Results 1 to 7 of 7

Thread: some useful info for anyone that needs to rma

  1. #1
    S1L3NT danroyle's Avatar
    Join Date
    Aug 2006
    Location
    sussex
    Posts
    4,241
    Thanks
    145
    Thanked
    186 times in 153 posts
    • danroyle's system
      • Motherboard:
      • N/A
      • CPU:
      • Intel Core I7 4720HQ
      • Memory:
      • 8GB
      • Storage:
      • 128GB SSD +1tb HDD
      • Graphics card(s):
      • Geforce Gtx960m
      • PSU:
      • N/A
      • Case:
      • N/A
      • Operating System:
      • WINDOWS 10 64bit
      • Monitor(s):
      • 15.6" IPS
      • Internet:
      • BT Fibre

    some useful info for anyone that needs to rma

    well have finally got some form of resolution from overclockers over my rma msi 1800xt 512 took me 2 months and a lot of hassle from them

    and also found out a few interesting things for anyone else having to rma

    firstly they told me that the supplier has up to 90 days to repace the card once it is found faulty this is in fact a lie

    secondly if your rma goes back and they tell you 28 days for rma once the 28 days are up if they have not sent it back to you, you can send them a letter of redress giving them 7 days to replace the item or legal action also if you send a letter to your credit card company at the same time they are also legally responsible and will give you a refund and then get there money back from the seller

    my ordeal took 2 months to sort but finally they have offered me a replacement card that should turn up tomorrow

    all of this info is from trading standards and consumer direct so is true

    DON'T LET COMPANIES LIKE OVERCLOCKERS TAKE THE P**S ON OUR RMA'S

  2. #2
    Formerly known as Andehh Andeh13's Avatar
    Join Date
    Oct 2005
    Location
    Northampton
    Posts
    3,333
    Thanks
    855
    Thanked
    256 times in 151 posts
    • Andeh13's system
      • Motherboard:
      • Gigabyte GA-P35
      • CPU:
      • Intel Q6600
      • Memory:
      • 4gb Corsair XMS2 800mhz
      • Storage:
      • 1 x 250gb Western Digital AAKS, 2 x 500gb Western Digital AAKS, 1TB WD Caviar Green
      • Graphics card(s):
      • BFG Geforce 8800GTS 512mb
      • PSU:
      • Corsair HX520
      • Case:
      • Antec 900
      • Operating System:
      • Windows 7 64bit
      • Monitor(s):
      • Samsung 24" & Sony 17"
      • Internet:
      • Virgin 10mb... hate them!
    iv always stuck to scan, im yet to wait longer then a week for a complete turn around of a faulty good. Hats off to them.

  3. #3
    Flat cap, Whippets, Cave. Clunk's Avatar
    Join Date
    Jan 2006
    Posts
    11,056
    Thanks
    360
    Thanked
    725 times in 459 posts
    how old was the card when it developed the fault, and what did overclockers tell you the delay was?

    i really struggle to understand how that firm is still trading, the amount of disgruntled customers is incredible, and in my opinion, they have no redeeming features as a retailer.

  4. #4
    S1L3NT danroyle's Avatar
    Join Date
    Aug 2006
    Location
    sussex
    Posts
    4,241
    Thanks
    145
    Thanked
    186 times in 153 posts
    • danroyle's system
      • Motherboard:
      • N/A
      • CPU:
      • Intel Core I7 4720HQ
      • Memory:
      • 8GB
      • Storage:
      • 128GB SSD +1tb HDD
      • Graphics card(s):
      • Geforce Gtx960m
      • PSU:
      • N/A
      • Case:
      • N/A
      • Operating System:
      • WINDOWS 10 64bit
      • Monitor(s):
      • 15.6" IPS
      • Internet:
      • BT Fibre
    card was 3-4 months old and the hold up was allegedly due to there suppliers not sending out a replacement to them
    it took the threat of legal action action and numerous phone calls and emails to actually get them to offer an alternative replacement

  5. #5
    Anthropomorphic Personification shaithis's Avatar
    Join Date
    Apr 2004
    Location
    The Last Aerie
    Posts
    10,836
    Thanks
    645
    Thanked
    870 times in 734 posts
    • shaithis's system
      • Motherboard:
      • Asus P8Z77 WS
      • CPU:
      • i7 3770k @ 4.5GHz
      • Memory:
      • 32GB HyperX 1866
      • Storage:
      • Lots!
      • Graphics card(s):
      • Sapphire Fury X
      • PSU:
      • Corsair HX850
      • Case:
      • Corsair 600T (White)
      • Operating System:
      • Windows 10 x64
      • Monitor(s):
      • 2 x Dell 3007
      • Internet:
      • Zen 80Mb Fibre
    I called trading standard about this very practice recently while RMAing my X1900XTX to MicroDirect.

    They told me they were fully within their rights to do that, although 30 working days is 'pushing the term "within reasonable time"' but is still legit.

    Unfortuantly, the replacement has now died, another 6-7 weeks without it now.......place like overclockers and microdirect will never get a penny from me or the ppl who I recomend to ever again because of this joke of a practice though.
    Main PC: Asus Rampage IV Extreme / 3960X@4.5GHz / Antec H1200 Pro / 32GB DDR3-1866 Quad Channel / Sapphire Fury X / Areca 1680 / 850W EVGA SuperNOVA Gold 2 / Corsair 600T / 2x Dell 3007 / 4 x 250GB SSD + 2 x 80GB SSD / 4 x 1TB HDD (RAID 10) / Windows 10 Pro, Yosemite & Ubuntu
    HTPC: AsRock Z77 Pro 4 / 3770K@4.2GHz / 24GB / GTX 1080 / SST-LC20 / Antec TP-550 / Hisense 65k5510 4K TV / HTC Vive / 2 x 240GB SSD + 12TB HDD Space / Race Seat / Logitech G29 / Win 10 Pro
    HTPC2: Asus AM1I-A / 5150 / 4GB / Corsair Force 3 240GB / Silverstone SST-ML05B + ST30SF / Samsung UE60H6200 TV / Windows 10 Pro
    Spare/Loaner: Gigabyte EX58-UD5 / i950 / 12GB / HD7870 / Corsair 300R / Silverpower 700W modular
    NAS 1: HP N40L / 12GB ECC RAM / 2 x 3TB Arrays || NAS 2: Dell PowerEdge T110 II / 24GB ECC RAM / 2 x 3TB Hybrid arrays || Network:Buffalo WZR-1166DHP w/DD-WRT + HP ProCurve 1800-24G
    Laptop: Lenovo Flex 2 / 12GB RAM / 240GB Corsair Force 3 Printer: HP CP1515n || Phone: HTC One U11 || Other: Samsung Galaxy Tab 4 Pro 10.1 CM12.1 / Playstation 4 + G29 + 2TB Hybrid drive

  6. #6
    Formerly known as Andehh Andeh13's Avatar
    Join Date
    Oct 2005
    Location
    Northampton
    Posts
    3,333
    Thanks
    855
    Thanked
    256 times in 151 posts
    • Andeh13's system
      • Motherboard:
      • Gigabyte GA-P35
      • CPU:
      • Intel Q6600
      • Memory:
      • 4gb Corsair XMS2 800mhz
      • Storage:
      • 1 x 250gb Western Digital AAKS, 2 x 500gb Western Digital AAKS, 1TB WD Caviar Green
      • Graphics card(s):
      • BFG Geforce 8800GTS 512mb
      • PSU:
      • Corsair HX520
      • Case:
      • Antec 900
      • Operating System:
      • Windows 7 64bit
      • Monitor(s):
      • Samsung 24" & Sony 17"
      • Internet:
      • Virgin 10mb... hate them!
    Quote Originally Posted by shaithis
    Unfortuantly, the replacement has now died, another 6-7 weeks without it now.......place like overclockers and microdirect will never get a penny from me or the ppl who I recomend to ever again because of this joke of a practice though.
    Best way to hit them, try scan mate, iv order several things off them over the last year and iv never had any real problems with them, lost i/o shield aside.


    Word of mouth can make or break an online retailer, especially one in such a packed market like PC suppliers.

  7. #7
    S1L3NT danroyle's Avatar
    Join Date
    Aug 2006
    Location
    sussex
    Posts
    4,241
    Thanks
    145
    Thanked
    186 times in 153 posts
    • danroyle's system
      • Motherboard:
      • N/A
      • CPU:
      • Intel Core I7 4720HQ
      • Memory:
      • 8GB
      • Storage:
      • 128GB SSD +1tb HDD
      • Graphics card(s):
      • Geforce Gtx960m
      • PSU:
      • N/A
      • Case:
      • N/A
      • Operating System:
      • WINDOWS 10 64bit
      • Monitor(s):
      • 15.6" IPS
      • Internet:
      • BT Fibre
    Quote Originally Posted by shaithis
    I called trading standard about this very practice recently while RMAing my X1900XTX to MicroDirect.

    They told me they were fully within their rights to do that, although 30 working days is 'pushing the term "within reasonable time"' but is still legit.

    Unfortuantly, the replacement has now died, another 6-7 weeks without it now.......place like overclockers and microdirect will never get a penny from me or the ppl who I recomend to ever again because of this joke of a practice though.
    it's terrible the amount of people these companies take the P*** with anyone who has had an rma take ridiculously long should make a formal complaint to trading standards if they recieve too many then they can have there credit card processing systems removed so that they can't accept credit cards then they can't get money and will no longer be able to trade

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. More RMA stuff
    By Veles in forum SCAN.care@HEXUS
    Replies: 2
    Last Post: 12-07-2006, 03:10 PM
  2. Advanced RMA
    By GoNz0 in forum SCAN.care@HEXUS
    Replies: 18
    Last Post: 22-06-2006, 06:39 PM
  3. More Free Cinema Tickets!
    By npk2005 in forum Retail Therapy and Bargains
    Replies: 2
    Last Post: 31-03-2006, 01:26 PM
  4. Ebuyer RMA's
    By Lexeus in forum Retail Therapy and Bargains
    Replies: 34
    Last Post: 13-02-2004, 10:00 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •