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Thread: Replacement Type 4 PCI-E cable?

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    Replacement Type 4 PCI-E cable?

    Hello!

    I was just wondering if anyone knows how I can get a replacement Type 4 PCI-E cable for my RM550x. I tried logging a ticket with Corsair support but the best I could get was a replacement Type 3 which has to be shipped from the US (to the UK).

    Seems like there isn't a way of getting one which is a bit sad. I've been assured that the Type 3 is compatible but it lacks the inline capacitors.

    If anyone can offer advice on how to get one it'd be much appreciated!

    Thanks in advance

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    Re: Replacement Type 4 PCI-E cable?

    Hey namso,
    What do you mean by the best you could get was a replacement type? Is that what our customer service said? We should have Type 4 cables as a spare part. Unless they are out of stock.

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    Re: Replacement Type 4 PCI-E cable?

    Hey, thanks for the reply!

    I think there may have been a misunderstanding, I initially said that I wouldn't mind paying for a new cable as I didn't know if the service department would just send one out free of charge (they do!). The first response to my ticket was a link to a Type 3 on the web store, I pointed out it was Type 3 not 4 so asked where I could find a link to that, response:

    "You can't purchase a type 4 8 pin pcie at this time, no.

    The part number, however, will be CP-8920143 once available."
    Then the agent arranged for a Type 3 to be sent out free of charge. While we were waiting for that, he said that he'd also open a ticket for a Type 4 but "I'm unsure if that'd ship for you before this type 3 cable". Turns out it did! It's on it's way from Holland now.

    Long story short, managed to get a Type 4.

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    Re: Replacement Type 4 PCI-E cable?

    Quote Originally Posted by namso View Post
    Long story short, managed to get a Type 4.
    NICE!! I am just glad that our guys over at customer service were able to sort it out for you

    No problem at all. Just let me know if you need anything else.

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    Re: Replacement Type 4 PCI-E cable?

    Quote Originally Posted by Greybeard View Post
    NICE!! I am just glad that our guys over at customer service were able to sort it out for you

    No problem at all. Just let me know if you need anything else.
    Hi Greybeard, sorry to hijack this thread, but I am in the same position that I need a replacement type 4 PCI-E cable for my Corsair SF450 as well, and the support ticket I created I was just told the Type 3 cable is compatible and to purchase that. I don't actually mind the missing inline capacitor, but I want a shorter cable since I am building in a small PC.

    I searched for "CP-8920143" in vain, it doesn't look like that part is available in the shop yet?

    Thanks in advance for any help!

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    Re: Replacement Type 4 PCI-E cable?

    Sorry for the late reply, lahn.

    Yeah, SF cables are on our webstore yet. What is your ticket #? and I'll advice our customer service that you need the Shorter cables.

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    Re: Replacement Type 4 PCI-E cable?

    That would be amazing, I'm happy to pay for it too, as long as I get the correct one :-)

    My ticket number is #6835428

    Thank you kindly!

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    Re: Replacement Type 4 PCI-E cable?

    Alright thanks. I'll look into it right away

    No problem at all.

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    Re: Replacement Type 4 PCI-E cable?

    Hi Greybeard, I'm sorry to chase you on this, but I still haven't heard anything new from the support team.
    As my SF450 is a 2nd hand product, I would like to know if my chances of acquiring the cable are high? If I cannot get the cable, I need to return the PSU to the previous owner as soon as possible.

    Thanks again for looking into this, really appreciate it!

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    Re: Replacement Type 4 PCI-E cable?

    I have just managed to convince the customer service rep to send me the correct cable, hurray, there is a santa claus after all (or a good customer service support), even if it took 2 months.
    First time I needed any help, feel like I am entitled to it after spending over £500 on Corsair products on my current PC though haha

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