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Thread: Asus issues

  1. #1
    DILLIGAF GoNz0's Avatar
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    Asus issues

    Heres one for Jim to sink his teeth into, 1st off Asus ROG support forums refuse to acknowledge this as I am not American. Piss poor for a ROG specific forum.

    I have owned the Asus Phoebus card for a couple of years now, it worked without issue on my Previous x58 Asus extreme board with a pair of GTX 480's.

    I now own the Rampage 5 extreme and a Asus Strix 980, the issue is with headphones plugged in, The microphone can be plugged into the front or rear inputs but it picks up horrific interference that sounds like I have a helicopter sat outside the window when the video card is under load.

    As this is all Asus components, I expected a little support but this problem has never been acknowledged by Asus from any threads I have found on the internet. So Jim, fancy taking this on and getting something done?

    This problem remains on any pcie slot, and the card works fine in other PC's.

    FYI, it is the same PSU.

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  2. #2
    Former ASUS rep. No longer working there. Jim - ASUS's Avatar
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    Re: Asus issues

    OK, so the consistent elements (and so potential causes of the problem) are the motherboard, PSU and graphics card then?

  3. #3
    DILLIGAF GoNz0's Avatar
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    Re: Asus issues

    Yes m8, my best guess is the cards causing the interference via the PCIe bus as changing the power cables around onto another rail do nothing to help.

    It would seem Asus do not cross test parts as the video card hit the heatsink over the I/O board on fitting causing it to push the card down, this has been resolved with water cooling as the backplate was physically cut to allow correct fitment.

    Still had the noise after fitting the water block so this is not a contributing factor.

    This was not an issue on the Rampage 2 extreme but that had the 480's not a 980.

    (onboard sound works fine but lacks the features of the card I want to use)

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    Anthropomorphic Personification shaithis's Avatar
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    Re: Asus issues

    I feel like I am stepping back into the 90s......but can you force the sound card onto a different IRQ?
    Main PC: Asus Rampage IV Extreme / 3960X@4.5GHz / Antec H1200 Pro / 32GB DDR3-1866 Quad Channel / Sapphire Fury X / Areca 1680 / 850W EVGA SuperNOVA Gold 2 / Corsair 600T / 2x Dell 3007 / 4 x 250GB SSD + 2 x 80GB SSD / 4 x 1TB HDD (RAID 10) / Windows 10 Pro, Yosemite & Ubuntu
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    DILLIGAF GoNz0's Avatar
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    Re: Asus issues

    Quote Originally Posted by shaithis View Post
    I feel like I am stepping back into the 90s......but can you force the sound card onto a different IRQ?
    no m8

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  6. #6
    Former ASUS rep. No longer working there. Jim - ASUS's Avatar
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    Re: Asus issues

    I've been doing a bit of reading this afternoon, and a few people have reported problems with mic/audio interference from their graphics cards. Have you been able to try moving things around, i.e. to keep the Phoebus as far away as possible from the graphics card? Given that you're saying the problem gets worse when the video is under load makes me think it's probably the same issue.

  7. #7
    DILLIGAF GoNz0's Avatar
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    Re: Asus issues

    it is the same issue,

    I have moved it to the bottom slot with no change so it isn't related to fresh air in the way m8.

    The trouble is I am now out of warranty but the product is no longer fit for purpose so I am a little stuck as to options.

    It cost a lot of money so I am a little miffed as this cards got a shield on it.

    Capitalization is the difference between helping your Uncle Jack
    off a horse and helping your uncle jack off a horse.

  8. #8
    Former ASUS rep. No longer working there. Jim - ASUS's Avatar
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    Re: Asus issues

    Problem is it seems that when this issue crops up the sound card will work fine in another PC. Have you tried a different graphics card in your machine, to pin it down to the 980?

  9. #9
    Anthropomorphic Personification shaithis's Avatar
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    Re: Asus issues

    Seen some fixes as:

    Lower mic sampling rate
    Enable "ENC"
    Disable SpeedStep

    Although I am guessing you've probably tried all them...
    Main PC: Asus Rampage IV Extreme / 3960X@4.5GHz / Antec H1200 Pro / 32GB DDR3-1866 Quad Channel / Sapphire Fury X / Areca 1680 / 850W EVGA SuperNOVA Gold 2 / Corsair 600T / 2x Dell 3007 / 4 x 250GB SSD + 2 x 80GB SSD / 4 x 1TB HDD (RAID 10) / Windows 10 Pro, Yosemite & Ubuntu
    HTPC: AsRock Z77 Pro 4 / 3770K@4.2GHz / 24GB / GTX 1080 / SST-LC20 / Antec TP-550 / Hisense 65k5510 4K TV / HTC Vive / 2 x 240GB SSD + 12TB HDD Space / Race Seat / Logitech G29 / Win 10 Pro
    HTPC2: Asus AM1I-A / 5150 / 4GB / Corsair Force 3 240GB / Silverstone SST-ML05B + ST30SF / Samsung UE60H6200 TV / Windows 10 Pro
    Spare/Loaner: Gigabyte EX58-UD5 / i950 / 12GB / HD7870 / Corsair 300R / Silverpower 700W modular
    NAS 1: HP N40L / 12GB ECC RAM / 2 x 3TB Arrays || NAS 2: Dell PowerEdge T110 II / 24GB ECC RAM / 2 x 3TB Hybrid arrays || Network:Buffalo WZR-1166DHP w/DD-WRT + HP ProCurve 1800-24G
    Laptop: Dell Precision 5510 Printer: HP CP1515n || Phone: Huawei P30 || Other: Samsung Galaxy Tab 4 Pro 10.1 CM14 / Playstation 4 + G29 + 2TB Hybrid drive

  10. #10
    DILLIGAF GoNz0's Avatar
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      • 4 SSD's + WD Red
      • Graphics card(s):
      • GTX980 Strix WC
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    Re: Asus issues

    Quote Originally Posted by Jim - ASUS View Post
    Problem is it seems that when this issue crops up the sound card will work fine in another PC. Have you tried a different graphics card in your machine, to pin it down to the 980?
    card worked fine in the last Asus mobo so its is the video card, the thing is I know it is the card so I need Asus to admit the issue and do something about it. It isnt like they cant get the parts to test with considering all 3 are made by asus

    Quote Originally Posted by shaithis View Post
    Seen some fixes as:

    Lower mic sampling rate
    Enable "ENC"
    Disable SpeedStep

    Although I am guessing you've probably tried all them...

    ENC is buggy, it will after a short period of time decide it is going to lower the volume of the person speaking so I can't leave it enabled. it did 100% fix the issue but it is bugger all use when no one can hear me at all!

    This is across 2 PC builds so it is a driver issue, but Asus do not seem to care for supporting this audio card as the driver page depicts.

    Speedstep is left on as I want to use that feature.

    Can't say I have tried the sample rate so I may toss it back in and have a fiddle.

    Capitalization is the difference between helping your Uncle Jack
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  11. #11
    Former ASUS rep. No longer working there. Jim - ASUS's Avatar
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    Re: Asus issues

    OK, so ultimately the drivers are your problem given that ENC cures the issue. I'll see if I can find out whether that's a known issue on Monday, but in the meantime trying out the sample rate fix is probably a good idea.

  12. #12
    DILLIGAF GoNz0's Avatar
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      • GTX980 Strix WC
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    Re: Asus issues

    Lack of drivers seems to be Asus's problem though Jim

    ENC Shouldn't be needed as the issue isn't audible but I would accept that as a fix if it worked without muting me after a while.

    Trouble is driver updates are few and far between for this soundcard, I am getting to the stage where it is looking like it isn't fit for purpose, out of warranty means I can't return it either.

    Thanks for taking this on though

    Capitalization is the difference between helping your Uncle Jack
    off a horse and helping your uncle jack off a horse.

  13. #13
    DILLIGAF GoNz0's Avatar
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      • i7 something X99 based
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      • 4 SSD's + WD Red
      • Graphics card(s):
      • GTX980 Strix WC
      • PSU:
      • Enermax Galaxy 1250 (9 years and counting)
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      • Corsair 900D
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    Re: Asus issues

    I just wasted an hour trying again, nothing helped at all. ENC doesn't block it at all in the release a few weeks ago. Sample rate has zero effect,

    Capitalization is the difference between helping your Uncle Jack
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  14. #14
    Former ASUS rep. No longer working there. Jim - ASUS's Avatar
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    Re: Asus issues

    The only other option that I have seen some anecdotal success with is trying to eliminate interference on the power line to the card, so routing it away from the graphics card where possible and if necessary adding ferrite beads to it. There is a strong possibility that it's electrical interference of some kind, so it's a question of whether it can be eliminated.

  15. #15
    DILLIGAF GoNz0's Avatar
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      • CPU:
      • i7 something X99 based
      • Memory:
      • 16gb GSkill
      • Storage:
      • 4 SSD's + WD Red
      • Graphics card(s):
      • GTX980 Strix WC
      • PSU:
      • Enermax Galaxy 1250 (9 years and counting)
      • Case:
      • Corsair 900D
      • Operating System:
      • win10 64bit
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      • Internet:
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    Re: Asus issues

    nope, others have tried a 2nd PSU, I took a rail and fed it on a clean route (straight out the case and up into the soundcard) with no change in pitch/tone when the video cards under load. I also stuck a ferrite on it and did a loop round but that made no change.

    Fact is the cards EMI shields as much use as a sieve is at catching a trump!

    Can you escalate this even though it is OOW it is unfit for purpose so I would like to see what Asus are prepared to do as this is the 1st time a rep has taken the issue seriously m8.
    Last edited by GoNz0; 25-02-2015 at 08:59 AM.

    Capitalization is the difference between helping your Uncle Jack
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  16. #16
    DILLIGAF GoNz0's Avatar
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      • Graphics card(s):
      • GTX980 Strix WC
      • PSU:
      • Enermax Galaxy 1250 (9 years and counting)
      • Case:
      • Corsair 900D
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      • win10 64bit
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      • Dell 24"
      • Internet:
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    Re: Asus issues

    My new top of the range creative zxr arrived today. It seems to put the issue down to the Strix 980 passing the interference down the PCI lanes.

    So to recap, The soundcard isn't effectively filtering out the the interference from the ASUS GTX980. Weather or not the X99 chipset contributes isn't something I can comment on as the R5E and 980 were commissioned at the same time.

    The zxr doesn't pick up as much noise from the 980 but the ANC works a treat unlike the Phoebus.

    Asus really released a pig of an update for the phoebus.

    I am in 2 minds now, sent back the zxr and buy a decent USB/Wireless headset or leave the eBay auction running on the Phoebus and run the zxr.

    I guess this now turns round onto the 980 bleeding noise down the CPI lanes.


    Next step Jim ?

    Capitalization is the difference between helping your Uncle Jack
    off a horse and helping your uncle jack off a horse.

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