Replacement Type 4 PCI-E cable?
Hello!
I was just wondering if anyone knows how I can get a replacement Type 4 PCI-E cable for my RM550x. I tried logging a ticket with Corsair support but the best I could get was a replacement Type 3 which has to be shipped from the US (to the UK).
Seems like there isn't a way of getting one which is a bit sad. I've been assured that the Type 3 is compatible but it lacks the inline capacitors.
If anyone can offer advice on how to get one it'd be much appreciated!
Thanks in advance
Re: Replacement Type 4 PCI-E cable?
Hey namso,
What do you mean by the best you could get was a replacement type? Is that what our customer service said? We should have Type 4 cables as a spare part. Unless they are out of stock.
Re: Replacement Type 4 PCI-E cable?
Hey, thanks for the reply!
I think there may have been a misunderstanding, I initially said that I wouldn't mind paying for a new cable as I didn't know if the service department would just send one out free of charge (they do!). The first response to my ticket was a link to a Type 3 on the web store, I pointed out it was Type 3 not 4 so asked where I could find a link to that, response:
Quote:
"You can't purchase a type 4 8 pin pcie at this time, no.
The part number, however, will be CP-8920143 once available."
Then the agent arranged for a Type 3 to be sent out free of charge. While we were waiting for that, he said that he'd also open a ticket for a Type 4 but "I'm unsure if that'd ship for you before this type 3 cable". Turns out it did! It's on it's way from Holland now.
Long story short, managed to get a Type 4.
Re: Replacement Type 4 PCI-E cable?
Quote:
Originally Posted by
namso
Long story short, managed to get a Type 4.
NICE!! I am just glad that our guys over at customer service were able to sort it out for you :)
No problem at all. Just let me know if you need anything else.
Re: Replacement Type 4 PCI-E cable?
Quote:
Originally Posted by
Greybeard
NICE!! I am just glad that our guys over at customer service were able to sort it out for you :)
No problem at all. Just let me know if you need anything else.
Hi Greybeard, sorry to hijack this thread, but I am in the same position that I need a replacement type 4 PCI-E cable for my Corsair SF450 as well, and the support ticket I created I was just told the Type 3 cable is compatible and to purchase that. I don't actually mind the missing inline capacitor, but I want a shorter cable since I am building in a small PC.
I searched for "CP-8920143" in vain, it doesn't look like that part is available in the shop yet?
Thanks in advance for any help!
Re: Replacement Type 4 PCI-E cable?
Sorry for the late reply, lahn.
Yeah, SF cables are on our webstore yet. What is your ticket #? and I'll advice our customer service that you need the Shorter cables.
Re: Replacement Type 4 PCI-E cable?
That would be amazing, I'm happy to pay for it too, as long as I get the correct one :-)
My ticket number is #6835428
Thank you kindly!
Re: Replacement Type 4 PCI-E cable?
Alright thanks. I'll look into it right away :)
No problem at all.
Re: Replacement Type 4 PCI-E cable?
Hi Greybeard, I'm sorry to chase you on this, but I still haven't heard anything new from the support team.
As my SF450 is a 2nd hand product, I would like to know if my chances of acquiring the cable are high? If I cannot get the cable, I need to return the PSU to the previous owner as soon as possible.
Thanks again for looking into this, really appreciate it!
Re: Replacement Type 4 PCI-E cable?
I have just managed to convince the customer service rep to send me the correct cable, hurray, there is a santa claus after all (or a good customer service support), even if it took 2 months.
First time I needed any help, feel like I am entitled to it after spending over £500 on Corsair products on my current PC though haha :p