Page 1 of 2 12 LastLast
Results 1 to 16 of 21

Thread: please help - pc wont boot up

  1. #1
    Registered User
    Join Date
    Feb 2010
    Posts
    13
    Thanks
    0
    Thanked
    0 times in 0 posts

    please help - pc wont boot up

    Hi,

    We bought a pc from Scan a couple of years ago and have had no problems until about 30 mins ago.

    The pc will not boot up and I get an error message saying "Reboot and select proper boot device or insert boot media in selected boot device and press a key"

    Has the HDD crashed?

    Please help as we run a business from this pc and need it up and running ASAP so any help much appreciated.

    Graham


  2. #2
    DILLIGAF GoNz0's Avatar
    Join Date
    Jun 2006
    Location
    Derby
    Posts
    10,864
    Thanks
    632
    Thanked
    1,190 times in 943 posts
    • GoNz0's system
      • Motherboard:
      • Asus Rampage V Extreme
      • CPU:
      • i7 something X99 based
      • Memory:
      • 16gb GSkill
      • Storage:
      • 4 SSD's + WD Red
      • Graphics card(s):
      • GTX980 Strix WC
      • PSU:
      • Enermax Galaxy 1250 (9 years and counting)
      • Case:
      • Corsair 900D
      • Operating System:
      • win10 64bit
      • Monitor(s):
      • Dell 24"
      • Internet:
      • 220mb Cable

    Re: please help - pc wont boot up

    unless the bios is no longer looking at the correct drive you are correct.

    Capitalization is the difference between helping your Uncle Jack
    off a horse and helping your uncle jack off a horse.

  3. #3
    Registered User
    Join Date
    Feb 2010
    Posts
    13
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: please help - pc wont boot up

    thanks for the reply.

    We have a C drive - SSD which has the O/S on (I think) and a D drive which stores the data so I assume the C drive has failed so what can I do to fix it?

    How do I check if the bios is looking where it should be? No settings have been changed -so am confused as to what to do next

  4. #4
    DILLIGAF GoNz0's Avatar
    Join Date
    Jun 2006
    Location
    Derby
    Posts
    10,864
    Thanks
    632
    Thanked
    1,190 times in 943 posts
    • GoNz0's system
      • Motherboard:
      • Asus Rampage V Extreme
      • CPU:
      • i7 something X99 based
      • Memory:
      • 16gb GSkill
      • Storage:
      • 4 SSD's + WD Red
      • Graphics card(s):
      • GTX980 Strix WC
      • PSU:
      • Enermax Galaxy 1250 (9 years and counting)
      • Case:
      • Corsair 900D
      • Operating System:
      • win10 64bit
      • Monitor(s):
      • Dell 24"
      • Internet:
      • 220mb Cable

    Re: please help - pc wont boot up

    you download the motherboard manual and see what that says about the boot drive order.

    the bios may reset for no reason. it does happen.

    at least you wont have lost the data if the SSD is dead

    Capitalization is the difference between helping your Uncle Jack
    off a horse and helping your uncle jack off a horse.

  5. #5
    Registered User
    Join Date
    Feb 2010
    Posts
    13
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: please help - pc wont boot up

    where do I find the motherboard info so I can download the manual?

  6. #6
    DILLIGAF GoNz0's Avatar
    Join Date
    Jun 2006
    Location
    Derby
    Posts
    10,864
    Thanks
    632
    Thanked
    1,190 times in 943 posts
    • GoNz0's system
      • Motherboard:
      • Asus Rampage V Extreme
      • CPU:
      • i7 something X99 based
      • Memory:
      • 16gb GSkill
      • Storage:
      • 4 SSD's + WD Red
      • Graphics card(s):
      • GTX980 Strix WC
      • PSU:
      • Enermax Galaxy 1250 (9 years and counting)
      • Case:
      • Corsair 900D
      • Operating System:
      • win10 64bit
      • Monitor(s):
      • Dell 24"
      • Internet:
      • 220mb Cable

    Re: please help - pc wont boot up

    open the case & look at the board.

    Capitalization is the difference between helping your Uncle Jack
    off a horse and helping your uncle jack off a horse.

  7. #7
    Registered User
    Join Date
    Feb 2010
    Posts
    13
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: please help - pc wont boot up

    oh ok, I didnt know if the info was shown when I enter the bios bit on the pc

    thanks for your help

  8. #8
    Pork & Beans Powerup Phage's Avatar
    Join Date
    May 2009
    Location
    Kent
    Posts
    6,096
    Thanks
    1,522
    Thanked
    578 times in 494 posts
    • Phage's system
      • Motherboard:
      • Asus Crosshair VI
      • CPU:
      • 1700x @ 3.9
      • Memory:
      • 16Gb Corsair LPX
      • Storage:
      • Samsung 960 512Gb + 2Tb Seagate SSHD
      • Graphics card(s):
      • EVGA 1080ti
      • PSU:
      • BeQuiet 850w
      • Case:
      • Fractal R4
      • Operating System:
      • W10 64
      • Monitor(s):
      • Agon Gsync

    Re: please help - pc wont boot up

    If you can get into the BIOS, you may not need the manual, they're usually pretty straight forward. Can you see anywhere it may say boot order ? It's usually under basic settings.
    Society's to blame,
    Or possibly Atari.

