Page 1 of 2 12 LastLast
Results 1 to 16 of 21

Thread: My BF3 account has been hacked!!!

  1. #1
    G4Z
    G4Z is offline
    I'dlikesomebuuuurgazzzzzz G4Z's Avatar
    Join Date
    Sep 2003
    Location
    geordieland
    Posts
    3,172
    Thanks
    225
    Thanked
    141 times in 93 posts
    • G4Z's system
      • Motherboard:
      • Gigabyte GA 965P-DS3
      • CPU:
      • Intel Core 2 Quad Q6600
      • Memory:
      • 4gb DDR2 5300
      • Storage:
      • 2.5Tb
      • Graphics card(s):
      • Gigabyte HD4870 512mb
      • PSU:
      • Tagan 470W
      • Case:
      • Thermaltake Tsunami Dream
      • Operating System:
      • Vista 64bit
      • Monitor(s):
      • Dual Acer 24" TFT's
      • Internet:
      • 16mb sky ADSL2

    My BF3 account has been hacked!!!

    So I have not been able to log into origin... I contacted support as it seemed like my ID had been deleted and gave them my BF3 CD key.

    I got the following mail back

    Dear Gary,

    Thank you for contacting Electronic Arts.

    I appreciate your interest In EA Games.

    I am highly apologised for inconvenience caused to you. I have checked the code and confirmed that the code is already associated with your account "d**********@mail.ru". Some characters are replaced with " * " to maintain security. I suggest you to remember the account if yours. If not, I suggest you to please contact your retailer for the new replacement code.

    If you have any issues, Please feel free to contact us back. I look forward to hear you soon. Should you require more information, please reply to this email or feel free to visit our extensive knowledge base online at http://help.ea.com.

    Best Regards,

    Akanksha
    Electronic Arts – World Wide Customer Experience
    Obviously that is not my email address, and I bought it direct through origin so I have no idea why they are asking me to contact the retailer. I suppose this means I lose all my BF3 stats as well then? Anybody else been in this situation?
    HEXUS FOLDING TEAM It's EASY

  2. #2
    HEXUS.social member Agent's Avatar
    Join Date
    Jul 2003
    Location
    Internet
    Posts
    19,168
    Thanks
    735
    Thanked
    1,607 times in 1,045 posts

    Re: My BF3 account has been hacked!!!

    Welcome to EA support mate

    Keep on at them, explaining it's from Origin. Live chat is also useful sometimes but it depends on who you get.
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

  3. #3
    Headless Chicken Terbinator's Avatar
    Join Date
    Apr 2009
    Posts
    7,642
    Thanks
    1,190
    Thanked
    719 times in 587 posts
    • Terbinator's system
      • Motherboard:
      • ASRock H61M
      • CPU:
      • Intel Xeon 1230-V3
      • Memory:
      • Geil Evo Corsa 2133/8GB
      • Storage:
      • M4 128GB, 2TB WD Red
      • Graphics card(s):
      • Gigabyte GTX Titan
      • PSU:
      • Corsair AX760i
      • Case:
      • Coolermaster 130
      • Operating System:
      • Windows 8.1 Pro
      • Monitor(s):
      • Dell Ultrasharp U2711H
      • Internet:
      • Virgin Media 60Mb.

    Re: My BF3 account has been hacked!!!

    *changes passwords*

    Edit: Any idea how someone could have gotten/guessed your Origin credentials? Not signed up to any seedy clan websites etc?
    Kalniel: "Nice review Tarinder - would it be possible to get a picture of the case when the components are installed (with the side off obviously)?"
    CAT-THE-FIFTH: "The Antec 300 is a case which has an understated and clean appearance which many people like. Not everyone is into e-peen looking computers which look like a cross between the imagination of a hyperactive 10 year old and a Frog."
    TKPeters: "Off to AVForum better Deal - £20+Vat for Free Shipping @ Scan"
    for all intents it seems to be the same card minus some gays name on it and a shielded cover ? with OEM added to it - GoNz0.

  4. #4
    Banhammer in peace PeterB kalniel's Avatar
    Join Date
    Aug 2005
    Posts
    30,749
    Thanks
    1,788
    Thanked
    3,288 times in 2,647 posts
    • kalniel's system
      • Motherboard:
      • Gigabyte Z390 Aorus Ultra
      • CPU:
      • Intel i9 9900k
      • Memory:
      • 32GB DDR4 3200 CL16
      • Storage:
      • 1TB Samsung 970Evo+ NVMe
      • Graphics card(s):
      • nVidia GTX 1060 6GB
      • PSU:
      • Seasonic 600W
      • Case:
      • Cooler Master HAF 912
      • Operating System:
      • Win 10 Pro x64
      • Monitor(s):
      • Dell S2721DGF
      • Internet:
      • rubbish

    Re: My BF3 account has been hacked!!!

    Is that really EA support? Phrases like "I am highly apologised for inconvenience caused to you." would make me unsure.

    Sounds like your key has been obtained for selling on grey market cd-key only sites. Might be worth contacting Origin's support and say that your key doesn't work.

  5. #5
    G4Z
    G4Z is offline
    I'dlikesomebuuuurgazzzzzz G4Z's Avatar
    Join Date
    Sep 2003
    Location
    geordieland
    Posts
    3,172
    Thanks
    225
    Thanked
    141 times in 93 posts
    • G4Z's system
      • Motherboard:
      • Gigabyte GA 965P-DS3
      • CPU:
      • Intel Core 2 Quad Q6600
      • Memory:
      • 4gb DDR2 5300
      • Storage:
      • 2.5Tb
      • Graphics card(s):
      • Gigabyte HD4870 512mb
      • PSU:
      • Tagan 470W
      • Case:
      • Thermaltake Tsunami Dream
      • Operating System:
      • Vista 64bit
      • Monitor(s):
      • Dual Acer 24" TFT's
      • Internet:
      • 16mb sky ADSL2

    Re: My BF3 account has been hacked!!!

    Well I did submit a case through ea.com and the senders domain is ea.com. Went through my company mail filter ok so I have no reason to think it's not legit. I don't think its unusual to come across support people with english as a second language tho.

    Had a reply back asking for my DOB and my spore CD key. Never registered spore on origin, maybe my old ea.com account was tho.
    HEXUS FOLDING TEAM It's EASY

  6. #6
    Oh Crumbs.... Biscuit's Avatar
    Join Date
    Feb 2007
    Location
    N. Yorkshire
    Posts
    11,193
    Thanks
    1,394
    Thanked
    1,091 times in 833 posts
    • Biscuit's system
      • Motherboard:
      • MSI B450M Mortar
      • CPU:
      • AMD 2700X (Be Quiet! Dark Rock 3)
      • Memory:
      • 16GB Patriot Viper 2 @ 3466MHz
      • Storage:
      • 500GB WD Black
      • Graphics card(s):
      • Sapphire R9 290X Vapor-X
      • PSU:
      • Seasonic Focus Gold 750W
      • Case:
      • Lian Li PC-V359
      • Operating System:
      • Windows 10 x64
      • Internet:
      • BT Infinity 80/20

    Re: My BF3 account has been hacked!!!

    I would change a load of your other passwords, its a wierd thing for them to hack so they might have got hold of some other personal data

  7. #7
    HEXUS.social member Agent's Avatar
    Join Date
    Jul 2003
    Location
    Internet
    Posts
    19,168
    Thanks
    735
    Thanked
    1,607 times in 1,045 posts

    Re: My BF3 account has been hacked!!!

    Quote Originally Posted by kalniel View Post
    Is that really EA support? Phrases like "I am highly apologised for inconvenience caused to you." would make me unsure.
    EA support over both email and live chat is generally really, really bad.

    There are only a handful of people who are of any use, so it's luck of the draw.

    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

  8. Received thanks from:

    Allen (12-04-2012),cptwhite_uk (12-04-2012),kalniel (11-04-2012),Terbinator (11-04-2012)

  9. #8
    Oh Crumbs.... Biscuit's Avatar
    Join Date
    Feb 2007
    Location
    N. Yorkshire
    Posts
    11,193
    Thanks
    1,394
    Thanked
    1,091 times in 833 posts
    • Biscuit's system
      • Motherboard:
      • MSI B450M Mortar
      • CPU:
      • AMD 2700X (Be Quiet! Dark Rock 3)
      • Memory:
      • 16GB Patriot Viper 2 @ 3466MHz
      • Storage:
      • 500GB WD Black
      • Graphics card(s):
      • Sapphire R9 290X Vapor-X
      • PSU:
      • Seasonic Focus Gold 750W
      • Case:
      • Lian Li PC-V359
      • Operating System:
      • Windows 10 x64
      • Internet:
      • BT Infinity 80/20

    Re: My BF3 account has been hacked!!!

    Quote Originally Posted by Agent View Post
    EA support over both email and live chat is generally really, really bad.

    There are only a handful of people who are of any use, so it's luck of the draw.

    Yeah that happened to me, disgraceful

  10. #9
    HEXUS.social member Agent's Avatar
    Join Date
    Jul 2003
    Location
    Internet
    Posts
    19,168
    Thanks
    735
    Thanked
    1,607 times in 1,045 posts

    Re: My BF3 account has been hacked!!!

    Quote Originally Posted by Biscuit View Post
    Yeah that happened to me, disgraceful
    General feeling around the web is that they must hit X number of conversations per shift / hour, which makes sense given how many times I've heard people say the exact thing the image shows.
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

  11. #10
    G4Z
    G4Z is offline
    I'dlikesomebuuuurgazzzzzz G4Z's Avatar
    Join Date
    Sep 2003
    Location
    geordieland
    Posts
    3,172
    Thanks
    225
    Thanked
    141 times in 93 posts
    • G4Z's system
      • Motherboard:
      • Gigabyte GA 965P-DS3
      • CPU:
      • Intel Core 2 Quad Q6600
      • Memory:
      • 4gb DDR2 5300
      • Storage:
      • 2.5Tb
      • Graphics card(s):
      • Gigabyte HD4870 512mb
      • PSU:
      • Tagan 470W
      • Case:
      • Thermaltake Tsunami Dream
      • Operating System:
      • Vista 64bit
      • Monitor(s):
      • Dual Acer 24" TFT's
      • Internet:
      • 16mb sky ADSL2

    Re: My BF3 account has been hacked!!!

    Dear Gary,

    Thank you for contacting Electronic Arts.

    I appreciate your interest In EA Games. I assure you my support in getting this resolved.

    I completely understand that you have issue with Ea account. I have checked the details that you have provided and confirmed that the date of birth that you provided does not match with the one in our database. I 'll be able to complete your request after account ownership verification.

    With this information, I'll be able to assist you. I look forward to hear you soon. Should you require more information, please reply to this email or feel free to visit our extensive knowledge base online at http://help.ea.com.

    Best Regards,

    Akanksha
    Electronic Arts - World Wide Customer Experience
    wtf?
    HEXUS FOLDING TEAM It's EASY

  12. #11
    radix lecti dave87's Avatar
    Join Date
    Sep 2005
    Location
    England
    Posts
    12,806
    Thanks
    657
    Thanked
    931 times in 634 posts
    • dave87's system
      • Motherboard:
      • Asus
      • CPU:
      • i5 3470k under Corsair H80 WC
      • Memory:
      • 8gb DDR3
      • Storage:
      • 240gb SSD + 120gb SSD
      • Graphics card(s):
      • Asus HD7950
      • PSU:
      • XFX 600w Modular
      • Case:
      • Lian Li PC-A05FNB + Acoustipack
      • Operating System:
      • Windows 10 Pro
      • Monitor(s):
      • 2x Dell S2309W (1920x1080)
      • Internet:
      • BT Infinity Option 2

    Re: My BF3 account has been hacked!!!

    Can you change the date of birth on the EA account? If so, it sounds like that could be what happened after your account got hacked.

  13. #12
    HEXUS.social member Agent's Avatar
    Join Date
    Jul 2003
    Location
    Internet
    Posts
    19,168
    Thanks
    735
    Thanked
    1,607 times in 1,045 posts

    Re: My BF3 account has been hacked!!!

    Did you give them a fake DOB? IIRC you can't change it after signup.
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

  14. #13
    radix lecti dave87's Avatar
    Join Date
    Sep 2005
    Location
    England
    Posts
    12,806
    Thanks
    657
    Thanked
    931 times in 634 posts
    • dave87's system
      • Motherboard:
      • Asus
      • CPU:
      • i5 3470k under Corsair H80 WC
      • Memory:
      • 8gb DDR3
      • Storage:
      • 240gb SSD + 120gb SSD
      • Graphics card(s):
      • Asus HD7950
      • PSU:
      • XFX 600w Modular
      • Case:
      • Lian Li PC-A05FNB + Acoustipack
      • Operating System:
      • Windows 10 Pro
      • Monitor(s):
      • 2x Dell S2309W (1920x1080)
      • Internet:
      • BT Infinity Option 2

    Re: My BF3 account has been hacked!!!

    ...or is it in the backwards American format?

  15. #14
    Oh Crumbs.... Biscuit's Avatar
    Join Date
    Feb 2007
    Location
    N. Yorkshire
    Posts
    11,193
    Thanks
    1,394
    Thanked
    1,091 times in 833 posts
    • Biscuit's system
      • Motherboard:
      • MSI B450M Mortar
      • CPU:
      • AMD 2700X (Be Quiet! Dark Rock 3)
      • Memory:
      • 16GB Patriot Viper 2 @ 3466MHz
      • Storage:
      • 500GB WD Black
      • Graphics card(s):
      • Sapphire R9 290X Vapor-X
      • PSU:
      • Seasonic Focus Gold 750W
      • Case:
      • Lian Li PC-V359
      • Operating System:
      • Windows 10 x64
      • Internet:
      • BT Infinity 80/20

    Re: My BF3 account has been hacked!!!

    as long as you state the month as a word you can get around that

  16. #15
    G4Z
    G4Z is offline
    I'dlikesomebuuuurgazzzzzz G4Z's Avatar
    Join Date
    Sep 2003
    Location
    geordieland
    Posts
    3,172
    Thanks
    225
    Thanked
    141 times in 93 posts
    • G4Z's system
      • Motherboard:
      • Gigabyte GA 965P-DS3
      • CPU:
      • Intel Core 2 Quad Q6600
      • Memory:
      • 4gb DDR2 5300
      • Storage:
      • 2.5Tb
      • Graphics card(s):
      • Gigabyte HD4870 512mb
      • PSU:
      • Tagan 470W
      • Case:
      • Thermaltake Tsunami Dream
      • Operating System:
      • Vista 64bit
      • Monitor(s):
      • Dual Acer 24" TFT's
      • Internet:
      • 16mb sky ADSL2

    Re: My BF3 account has been hacked!!!

    Yep, I stated it with the month as a word in response the the email prior to that one. I have of course responded to that in turn... see what comes back.
    HEXUS FOLDING TEAM It's EASY

  17. #16
    G4Z
    G4Z is offline
    I'dlikesomebuuuurgazzzzzz G4Z's Avatar
    Join Date
    Sep 2003
    Location
    geordieland
    Posts
    3,172
    Thanks
    225
    Thanked
    141 times in 93 posts
    • G4Z's system
      • Motherboard:
      • Gigabyte GA 965P-DS3
      • CPU:
      • Intel Core 2 Quad Q6600
      • Memory:
      • 4gb DDR2 5300
      • Storage:
      • 2.5Tb
      • Graphics card(s):
      • Gigabyte HD4870 512mb
      • PSU:
      • Tagan 470W
      • Case:
      • Thermaltake Tsunami Dream
      • Operating System:
      • Vista 64bit
      • Monitor(s):
      • Dual Acer 24" TFT's
      • Internet:
      • 16mb sky ADSL2

    Re: My BF3 account has been hacked!!!

    yay, they sorted it out and I not have control of the account again.
    HEXUS FOLDING TEAM It's EASY

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •