p150 hd suspension

[jackofalltrades]

Hey,,

Recently the elastic cables in my p150 that suspend the hard drive's have all snapped!
luckily my drive's seem to be ok *phew*
but now of course i want some sort of replacement, and I saw in a recent review they have better cables now that don't snap as easily.
Has anyone else been able to get replacements for your cables,, or used any other materials for it?
I e-mailed antec earlier in the week but the customer service havent replied yet
thanks to anyone who can help

[Noni]

Antec have great customer service, the best in the world of cases.

Give them another email.

[nvening]

Silverstone CS FTW

EDIT: Unhelpful post - See if you can phone them im sure they will provide replacements

[amjedm]

I was getting a reply within a day from Antec.

They should replace the cables under warranty IMO.

I use round elastic in an Akasa Eclipse to suspend the HD.

[FatalSaviour]

Yep, if you e-mail them, with your invoice for your P150, they should send some upgraded suspension mounts to you ASAP.
If emailing the main Europe RMA address gets you nowhere, PM me, and I can give you the addresses of some of the CS Reps/Direct RMA department where you should be able to escalate your enquiry quickly.

[jackofalltrades]

This is who I sent it to and when, which I think is just general customer service?

To: europe.info@antec.com
Date: Jul 26, 2006 12:43 AM
Subject: Replacements

...Maybe i should of sent it to europe.rma@antec.com instead? well i wil forward the same e-mail to that addy and see what happens, and if i still i have no luck ill pm you if thats ok fatal
thanks to everyone's replies btw

[FatalSaviour]

Antec seem to have introduced an online ticketing system, which involves you having to enter your details there:

"Hello,

Please note, your email has not been received by Antec.

Our customer support system has been upgraded in order to better serve you.

To ensure proper handling of your technical support inquiry, please use our online ticket system located here: http://www.antec.com/newticket.html

If you already have created a trouble ticket, and would like to check your ticket status or respond to an existing ticket, please use the following link: http://www.antec.com/viewticket.html

Thank you for choosing Antec."

That's what happened when I tried to use the europe.rma@ address, so it's tempting to cut the **** and go straight to the CS Reps that I know.

Will give this ticketing system a try first though...if its prompt...fair enough

[jackofalltrades]

i used there ticketing service and they told me they don't have any bands in stock but they do have the extra length screws for the hard drive tray's, however that is not as quiet, which is kind of essential to my silent pc do you think they actually don't have any in stock? cause that seems kind of unlikely to me :S
What would you all do?

[amjedm]

i used there ticketing service and they told me they don't have any bands in stock but they do have the extra length screws for the hard drive tray's, however that is not as quiet, which is kind of essential to my silent pc do you think they actually don't have any in stock? cause that seems kind of unlikely to me :S
What would you all do?

I wouldn't be happy using the screws. Ask them when stock is due?

Otherwise get some rebate off them and use round elastic?

[FatalSaviour]

I haven't heard back on their ticketing system yet...I hate waiting more than a day for replies...
If I haven't heard anything by today...I'll be going a bit higher up to see what the situation is...I'll let you know how I get on.

[jackofalltrades]

well i heard back from them a day later saying that they'd jsut received them that day..
slightly suspicious but i am happy with my overall service and can only recommend antec's cs