Advice on RMA, please... ;)

[BlueMagician]

Does anyone know overclockers.co.uk's or indeed Asus' UK return policy?

In other threads, we've pretty much come to the conclusion that my A8N needs an RMA, but I can't get through to overclockers (suprise suprise) or Asus UK.

I decided I don't want a like for like swap, as I'm gonna go for the DFI alternative, but my question is: should I just go ahead and order a DFI, or are overclockers/Asus gonna be funny about giving me a refund..? When I finally manage to speak to them...


I beleive my stat. rights entitle me to a refund if they agreed there is a fault with the board, which they had better agree, because it's rinsed a week of my life and a few of you guys trying to help me troubleshoot it!


What do you rekon?
S.

[aidanjt]

Asus doesn't deal with RMA's in the UK, get the paper and fountian pen out and write to overclockers.co.uk and ask for a RMA number. I have a faulty Asus A7V880 to return as well, need to write to them soon.

[iranu]

Your statutory rights are not affected. You can RMA and either get a new A8N or pay the difference and get teh DFI.

Personally if I couldn't get throught to a company's support line/email, or I got hassle from them, I would ask for a full refund (i.e. the item sold is not fit for purpose) and take your hard earned cash elsewhere - i.e. to someone who cares about their customers.

2p.

[aidanjt]

yes, they will try to spook you with a 'restocking fee', tell them that they are legally obliged to issue you with a full refund for the item. And if they carry on contact your credit card company with the matter.

[BlueMagician]

If I could get through to OCuk, I'd be demanding an RMA! <scrabbles around in an old cardboard box looking for a biro> I spoke to a technician last week who promised to send RMA emails for both the PSU and mobo - and still nothing. He too, pointed out that if they find nothing wrong when they test it, I'll have to pay restocking fee... pffftt..

I just don't want this system sitting here doing nothing for longer than it has to - hence my rush to want to order a DFI from an entirely different, reliable company.

I just wanted to bounce this off you guys to see if you thought I'd have an issues getting a refund. Their T&C's on the website state pretty much that no refund will be given after 7 days of purchase, but it also says that my statutory rights are not affected. Hmmm...

I took delivery of the mobo 3 weeks ago, but it only been out of the box 5 days, as it sat on a table waiting for the rest of the components for ages!


Wisihing I ordered that DFI from cpucitystore when I had the chance.. lol.
S.

[BlueMagician]

If I could get through to OCuk, I'd be demanding an RMA!

Okay, this is getting beyond a joke.
For two working days now, I've sat on the phone pressing redial, or listening to the sound of a 'ringring ringring', between 8:30am and 5pm..

Twice today, someone there has picked up the phone, and a second or two later put in down again. I got through at 17:05 today, only to be put on hold for 5 minutes after asking about RMA, and then got cut off.

They have even disabled registration for new users on thier 'forums', so that's a no go..

Two words: Trading & Standards.

It is most unlike me to feel this way, but I'm up for starting a war..

S.


EDIT: To top it all off, I got an email reply from Asus, having filled out a lengthly support request, and was told simply "Given your description I am going to have to recommend returning the board for testign,which means going through your retailer I'm afraid."

[BlueMagician]

<divine mood setting organ music>

I HAVE RMA NUMBERS! WeyHey! Get in there my son...

</divine mood setting organ music>


The tech support guy (that phoned ME back!), knew EXACTLY why I wanted to replace the mobo, before I'd even told him. Either he's psychic, or they are having a nightmare cleaning up after Asus' s**tstorm..

I've told them that OCZ have already agreed to deal with me directly for the PSU issues, but that I shall expect a full refund for the mobo.

Anyways, after a nice Valentines meal tonight (if I'm not otherwise engaged ), I'll be dis-assembling and shoving bits in boxes, hoping to get on with my life! lol...


S.

[aidanjt]

you and me both.. I've no idea how you managed to get through on the telephone at all without having a serious obsessive dialing compulsive disorder. maybe their switch is getting somewhat in order, i should phone them on wednesday.

[BlueMagician]

...I've no idea how you managed to get through on the telephone at all without having a serious obsessive dialing compulsive disorder...

Yup, that disorder sounds about right

Seriously, just hours of wasted time pressing redial, trying not to get annoyed when someone cuts you off, and trying to be polite and sounding needy when you finally get through - did the trick for me...

S.

[aidanjt]

coolness...well im free all day wednesday, so i'll try that and put on ultra restraint.. wish me luck ;P~

[Dorza]

^ Good luck.

This thread is just another typcial example of OcUKs non existant after sales system! They had me to, they were a real nightmere to deal with and rude to say the least. Hence the reasons why i will never ever give my money to them again. Atleast not when the same managment and personel are present at that company. Its a shame really because they have a good range of products and their prices are decent to. But its their loss at the end of the day. I got plenty of other places to buy from. ahem scan.co.uk.

[Nox]

I beleive you are also covered by the 'Distance Selling Act' so even it it isn't faulty, you should be able to get a full refund. (Can someone confirm this?) Though you have to return the product in ABSOLUTELY perfect condition.

Nox

[iranu]

These are your rights in England, Wales and Northern Ireland. If you have not "accepted" the goods then you are entitled to a full refund. The only question is whether holding the mobo for 3 weeks constitutes acceptance.

http://www.tradingstandards.gov.uk/c...V0043-1011.txt

The trading standards website is very good - one of the few .gov sites that is useful. Have a further delve into it.

It's a shame we don't have a "rate the shop" sticky for buying PC kit.(although these can degenerate into disgruntled slanging) At least Komplett and Scan have forums here.

I think the saying "Once bitten twice shy" is applicable here. i.e. Don't ever buy from them ever again.

Good luck.

[Taz]

I think that BlueMagician only has recourse to the warranty supplied with the product. That is a contract between O/C and himself. The Distance Selling Act only applies if you do not open a product and send it back in exactly the same condition it came in.

If the product is faulty then you can demand a full refund based on the warranty that came with the product (statutory rights will also cover this). Do not accept anything else! Then buy from a more reputable supplier.

Playing devil's advocate, the only sticking point I can foresee is that a) is the product faulty and b) who made it faulty. O/C could argue that you blew it up. You'll need to tread carefully as the product was installed at one point and you will not b able to prove beyond doubt that the product was not working when you reveived it. However, if O/C are a decent supplier then they should not quibble anything and give you a full refund immediately as the only way you could have determined that the product was faulty was to use it.

[BlueMagician]

...a) is the product faulty and b) who made it faulty...

Fair points, but as I mentioned further up, the techie I spoke to knew damn well why I wanted to return it. It sounds like they've had enough similar cases to not even argue.. but you're right - only the next couple weeks will tell.. lol.

S.

[Taz]

Good luck, mate. Stick to your guns and get a refund, even if they claim to have tested the board and found it to be okay. The fact is it it doesn't work for you and, hence, is not fit for purpose.