Another Update??

[Stoo]

Oh and if you try to send them a support request via the web, you get a 500 internal server error from their webserver..

Do they even want my money?

[mike_w]

Oh and if you try to send them a support request via the web, you get a 500 internal server error from their webserver..

Do they even want my money?

They've already taken my money

[Mblaster]

With 500,000 players in europe, I'm guessing at least 400,000 have paid (some with payment problems and some didn't keep playing). That means if everyone paid the first month only then they would have around £3.6million! and you can probaby double that because of all the people that paid in advance for 3 or 6 months. Not exactly going bankrupt (not that I know how much they spent).

[Stoo]

If anyone else is still having problems, it looks like there's a way around it thanks to some enterprising individual..

https://www.wow-europe.com/account/payment-history.html

go in via that and you can access the account management pages despite what Blizzard say on the website..

[Dooms]

cool that works, go via that and then click change subscription and you can add your card - they have also added an issue number to the page so after this all problems should go away

[Spinx]

But the full payment history now says that I haven't paid for another month, but I did that for about one week ago. I don't want to pay again!!! Do I have to?

[Stoo]

Did they actually take any payment last time?

If they didn't you should be okay

[Spinx]

They did take payment last time, I think so anyway. Or else we've actually played for free for like a week or something.

[Dooms]

More likey the latter... the problem was that the banks wouldnt allow blizzard to take money out becuase of no issue number. They froze everyones account that havnt payed but everyone could still play

[Spinx]

But why is my account frozen if I have paid and I have!!!!????

[mike_w]

But why is my account frozen if I have paid and I have!!!!????

Lots of people are in the same boat as you. Assuming the problem doesn't sort itself out (as it has done twice before for me), the only way I think it can be solved is over the phone. Trying the webform is pretty useless, since on the occasions you can actually get it to send, it just ends up telling you the e-mail delivery has failed.

[Dooms]

But why is my account frozen if I have paid and I have!!!!????

If you have actualy paid (as its on your bankstatment!) then its a phone call to blizzard thing.