  9. #9
    Registered User
    Join Date
    Feb 2010
    Posts
    13
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: please help - pc wont boot up

    yeah, boot priority settings and 1st boot device is [SATA:SM-SAMSUNG HD] with the cd rom drive 2nd

  10. #10
    Registered User
    Join Date
    Feb 2010
    Posts
    13
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: please help - pc wont boot up

    when starting it says loading ASUS express gate, then says it is incomplete and then goes to the error message

  11. #11
    Pork & Beans Powerup Phage's Avatar
    Join Date
    May 2009
    Location
    Kent
    Posts
    6,096
    Thanks
    1,522
    Thanked
    578 times in 494 posts
    • Phage's system
      • Motherboard:
      • Asus Crosshair VI
      • CPU:
      • 1700x @ 3.9
      • Memory:
      • 16Gb Corsair LPX
      • Storage:
      • Samsung 960 512Gb + 2Tb Seagate SSHD
      • Graphics card(s):
      • EVGA 1080ti
      • PSU:
      • BeQuiet 850w
      • Case:
      • Fractal R4
      • Operating System:
      • W10 64
      • Monitor(s):
      • Agon Gsync

    Re: please help - pc wont boot up

    The Samsung is not working then.
    Change the boot order to DVD first, then save and exit.
    Boot from DVD.
    Backup all data.

    Then

    The Samsung may or may not be under warranty but you need this thing running, yes ?
    You could install Windows to the operational HDD, make it the 2nd boot order, then restore your data and off you go.
    Society's to blame,
    Or possibly Atari.

  12. #12
    Senior Member Jonj1611's Avatar
    Join Date
    Jun 2008
    Posts
    3,361
    Thanks
    808
    Thanked
    338 times in 281 posts
    • Jonj1611's system
      • Motherboard:
      • Gigabyte Gaming 5 X370
      • CPU:
      • Ryzen 7 1700X
      • Memory:
      • 16GB DDR4 3000Mhz
      • Storage:
      • 500GB Samsung 970 EVO, 1 x 1TB, 1 x 2TB
      • Graphics card(s):
      • 8GB EVGA GTX1080 FTW2
      • PSU:
      • EVGA 750W SuperNova G2
      • Case:
      • Coolermaster H500
      • Operating System:
      • Windows 10 Pro 64-Bit
      • Monitor(s):
      • Acer 31.5" QHD IPS LED
      • Internet:
      • Virgin Fibre

    Re: please help - pc wont boot up

    You can turn off express gate in the bios. Try turning it off.
    Jon

  13. #13
    Pork & Beans Powerup Phage's Avatar
    Join Date
    May 2009
    Location
    Kent
    Posts
    6,096
    Thanks
    1,522
    Thanked
    578 times in 494 posts
    • Phage's system
      • Motherboard:
      • Asus Crosshair VI
      • CPU:
      • 1700x @ 3.9
      • Memory:
      • 16Gb Corsair LPX
      • Storage:
      • Samsung 960 512Gb + 2Tb Seagate SSHD
      • Graphics card(s):
      • EVGA 1080ti
      • PSU:
      • BeQuiet 850w
      • Case:
      • Fractal R4
      • Operating System:
      • W10 64
      • Monitor(s):
      • Agon Gsync

    Re: please help - pc wont boot up

    Ah - Just looked that up. Express gate is a built in flash drive. It may only be that that has failed.
    Like the man ^^ said. Turn it off and try again.
    Society's to blame,
    Or possibly Atari.

  14. #14
    Registered User
    Join Date
    Feb 2010
    Posts
    13
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: please help - pc wont boot up

    Quote Originally Posted by Jonj1611 View Post
    You can turn off express gate in the bios. Try turning it off.
    is that the Ai overclocker ?

  15. #15
    Senior Member Jonj1611's Avatar
    Join Date
    Jun 2008
    Posts
    3,361
    Thanks
    808
    Thanked
    338 times in 281 posts
    • Jonj1611's system
      • Motherboard:
      • Gigabyte Gaming 5 X370
      • CPU:
      • Ryzen 7 1700X
      • Memory:
      • 16GB DDR4 3000Mhz
      • Storage:
      • 500GB Samsung 970 EVO, 1 x 1TB, 1 x 2TB
      • Graphics card(s):
      • 8GB EVGA GTX1080 FTW2
      • PSU:
      • EVGA 750W SuperNova G2
      • Case:
      • Coolermaster H500
      • Operating System:
      • Windows 10 Pro 64-Bit
      • Monitor(s):
      • Acer 31.5" QHD IPS LED
      • Internet:
      • Virgin Fibre

    Re: please help - pc wont boot up

    No, it should be under Tools in the bios.
    Jon

  16. #16
    Registered User
    Join Date
    Feb 2010
    Posts
    13
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: please help - pc wont boot up

    just disabled that and it is the same

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •