Dear Gary,
Thank you for contacting Electronic Arts.
I appreciate your interest In EA Games.
I am highly apologised for inconvenience caused to you. I have checked the code and confirmed that the code is already associated with your account "d**********@mail.ru". Some characters are replaced with " * " to maintain security. I suggest you to remember the account if yours. If not, I suggest you to please contact your retailer for the new replacement code.
If you have any issues, Please feel free to contact us back. I look forward to hear you soon. Should you require more information, please reply to this email or feel free to visit our extensive knowledge base online at
http://help.ea.com.
Best Regards,
Akanksha
Electronic Arts – World Wide Customer Experience