Printable View
Hello all,
Had my system custom built by Scan around 3 years ago primarily as a video editing machine.. Truth be told its hardly been used in that time perhaps 20 hours at the most.
This morning i came to use it and it wouldnt boot up .... it just goes through endless cycles of this screen ...
http://i31.photobucket.com/albums/c3...ps9qq7k8ho.jpg
closes down then cycles through again ?
any ideas ?
thanks in advance.
Probably a corrupt BIOS that's needs reflashing.
If it's a Gigabyte Mobo, that really easy, but we need to know the spec of your machine.
Or, try posting under customer service section.
Hi, thanks for your reply .....Quote:
Originally Posted by Phage
my system is .....
Intel core i7 960 quad core, 3.2 ghz, 4.8gt/s qpi 8mb cache
be quiet dark rock pro bk016 cpu cooler
not over clocked
12 gb (3x4 gb) corsair vengence ddr 3 1600mhz
1gb msi gtx 560 ti 880 mhz gpu 384 cores 4200mhz GDDR5
650W CORSAIR ENTHUSIAST SERIES TX 9SINGLE GRAPHICS CARD
60GB CORSAIR FORCE 3 SSD READ 525 MB
1TB WESTERN DIGITAL CAVIER GREEN 64MB
PIONIEER DVR WRITER
ON BOARD SOUND
MICRO SOFT WINDOWS 7 HOME PREMIUM 64 BIT OEM
Operating system is on the 60gb ssd.
Hmmmm, that doesn't list the Mobo..
From a quick google that appears to be a Gigaybyte Mobo. In which case you should be in luck. Must Gigabytes boards have a Dual BIOS feature. So, by flicking two switchces we should be back in business.
Possibly this one.
http://www.gigabyte.com/products/pro...px?pid=3855#ov
See that refereonce to Dual BIOS ? You're looking for two small switches on the mobo like these.
http://www.gigabyte.com/fileupload/p.../3855/4920.jpg
Flick them both to the opposite position and then try and re-boot. If it works we know that BIOS #1 is kaput and will need to be flashed.
This is done in the BIOS using the Q-Flash utility. But before we get on with that, try and see if you can boot from the backup BIOS.
Quote:
Originally Posted by Phage
Thanks phage i shall give it a go.
And you are quite correct the motherboard is a Gigabyte
.... Gigabyte Z68Xp-UD 3P
Just hope im not getting in too deep here :surprised:
my PC repair capabilities are pretty non existent LOL !!
Sorry I've got to ask...how did you shoehorn a socket 1366 i7 960 CPU into a socket 1155 motherboard!? :eek:
Quote:
Originally Posted by Gronich26
scan built the system in 2011.
just taken a couple of pics of the motherboard.... haven a clue what im looking at im afraid :eek:
http://i31.photobucket.com/albums/c3...psxeulm4ph.jpg
http://i31.photobucket.com/albums/c3...pswvvukadb.jpg
http://i31.photobucket.com/albums/c3...psgoz1dqjr.jpg
Well if you have an i7 in that - it's not a 960. Most likely a 3770.
Okie dokie.
All you're going to do is flip two tiny switches and see if it boots. Those switches are marked here.
http://www.gigabyte.com/fileupload/p.../3912/4839.jpg
Move them both and try and boot. If it works, you're BIOS #1 needs flashing.
Brute force and lubrication !Quote:
Originally Posted by Gronich26
Also looks like those switches may be underneath your videocard....I can see the BIOS chips but am unable to see where the swicthes may be.
short video (in real time) of the start up process ...
https://www.youtube.com/watch?v=O_DE...ature=youtu.be
Yep. Classic bootloop
Google Gigabyte bootloop
May I ask another, more serious, question - Does it boot with the USB flash drive removed? I have had instances when USB devices stop the boot process.
Good call
Thats the dongle for the wireless mouse and keyboard..Quote:
Originally Posted by Gronich26
Quote:
Originally Posted by Phage
yup :-(
going to drop it into Scan on Monday ... i hate computers :whip:
If i'm right - It's an easy fix with no parts required. So should be cheap(er)
You might (gosh it's taken me a long time to figure that grammar out...) try the scan support forum here?
Quote:
Originally Posted by Phage
I hope so...
its had so little use :shocked2: , just seems strange that it wont boot. as i said my PC repair know how is practically non existent id probably end up doing more damage if i was to start pulling out video cards ...
When i called in at Scan the guy on the "customer services" desk says they didnt do fault finding or repairs unless under guarantee which at 3 years old mine it obviously isnt. He told me to take it to a PC repair shop !??
so i went to the main desk and asked to speak to a manger. He had a work with CS and i was asked to return it on Monday as more staff are available then :undecided
it doesn't inspire confidence but as they built the system i think they are best placed to sort it.
Do you have any knowlegeable family ? I'm fairly sure it needs a BIOS Flash
Can you get into the bios by hitting the delete key? If so, you could try resetting to the default values. Failing that, you could just take the CMOS battery out to achieve the same result...
Try resetting bios first as MrJim says, failing that follow Phage's advice, with Gigabyte boards it's a really easy 5 min fix once you can get it to boot from the back up bios. It should reflash the main bios chip automagically for you so you cant really go wrong and definitely worth having a go yourself. :) And yes for some reason the bios corrupts very easily on Gigabyte boards but thankfully very easy to fix so not too much of issue.
