they didn't have any liability....


Fit for purpose/satisfactory quality claims are against the retailer you bought it from, not Logitech.

[CAT-THE-FIFTH]

At this point I'd be pointing out your disappointment, along with the fact that you've had two of them - see if they can change the 50% off on two to 1 free.

50% off a new mouse isn't bad going considering they are outside of warranty with no proof of purchase - most other manufacturers would have stopped talking to you the minute they realised they didn't have any liability....

Its 50% off one product.

If their store was even competitive priced it would be fine,it isn't.

Plus it is only valid for 30 days! So,I can't even wait for a deal to be available. I can go on Amazon buy the same things for more or less the same price.

Alternatively,I can spend £30 to £35 on another product from another company and get more than two years usage.

Why did you chaps get my hopes up?? Computer parts companies are not known for CS anyway and IMHO,ignorance would have been bliss.

Moreover I even linked to an example of the same issue and how it was solved. I actually started looking through their forums and others too. The cable is a known problem with them and Logitech knows about it.

I feel like finding as many repair links and threads about the issue,sending it to them and asking them to stick it.

If it were any other company I would have instantly boycotted them anyway. If this were random failures I would have just put up with it - this does not seem the case. The G500 does not seem to use as stiff cables from my research,so they obviously realised there were issues and quietly hoped it would pass.

All I know is that each mouse only lasted 18 months at most and that the problem is not uncommon. At least companies like Intel have the balls to recall faulty products. Apple did the same even for iPods out of warranty and so did companies like Canon for cameras affected by a batch of faulty Sony CCDs. My S60 was one of them and Canon offered to repair it out of warranty with no receipt. We had eMacs repaired for free out of warranty too.

When my current G11 and G15 keyboards go kaput,I might just get a mechanical kb and stick to cheapo laser mice,which actually will work for a few years. Even they go kaput,they would be cheap to replace.

[dave87]

Cat - I've said throughout it 'may' be worth. I had no way of knowing which way they would go.

For me, it was an MX Revolution as a replacement for an MX1000 that was faulty - so my experience has been pretty good. It didn't happen that way this time, which is a shame. Toys out of pram is a bit drastic, but that's your choice.

[Hicks12]

if you do still want the mouse i believe i have a 20% discount code, welcome to have it(that is if they stack!?). Other than that, if it was random id say the 50% was a good gesture but since as you say its common they should really sort it!.

Its like the g400, the original had either acceleration and angle snapping and then later revisions they removed one of them (a good thing todo) but then wouldnt help/offer to change the launch models to remove this aswell, basically annoyed me a fair bit since it wasnt that old!.

[CAT-THE-FIFTH]

Cat - I've said throughout it 'may' be worth. I had no way of knowing which way they would go.

For me, it was an MX Revolution as a replacement for an MX1000 that was faulty - so my experience has been pretty good. It didn't happen that way this time, which is a shame. Toys out of pram is a bit drastic, but that's your choice.

£60 of mice is toys?? This is NOT a random error. People have identified the problem and even Logitech have made the cable thinner on the G500 which replaced the G5. My mates have G9 mice which have thinner cables.

Sorry but why the bloody heck would you want to support a company who did that?? Barely 18 months each,plus I bought a G11,G15,LX710,V150 in the same period and also had an MX Air and MX518(sold the last two unused on Ebay as I never used them and thought the G5 would be worth kept,blooming fool I am). Don't believe me - I can post the pics too. That is like hundreds of quid.

Plus TWO mice?? Not one.

So,no I will boycott them. If companies like Canon and Apple can replace or repair much more expensive products out of warranty,and Logitech can only me only a single 30 day time limited 50% code,I am not interested in their "so called" reliability and customer service.

[dave87]

I can only counter with my own experiences - which were very positive.

The fact they offered you something is better than nothing, it is up to you whether you are happy with that or not - tell them so rather than just boycotting them! See what they say....?

Products get changed/upgraded/redesigned all the time - just unfortunate that you didn't take it up with them at the time - instead you've left it until 18+ months after the fact....

[CAT-THE-FIFTH]

I can only counter with my own experiences - which were very positive.

The fact they offered you something is better than nothing, it is up to you whether you are happy with that or not - tell them so rather than just boycotting them! See what they say....?

Products get changed/upgraded/redesigned all the time - just unfortunate that you didn't take it up with them at the time - instead you've left it until 18+ months after the fact....

What about the second mouse which failed this year?? Moreover,I didn't even know you could deal directly with Logitech at the time of the failure of the first mouse. I even didn't know about the design fault until this year. This is what has annoyed me. People it seems have been telling Logitech for ages about it on their forums,and they seem to not want to admit it.

Even if their sodding store was not so expensive,I could even see a positive,but alas,it is not!

Moreover,I have spent more money with them than most do,so in that way I may have had more unplaced faith in them than you. That teaches me a good lesson as I never seriously considered other companies peripherals. I should have returned or sold the second G5 in 2009 but I didn't. Would have had one mouse failing on me instead.

Perhaps its time,I try other companies products.

Either way,as stated in the OP I was not probably go to get another gaming mouse from them anyway.

[Dareos]

some gaming mice to cheer up a sad gaming moose

[CAT-THE-FIFTH]

At least the Dell matches the colour of the G15.

Its only 1000DPI,but uses an Avago laser sensor which was used on other mice too,and has adjustable sensitivity.Its fine for normal use,but the lack of sensitivity is evident in LANs when my mates G9 mice really have an advantage.

Anyway,thanks everyone for the suggestions and putting up with my increasing annoyance! Just another addition to my recent spate of general crappiness happening to me.

[Biscuit]

Mate we only told you that it was worth a try as we had had such good experiences ourselves, don't hold us accountable because you didnt get the result you hoped for!
If you had done the research into the problem earlier you could have got a replacement for free. Yes its a design flaw and perhaps they should take responsibility for it but at end of the day they were technically under no obligation to help you out and a 50% of voucher is better than a kick in the teeth, there it a lot of companies who would have given you jack.

Look at some of the problems people have been having with Roccat... look a the obviously ****ty plasticky quality of razer... il be sticking with logitech

[CAT-THE-FIFTH]

Mate we only told you that it was worth a try as we had had such good experiences ourselves, don't hold us accountable because you didnt get the result you hoped for!
If you had done the research into the problem earlier you could have got a replacement for free. Yes its a design flaw and perhaps they should take responsibility for it but at end of the day they were technically under no obligation to help you out and a 50% of voucher is better than a kick in the teeth, there it a lot of companies who would have given you jack.

Look at some of the problems people have been having with Roccat... look a the obviously ****ty plasticky quality of razer... il be sticking with logitech

The problem is that what they offered is more or less jack too. Their store is overpriced so TBH,I considered them to have offered me jack anyway. The voucher is time limited too,so I cannot even wait for some of the blemished box offers too.

OTH,considering how much I spent with them,perhaps I should consider other companies products and not get caught into all the Logitech love. It means I might be ignoring better designed and better built products at my own detriment too.

So out of the 7 Logitech mice I have actually used I have had a 29% failure rate. Most of them were worth £30+ at least. In that case,I don't see why I should consider them any more reliable than any other company.

At least this time I will buy my peripherals online,so I can argue with the retailer!

[Biscuit]

2 of those 7 (i.e 29%) where the same model which suggests its clearly a specific problem. I have had 5 mice from them whilst one was genuinely faulty within the first year, after the replacement arrived i managed to fix it quite easily anyway! Other than than my wireless one gave up this year after nearly 5 years of pretty rough treatment, even that still works it just doesn't have the battery life it used too.
Honestly i hope you have good luck with other brands, just try not to build up expectations of anything too different as it seems to me the real issue is the G5, not necessarily logitech as a whole.

[CAT-THE-FIFTH]

Maybe I need to see if I can transplant the sensor from the G5 into the Dell. Mouse-mod project?

[Terbinator]

I don't know if you're against any Microsoft offerings but my Sidewinder X3 has been a solid replacement for my G500 (wire developed a fault after about 2 months). No weights, but covers all your other bases as far as i can tell and costs around ~£20 and is still going strong after nearly two years of use.

OOS at the minute but you could try elsewhere: http://www.scan.co.uk/products/micro...i-programmable