NEVER buy Asus prodcuts

[GoNz0]

before you go chasing CS down.

It isn't possible to chase CS down, it's some idiot in a UK office with no training whatsoever who has no clue how to help with a technical problem, this is the problem with Asus.

[outwar6010]

Nope.
Consumer Rights Act 2015, basically.

30 days, within which any faulty goods entitle you to an immediate refund from the retailer.
Up to 6 months it's repair or replace, which I believe is still at the discretion of the retailer, or a refund if neither can be done.
After 6 months it's highly likely you'll have to prove you didn't damage it, at which point the above then applies. At this point, the manufacturer's warranty is usually the better option, as definitive proof can be costly for you.
Up to 6 years after that, it's down to how long the item lasts, vs how long it can reasonably be expected to last.

The retailer does NOT have to send it away to decide between repair, replace or refund. Your contract is with the retailer, NOT the manufacturer. They might have to send it off for repair, but anything else is the retailer's problem and they should sort you out first, before then taking up their own losses with the manufacturer separately.

Any free manufacturer's warranty or guarantee is an extension to your Consumer Rights, though and harder to enforce. Paid warranties are easier, as they're actually a separate contract with the warranty operator.

What do you do if after 6 months the manufacturer doesn't respond to emails etc?

[pp05]

It isn't possible to chase CS down, it's some idiot in a UK office with no training whatsoever who has no clue how to help with a technical problem, this is the problem with Asus.

Welcome to the digital future.

CS is an afterthought.

[Xlucine]

What do you do if after 6 months the manufacturer doesn't respond to emails etc?

I wonder if you can small claims them? It'd be cathartic to set a debt collector on them

[GoNz0]

Go back to the point of sale as they have to offer the 1st 12 months even if it means they send it to the manufacturer.

[Ttaskmaster]

What do you do if after 6 months the manufacturer doesn't respond to emails etc?

Prove to the retailer that you didn't cause the problem, or chase down the manufacturer. If the latter doesn't respond, head to Trading Standards or the CAB and start looking into alternative options, such as Small Claims...

https://www.citizensadvice.org.uk/co...-or-guarantee/

https://www.which.co.uk/consumer-rig...faulty-product

[Savas]

Wouldn't Play.com be the retailer to go to then?

As for ASUS, every one of their products I've had has failed on me and of course, things fail over time, but just seems like not enough time to be buying something new. I've had mostly their motherboards to deal with and it seems to me it's been bad experiences. If they offered 2 year warranty, I think that should be honoured so again I'll just avoid further.

[Jace007]

I love Asus most of my kit is Asus and never had an issue. I guess its abit of lottery especially with some of the ROG Monitors , their RMA process is'nt the best & a quick read of their forums shows this. If things fail in the first few months you can always take or send things back to places like amazon who have a good returns policy.

[liquidflower]

I've had more issues with MSi than I've had with Asus

What issues have you had?

[Agrippa]

If I ruled out every manufacturer whose products have given me grief, Asus is pretty much the only brand I could buy as none of their stuff has ever failed me. Every Gigabyte motherboard I've owned (only 3) has suffered catastrophic failure within weeks of being pressed into service and various stuff from MSI, ASRock, Supermicro, Tyan, Sapphire, XFX, EVGA, Corsair, Cooler Master, Intel, AMD, Cyrix, etc, etc, etc has given up the ghost prematurely over the 20+ years I've been building computers for myself and others.

Not so with Asus - zero premature deaths to date.

[Pob255]

I missed this one.

What do you do if after 6 months the manufacturer doesn't respond to emails etc?

The retailer does NOT have to send it away to decide between repair, replace or refund. Your contract is with the retailer, NOT the manufacturer. They might have to send it off for repair, but anything else is the retailer's problem and they should sort you out first, before then taking up their own losses with the manufacturer separately.

If the retailer does not respond to emails, contact trading standards, write a physical letter (make it signed for so you have proof of delivery)
if you still get no ware then you need to start looking at small claims court.

[Pob255]

What issues have you had?

Failed mother boards, from bad caps to just flat out died
The Bad caps was a long time ago, so was the death, but over the same period I've not had an Asus motherboard die on me, I've had the sound chipset on a board fail, but that's all.

Failed graphics card, flat out dead no response (some low end card ati I think HD3450) however I've not used many Msi or Asus cards.
I'm still on an Asus GTX560ti I really should replace it, but gpu cost is putting me off atm.
Would I buy an Asus card to replace it? maybe would I buy an Msi card? maybe. It will depend on the card and on the cost.

[CAT-THE-FIFTH]

Failed mother boards, from bad caps to just flat out died
The Bad caps was a long time ago, so was the death, but over the same period I've not had an Asus motherboard die on me, I've had the sound chipset on a board fail, but that's all.

Failed graphics card, flat out dead no response (some low end card ati I think HD3450) however I've not used many Msi or Asus cards.
I'm still on an Asus GTX560ti I really should replace it, but gpu cost is putting me off atm.
Would I buy an Asus card to replace it? maybe would I buy an Msi card? maybe. It will depend on the card and on the cost.

An overview of the graphics card warranties:

https://forums.overclockers.co.uk/th...look.18231329/