anyone sent an item back to Creative for repair?

[5cupa]

anyone ever sent an item back to Creative for repair under the 12month warranty. The reason is they state you must have a valid receipt. I dont have a receipt but I have a order information and posted confirmation emails.

is this enough? what information do they need?

thanks

[RoGuE|SaBeR]

I just got told by Creative they were sending me a new sub woofer free of charge because my other one is faulty!

And all the communication was done by email.

[noTHINGface]

I also just got sent a set of speaker stand screws free of charge, I just called them up on their EU helpline in Ireland and spoke to them directly. It was actually quite a pleasure dealing with them. Give them a call.

[5cupa]

the reason i ask is there website says no repair without a receipt

[DsW]

I just got told by Creative they were sending me a new sub woofer free of charge because my other one is faulty!

And all the communication was done by email.

Exactly the same for me. When I told them mine was faulty hey just sent an email asking for my address and they sent a new subwoofer no questions asked.

[RoGuE|SaBeR]

Just out of interest 5cupa what are you sending back?

All I was asked for was my model and serial numbers.

[noTHINGface]

Have you called them? Just speak to them im sure you will be able to work something out...

[LouG]

When I had to send my muvo nx back for replacement, I used a screenshot of my online bank statement and one of the ebuyer order history they accepted that. All of the communication was done by email.