Don't assume because it has booted up a thousand times with it in that it hasn't, perhaps, become faulty - remove the USB dongle & try booting: this will rule it out.Quote:
Originally Posted by ian c
So scan just called ... Apparently the motherboard is goosed :-/
Wtf !!?? the thing hasn't seen more than 20 hors use in total.
they are going to replace the gigabyte z68 xp-ud 3p motherboard with a gigabyte z68 xp ud3 (£95)
Because the system is now over 3 years old apparently there isn't much out there that would be compatible with the chip set !?? To bring it up to date would be around £400.
I'm not happy having to spend on this machine considering it's had so little use but If I don't have it repaired I'm stuck with a machine that cost me over 1K and is useless. :-(
I assume the CPU and RAM are still working? If so, a replacement motherboard would be a straight forward fix. The system would still be very capable for a few years to come...Quote:
Originally Posted by ian c
Sorry to hear it wasn't a simple fix. I assume they are only offering like-for-like to repair it? If on offer, a Z77 motherboard would give you USB 3 & PCI-e 3 support (depending on the CPU used).
The problem is sourcing S1155 boards. They are as rare as rocking horse do-do now.Quote:
Originally Posted by MrJim
Doesn't surprise me as it's a very good combo with Sandybridge 2500k esp overclocked......why upgrade for a few years.Quote:
Originally Posted by shaithis
excalibur, Dunno ....
I got the 2500k about a year after it's release and today a good price for a 4790k is around 200 on ebay. I'd have to change the system board out too. I am not too fussed for the around effective 500mhz improvement it may give me.
I'm lucky though to have snagged a 2500k and got a mobo free from Asus in an overclocking competition (Thanks HeXus).
I might do the upgrade on hobbyist grounds once the C series broadwell processors are benched and checked over. I kind of feel like it now.
Well I know we are going off topic but one reply post shouldn't matter:- What did you achieve in the competition specs etcQuote:
Originally Posted by Millennium
It was a high overclock competition, with 2600k and the same equipment, GPU too (can't remember which).
Our team did really well and still came third (some real experts there!).
There were prizes grouped together, out team got to pick a group third and I snagged a B3 revision P67
still goin strong...
(sorry for the thread derailment, Ian Cc!)
Quote:
Originally Posted by Phage
So in the real world what does that mean ? I listed everything from my original build spec. Are we saying it's impossible considering the original motherboard ?
How can I check ? Did I originally pay for a better processor and receive a lower spec ?
Sorry for sll the questions.
As I joked the other week a i7 960 would not fit in your motherboard - from your photo we can see it is an Gigabyte Z68XP-UD3P which is a socket 1155 motherboard, it also has all 4 memory slots full which means you have between 4GB & 32GB of memory and a stock Intel cooler not a "be quiet dark rock pro bk016 cpu cooler" as you believe.
So I would say something is fishy if you were originally quoted for a i7 960.
Quote:
Originally Posted by Phage
Link:- Comparison of i7 960 and i7 3770Quote:
Originally Posted by ian c
If you've had the motherboard changed you can run Link:- CPU-Z in windows to identify processor.
I agree, do you have any documentation relating to your purchase from Scan ian c?Quote:
Originally Posted by Gronich26
A case befitting any crime TV series. I am curious now of what happened and how?
Where does he live by any chance? Half of his problems could be solved by anybody from here for a couple of drinks..
+1Quote:
Originally Posted by Bonebreaker777
I'd do it without the drinks just to know the answer :) ...Quote:
Originally Posted by Bonebreaker777
I'll see if I can dig out the original receipts for the system to see exactly what I was charged for.
I now have my system back complete with new motherboard...
Seems to be working ok apart from getting a message on start up saying because Of a recent hardware update I need to reactivate windows .... I can select ignore and windows starts as normal but there's a banner in the bottom right hand corner saying this is not a genuine copy of windows !!??
Shouldnt be much of an issue if its Win 7 or above. Just go to activation and use the automated telephone system to re activate. Its a free phone number and totally automated just gets a bit boring having to key in so many numbers!Quote:
Originally Posted by ian c
Please could put us out of misery and let us know what CPU you have by running CPU-Z http://www.cpuid.com/softwares/cpu-z.html
I'm guessing a 2600K which would be a comparable upgrade to a i7 960.
here ya go...
http://i31.photobucket.com/albums/c3...psx99yi3o7.jpg
Fixed the windows error... just needed to enter the serial number from the sleeve again.
Did you have any luck finding the original invoice? I'm also guessing you probably have 16GB and not 12GB; you can also check that with CPU-Z...
Pity you didn't get the specified CPU cooler as you may have been able to do some mild overclocking...
yes 16GB.Quote:
Originally Posted by Gronich26
i originally asked for the system not to be clocked.
Quote:
Originally Posted by Gronich26
from my invoice ...
intel core i7 unlocked
2tb wd20earx sata3 hdd
16 gb cmz16g
edimax ew 7612pin pci e 300mbp
corsair 650w cmpsu
sony bd 5300s blu ray
ms wind home prem 64 bit oem
gbyte z68xp ud3p mobo
icy box ib 5.25 usb bay
1gb msi gtx 560ti
geforce 60gb ssd -bk
antec three hundred case
the system in my original post i copied from the email correspondence to scan for the system i originally wanted ... the above is taken from the actual invoice. My Bad :whip:
Looks ok. Let's hope you get more than 20 hours use out of it this time!
So you've actually got a better specced system that you originally thought, bonus! And even with the standard cooler you could give this a mild overclock if you ever wanted to.Quote:
Originally Posted by ian c
Grrrr! Had a blue screen of death last night ... Re booted ok !
Do you have a surge protector?
Did you note the error code?Quote:
Originally Posted by ian c
Yes, in the extension lead.Quote:
Originally Posted by Gronich26
Quote:
Originally Posted by shaithis
err no :mad: