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Thread: Batman Arkham city Install Problem

  1. #1
    S1L3NT danroyle's Avatar
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    Batman Arkham city Install Problem

    i got arkham city before christmas but never got round to installing it until last night. And it just wont install keeps bringing up various errors and is driving me nuts. I've looked about and everyone says problems are caused by things like alcohol 120 and such. I dont have any of these things on my pc.
    All thats on it is
    win 7 64 bit, Steam, Battlefield 3 and origin, windows live essentials, MSE, asus ai suite, Msi afterburner, A few things like core temp and cpu z and thats it.

    heres copies of my log files from the install

    xlive install log

    -------------------------------
    Logging Started: 02/18/2012 09:25:32
    EXE: F:\setup.exe (3.5.8.0)
    DLL: F:\xliveinstall.dll (3.2.6.0)
    Source Folder: F:\
    OS v6.1 Service Pack 1 (build 7601) 64 bit
    OS Product Type: 0x00000003
    User Default LCID: 0x0809
    -------------------------------
    (09:25:32) IsMainPackageInstalled INSTALLSTATE:-1
    (09:25:35) Installing F:\ to C:\Program Files (x86)\WB Games\Batman Arkham City. Flags: 0x00000000
    (09:25:35) Parsed F:\ChainInstall.xml from F:\ [Code:0x00000000]
    (09:25:35) Languages: 11 Selected:0x00000809 [Code:0x00000000]
    (09:25:37) EULAs: 1 [Code:0x00000000]
    (09:26:08) ProductKey [Code:0x00000000]
    (09:26:08) Prompt result [Code:0x00000000]
    (09:26:08) Launching F:\setup.exe elevated
    (09:26:59) InvokeUacPath LCID:2057 Flags:0x00000000 Target:C:\Program Files (x86)\WB Games\Batman Arkham City [Code:0x80096010]
    (09:26:59) Stage 0: Error. Reason:Generic 3 [Code:0x80096010] Msg:
    (09:26:59) Installation failed [Code:0x80096010]
    (09:26:59) Install Complete [Code:0x80096010]
    (09:26:59) Stage 0: Error. Reason:Install [Code:0x80096010] Msg:
    (09:26:59) Stage 0: Error. Reason:Generic 1 [Code:0x80096010] Msg:
    (09:26:59) InstallProduct exit [Code:0x80096010]


    setup log

    -------------------------------
    Logging Started: 02/18/2012 09:25:22
    Source Folder: F:\
    OS v6.1 Service Pack 1 (build 7601) 64 bit
    OS Product Type: 0x00000003
    User Default LCID: 0x0809
    -------------------------------
    (09:25:22) Initialized
    (09:25:31) Loading F:\xliveinstall.dll
    (09:25:32) Resources initialized
    (09:25:35) Install Started
    (09:25:37) Passed EULA
    (09:26:08) Passed ProductKey
    (09:26:08) Install Start Notification
    (09:26:12) Verifying 0MB of 8013MB (0%)
    (09:26:14) Verifying 4MB of 8013MB (0%)
    (09:26:15) Verifying 8MB of 8013MB (0%)
    (09:26:15) Verifying 8MB of 8013MB (0%)
    (09:26:16) Verifying 10MB of 8013MB (0%)
    (09:26:16) Verifying 11MB of 8013MB (0%)
    (09:26:17) Verifying 81MB of 8013MB (0%)
    (09:26:26) Verifying 312MB of 8013MB (0%)
    (09:26:59) An error occurred. Error code: 0x80096010
    (09:26:59) An error occurred. Error code: 0x80096010
    (09:26:59) InstallProduct Error: 0x80096010



    cheers guys


  2. #2
    DILLIGAF GoNz0's Avatar
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    Re: Batman Arkham city Install Problem

    download hijackthis and post a log so we can see what's starting up with the pc plz

    Capitalization is the difference between helping your Uncle Jack
    off a horse and helping your uncle jack off a horse.

  3. #3
    Senior Moment blueball's Avatar
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    Re: Batman Arkham city Install Problem

    copy the disc (I assume you are installing from CD/DVD) to your hard disk and try to install from there. If it won't copy you may have damaged media.
    Rgds,

    BB
    Hexus Trust here and here

  4. #4
    S1L3NT danroyle's Avatar
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      • Geforce Gtx960m
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      • WINDOWS 10 64bit
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      • 15.6" IPS
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      • BT Fibre

    Re: Batman Arkham city Install Problem

    HIJACK THIS LOG

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 10:11:35, on 18/02/2012
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v9.00 (9.00.8112.16421)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
    C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0357.1\mswinext.exe
    C:\Program Files (x86)\Ideazon\ZEngine\Zboard.exe
    C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
    C:\Program Files (x86)\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
    C:\Program Files (x86)\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
    C:\Program Files (x86)\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
    C:\Program Files (x86)\Toshiba\Bluetooth Toshiba Stack\TosAVRC.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
    C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://forums.hexus.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: MSN Toolbar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0357.1\npwinext.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0357.1\npwinext.dll
    O4 - HKLM\..\Run: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
    O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    O4 - HKLM\..\Run: [MSN Toolbar] "C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0357.1\mswinext.exe"
    O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
    O4 - HKLM\..\Run: [Zboard] C:\Program Files (x86)\Ideazon\ZEngine\Zboard.exe
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [ITSecMng] %ProgramFiles%\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe /START
    O4 - HKLM\..\Run: [ASUS ShellProcess Execute] C:\Program Files (x86)\ASUS\AI Suite II\ASUS Mobilink\Simulator\AsShellProcess.exe
    O4 - Global Startup: Bluetooth Manager.lnk = ?
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
    O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: ASUS Com Service (asComSvc) - Unknown owner - C:\Program Files (x86)\ASUS\AXSP\1.00.13\atkexComSvc.exe
    O23 - Service: ASUS HM Com Service (asHmComSvc) - Unknown owner - C:\Program Files (x86)\ASUS\AAHM\1.00.13\aaHMSvc.exe
    O23 - Service: ASUS System Control Service (AsSysCtrlService) - Unknown owner - C:\Program Files (x86)\ASUS\AsSysCtrlService\1.00.11\AsSysCtrlService.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: Futuremark SystemInfo Service - Futuremark Corporation - C:\Program Files (x86)\Futuremark\Futuremark SystemInfo\FMSISvc.exe
    O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    O23 - Service: IntelĀ® PROSet Monitoring Service - Unknown owner - C:\Windows\system32\IProsetMonitor.exe (file missing)
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
    O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
    O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
    O23 - Service: PnkBstrB - Unknown owner - C:\Windows\system32\PnkBstrB.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
    O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
    O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files (x86)\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 9606 bytes


  5. #5
    S1L3NT danroyle's Avatar
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      • Memory:
      • 8GB
      • Storage:
      • 128GB SSD +1tb HDD
      • Graphics card(s):
      • Geforce Gtx960m
      • PSU:
      • N/A
      • Case:
      • N/A
      • Operating System:
      • WINDOWS 10 64bit
      • Monitor(s):
      • 15.6" IPS
      • Internet:
      • BT Fibre

    Re: Batman Arkham city Install Problem

    Does that help gonzo

    @blueball copy it with what it has loads of bloated securom on it didnt think you could copy it. this is half the problem


  6. #6
    Senior Moment blueball's Avatar
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      • Motherboard:
      • Asus Z390A
      • CPU:
      • i9-9900KS
      • Memory:
      • Kingston 64GB (2x32GB) DDR4 2400MHz
      • Storage:
      • 2TB Samsung 970 EVO Plus NVMe PCIE M.2 plus Samsung 860 EVO 4TB SSD
      • Graphics card(s):
      • ASUS TUF RTX 3080 Ti GAMING OC
      • PSU:
      • Corsair HX850 850 W Full Modular 80 Plus Platinum
      • Case:
      • Corsair Carbide 330R Ultra Silent Midi Tower
      • Operating System:
      • Win 10 Pro x64
      • Monitor(s):
      • IIYAMA 3461WQ IPS 34" 3440x1440 plus BenQ GW2765HT IPS 27" 2560x1440
      • Internet:
      • Plusnet 28Mb

    Re: Batman Arkham city Install Problem

    open the disc in windows explorer, copy all the files to your HDD. It may not install from HDD but you can copy to HDD. If the files won't copy then the media is damaged whic I think is the prob looking at your install logs, it seems to be failing to read the disc at a certain point.
    Rgds,

    BB
    Hexus Trust here and here

  7. #7
    Splash
    Guest

    Re: Batman Arkham city Install Problem

    Could you not just activate the key through Steam and install it that way?

  8. #8
    DILLIGAF GoNz0's Avatar
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      • Asus Rampage V Extreme
      • CPU:
      • i7 something X99 based
      • Memory:
      • 16gb GSkill
      • Storage:
      • 4 SSD's + WD Red
      • Graphics card(s):
      • GTX980 Strix WC
      • PSU:
      • Enermax Galaxy 1250 (9 years and counting)
      • Case:
      • Corsair 900D
      • Operating System:
      • win10 64bit
      • Monitor(s):
      • Dell 24"
      • Internet:
      • 220mb Cable

    Re: Batman Arkham city Install Problem

    i can't see anything in hijack this to give me a clue m8, sorry.

    Capitalization is the difference between helping your Uncle Jack
    off a horse and helping your uncle jack off a horse.

  9. #9
    S1L3NT danroyle's Avatar
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    • danroyle's system
      • Motherboard:
      • N/A
      • CPU:
      • Intel Core I7 4720HQ
      • Memory:
      • 8GB
      • Storage:
      • 128GB SSD +1tb HDD
      • Graphics card(s):
      • Geforce Gtx960m
      • PSU:
      • N/A
      • Case:
      • N/A
      • Operating System:
      • WINDOWS 10 64bit
      • Monitor(s):
      • 15.6" IPS
      • Internet:
      • BT Fibre

    Re: Batman Arkham city Install Problem

    Quote Originally Posted by Splash View Post
    Could you not just activate the key through Steam and install it that way?
    No it can't be activated on steam or origin

    all the research I have done says it's OK securom issue. But I can't seem to find what it's tripping up on


  10. #10
    S1L3NT danroyle's Avatar
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    • danroyle's system
      • Motherboard:
      • N/A
      • CPU:
      • Intel Core I7 4720HQ
      • Memory:
      • 8GB
      • Storage:
      • 128GB SSD +1tb HDD
      • Graphics card(s):
      • Geforce Gtx960m
      • PSU:
      • N/A
      • Case:
      • N/A
      • Operating System:
      • WINDOWS 10 64bit
      • Monitor(s):
      • 15.6" IPS
      • Internet:
      • BT Fibre

    Re: Batman Arkham city Install Problem

    may have fixed it i reset my bios ditched my overclock and it is now actually installing files to my hard drive so fingers crossed.


  11. #11
    S1L3NT danroyle's Avatar
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      • Motherboard:
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      • CPU:
      • Intel Core I7 4720HQ
      • Memory:
      • 8GB
      • Storage:
      • 128GB SSD +1tb HDD
      • Graphics card(s):
      • Geforce Gtx960m
      • PSU:
      • N/A
      • Case:
      • N/A
      • Operating System:
      • WINDOWS 10 64bit
      • Monitor(s):
      • 15.6" IPS
      • Internet:
      • BT Fibre

    Re: Batman Arkham city Install Problem

    after all that hassle installing it. it turns out its poo constant crashes and the game itself is a set of bad cliched jokes broken up by a fight


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