Microdirect Worst Service Ive received in 10 years
Microdirect - Very poor customer Service
looks Like I wont be getting my machine built today !
Tell me are all companies like this ? When a similar thing happened with Overclockers.co.uk they gave me a sat delivery for Free. I am angry at the indifferent attitude of this manager.
Microdirect Beeped ! up again and they won't have my case delivered until Monday !
1. This all started on Wednesday when I ordered my 3rd computer components!
2. The components arrived on thursday minus the computer case. all that was written on the paper was to Follow.
3. I talked to 3 people at microdirect and it took me 3.5 hrs to get someone to call me back after I pestered them. turns out there was a problem with the picking and it would be sent to me for Friday.
4. Had someone wait in today for the case and even phoned up Amtrak there courier to get it redelivered somewhere else! Amtrak had no record of any delivery outgoing for me today.
5. I phoned Microdirect and spoke to someone and he said it would defiantely be with me today.I asked and received an consignment note.
6. I phoned up Amtrak to check the consignment note and it was yesterday consignment which I had received. ( half of the package anyway )
7. I then phoned up microdirect and got through to someone called Chris and asked as considering they have made such a messup they should ship for a sat delivery, He talked to his manager called shorib who declined this request.
8. I was like what ! Can you please explain why not and asked him to put the manager through to me. ( bearing in mind he was on loudspeaker and the entire It staff and my manager was listening in.
9. I talked to their Sales Managers explaining that it was his fault and I should get it delivered for Sat and he said basically he won't do it although it was meant to have been delivered for thursday ! He said that he was paying costs for it to be redelivered anyway ! Im like what ? its your fault you never shipped it originally and you should pay the costs.
10. Basically he said I was'nt worth the extra money ( £25 ) to spend on Sat delivery even thogh they acknowledged it was their fault with some problems to do with picking ! and that I should be grateful that i was'nt going to pay the £10 cost for delivery of the case to me.
11. He said he would compromise and let me have Sat delivery for £15 ! I told him No. At my workplace we support over 600 people internal and external and we are a majour shipping site to all of the UK. If we mess an order up we will overnight it as it was our fault !
12. I won't be using this company again ! To think Ive spent over £500 there ! I will go back to Komplett and Overclockers who are slightly more expensive but way better service ! I know £500 is nothing and at work we spend £10000 plus on laptops and equipment. Put it this way Microdirect will never get their hands on any of our Works Money.
I am angry and dissapointed.
