First thing, and I know it's a bit obvious, but you are being careful with upper and lower case, I presume? Passwords are usually case-sensitive.
Second, as others have pointed out, are you referring to the Scan sections on HEXUS, in which case, we can help, or to Scan's own forums, in which case, we have no involvement .... and to be honest, I didn't even know they existed.
It might not be immediately obvious, but Scan and HEXUS are completely different companies. HEXUS merely host a support section for Scan here. The best bet is as Ferral suggested .... clearly, if you cannot get on to their forums, you can't ask there, so I'd suggest asking in the Scan zection here if it's their own forum, and hopefully staff Scan staff there can sort your problem.
Note - there is no user with the name you quote (YoungTurks) on Hexus, so if you're trying to log in here with that, this will be why it isn't working.
