The Consumer Protection (Distance Selling) Regulations 2000 (Summary)
Information for businesses on selling goods or services to consumers by mail order, on the internet, by telephone, fax or by digital television
New regulations for business to consumer distance selling
If you sell goods or services to consumers:
on the internet or digital television
by mail order, including catalogue shopping
by phone
by fax
the Consumer Protection (Distance Selling) Regulations 2000 may apply to your business.
Key features of the regulations:
the consumer must be given clear information about the goods or services offered
after making a purchase the consumer must be sent confirmation
consumer has a cooling-off period of 7 working days
new powers for local Trading Standards Departments and the OFT.