HP Color LaserJet 2500n

[M1K3]

Hi, we have a HP Color LaserJet 2500n which refuses to print. When sending something to print or running a test page through, the printer will warm up (making noises like its trying to print but just cant) and eventually return an alert warning light on the control panel of the printer.

We have checked the paper tray and everything looks all right. We have also taken out the toners and cleaned it up inside, but still no joy.

Any help would be appreciated, thanks.

[Ozymandias]

Which light is coming on ? Is it the amber attention light ?

[M1K3]

yes.

[Ozymandias]

I guess it is blinking. Is the green go light on above the green go button ?

[M1K3]

it starts off on green, but attempts to print, fails, and goes to amber.

[Ozymandias]

You could try pressing go and cancel job simultaneously to get the secondary light pattern to tell you what is wrong.

[3Dfx]

clear all jobs
check paper sizes are set to A4
check tray source is set to "Auto"
if using a JetDirect box, unplug it, leave for 1min, plug back in.

try printing.