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Thread: Has overclockers customer service improved?

  1. #33
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    Re: Has overclockers customer service improved?

    Quote Originally Posted by Spreadie View Post
    Hexus is independent of Scan - they may have a good relationship but there's no commercial tie, AFAIK.
    Absolutely. SCAN is a retailer of computer systems and components. HEXUS Ltd is a Limited company that reports on technology and operates this website and also bit-tech.net.

    The two companies (HEXUS and SCAN) are entirely independent. However, SCAN (like other companies that host forums here) have their own moderators, and (obviously!) anyone talking about a competitor retailer in those forums might reasonably expect those posts to be removed.

    (I should add that the Admins/Mods with usernames orange or red text are not employees of either company HEXUS employees have blue usernames)
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  2. #34
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    Re: Has overclockers customer service improved?

    Quote Originally Posted by Spreadie View Post
    Hexus is independent of Scan - they may have a good relationship but there's no commercial tie, AFAIK.

    I don't use their forums, but I have heard this mentioned a lot - their mods sound like a proper bunch of jack-booted thugs.
    You have to respect the rules, but it is a little harsh. I can understand why they do it mind.

    Quote Originally Posted by peterb View Post
    Absolutely. SCAN is a retailer of computer systems and components. HEXUS Ltd is a Limited company that reports on technology and operates this website and also bit-tech.net.

    The two companies (HEXUS and SCAN) are entirely independent. However, SCAN (like other companies that host forums here) have their own moderators, and (obviously!) anyone talking about a competitor retailer in those forums might reasonably expect those posts to be removed.

    (I should add that the Admins/Mods with usernames orange or red text are not employees of either company HEXUS employees have blue usernames)

    Duly noted and thanks for clearing that up Peter.

  3. #35
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    Re: Has overclockers customer service improved?

    In my single experience with Overclockers, the customer service was very fast to sort out my minor issue (wrong postcode ) and I have not had any bad experiences. Would recommend.

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    Re: Has overclockers customer service improved?

    I've always found overclockers to be really good, if I have had any problems then they have helped me out.
    I've also found scan very good. I did have an issue with the stated fans on my silver arrow SB-e, but they offered to return and refund them, unfortunately I couldn't get the fans I wanted (TY-143) was worth an ask though

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