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ok go in , get money , shoot manager with big gun
A: Get it replaced.
B: Demand refund then scarper.
C: Demand Upgrade to better set.
checklist:
ok go in , get money , shoot manager with big gun
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OK, before you do that though, make sure you practice bending over for soap in the showers!
Funny - PC World Busness section have only ever given me great service.
Perhaps they take all the intellgient people and use them in the business section, and then leave the peons on the shop floor for the normal customers?
Butuz
That's coz they have to hire people who know what they're talking about in that section...
Just take it back and decide if you want to choose another, and if so, make sure its boxed and closed.
But lets face it for your own sake, a simple polite refund is the way to go.
Some things PC World are exceptionally good for....OEM Modems, cheap cases, the odd bargain on Photo Paper. Joysticks are cheap enough in there too.
I still go to PC World, but simply with an open mind.
Originally Posted by Advice Trinity by Knoxville
demand and refund then scarper - but learn from it! PCWORLD is evil
PC world are also great for anothing thing... browsing. I like being able to pick up a box, have a read, see sys specs etc, see pretty pictures and what freebies you get, then finding a better price online
Nox
That's actually true...
I worked for PC Shed over Christmas 1998 as a (bad) salesman. The Business Centre people were much more professional and competent than we plebs.
It wasn't helped by the fact that I was the only salesman who gave more than 1.5 hoots about the actual products (which is why I was so bad - I kept telling people not to buy stuff...[and couldn't bring myself to push 'cover'])
I have now fully reformed from my evil 'Shed' ways...
Demand a refund and ask what they are going to do about the petrol and time you have wasted return their faulty goods to their store.
If they mumble about what they are gonna do (likely) then maybe push for a better piece of kit, then if they agree to it, ask if you can test it in store (not like they won't have a spare machine knocking about).
spare machine? no. an old p3 machine without a case in helpdesk used for general testage? yes
took it back and got a refund and also sent to letters they also gave me £10 of vouchers
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took it back and got a refund and also sent to letters they also gave me £10 of vouchers
nice one.still wouldve been fun to make the manager "Talk to The Hand!".
I cannot speak for the shop floor at pcworld, but if you had any idea of how many people they employ for customer support, you wouldn't say that they dont give a toss.. after all, a 24/7 support line, with an 88% first call resolution rate, and a 0.6% complaint rate.. they have to be doing something right...
of course, will never buy coverplan again... no point in phoning myself when something goes wrong...
Quoth the server... "404"
Yes but they have to give a "toss" as if tey dont they will be out of business within a year. It doesnt mean they want to give a toss. Theres a big difference between wanting to and having to.
Figures and stats are meaningless - its the quality of support that each customer recieves that matters.
Butuz
Guildford, eh?
Where do you live? That's my nearest branch too
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live in weybridge i do i do. where do you live howard?
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