Ah well, maybe some people have their Shuttles in very cold rooms?
Either way, I touched the heatsink on my 9800 pro after hardly any gaming and it was literally burning hot. Too hot to kep your finger there, so was the ram. That's some serious heat. I had a blow hole on the top, a noiseblocker S3 at full whack at the rear and a SilentX PSU. Without the case on it's about 15C cooler all round than it was with it on.
Shame it looks pig ugly like that though
I used to sing the praises of Shuttles and I do think they're extremely well made. Maybe not for gaming though.