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Thread: Dell PC advice needed please - XPS 420

  1. #1
    Join Date
    Nov 2008
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    Dell PC advice needed please - XPS 420

    It is time for a new PC and I am going with Dell or HP possibly. HP have never let me down before. My first two Dell machines from years back (1998 and 2003) were reliable (as was their support back in 1998).

    My 2 year old HP PC is going to a family member. So I am pondering Dell vs HP as far as support and component quality is concerned. The two year old HP PC has been great – the PC runs silently, and has been stable for two years, although has started to slow down a bit and isn’t great for the latest games. I have not had an opportunity to use their tech support though (never needed to).

    I use my PC for work purposes and playing games (mainly World of Warcraft and Warhammer). I am after reliability and peace of mind if something goes wrong.

    The Dell PC I am considering is: XPS430 (Quad Core 2.4GHZ, 512MB Radeon 4850, 3GB RAM). I would then consider a HP PC of a similar spec.

    Can anyone compare Dell vs HP for me in terms of:

    1) Technical Support: (whilst I can troubleshoot software, I am not fond of troubleshooting hardware – so if the PSU fails for example, I would rather an engineer fitted a replacement). I know that both Dell and HP offer warranties. If I had an onsite warranty with Dell, does that mean if something needs replacing they will send an engineer around asap? Or will they force me to replace internal parts such as PSUs, motherboards, etc? An onsite warranty is important to me – and I prefer not to keep shipping the PC back and forth by courier.

    2) Reliability of components:
    I hear Dell make some of their own components and I am not sure about HP. My previous two Dell machines and my HP machine were rock solid as far as reliability is concerned. But that was a long time back. How are Dell and HP related for reliability these days?

    3) After experiencing stability issues with a Nvidia graphics card in another PC (8800GT - BSODs, rising temperatures at odd times, annoying Nvidia Network Access Manager issues, etc), I have decided to continue buying machines with ATI cards (which have never failed me). It seems the ATI Radeon 4850 card compares well to the Nvidia heavyweights such as the 9800GT. However, one thing that concerns me is the higher temperatures that the 4850 seems to run at (80 degrees under load I believe). Will this prove to be a long term issue that will cause me problems? I presume that most components in a PC are heat sensitive, and so could higher overall temperatures from the ATI card affect other components?

    4) It would appear that a 375W power supply is used for the XPS420 – that seems a little shocking to me – can it sufficiently power an ATI 4850card under load???

    5) Oh and finally, does anyone have any vouchers for Dell (I would imagine that as Christmas approaches, some would be released?).

    Thank you for reading, I await any advice!

  2. #2
    Join Date
    Nov 2008
    8 times in 8 posts

    Re: Dell PC advice needed please - XPS 420

    Woops - I just enabled the feature to view more posts in this forum and I found another earlier XPS420 thread!!

    Apologoies if any of the above questions are a repetition!

  3. #3
    finding nemo staffsMike's Avatar
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    • staffsMike's system
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    Re: Dell PC advice needed please - XPS 420

    1) XPS machines get 1 - 4 years onsite warranty. So you choose how much or how little.

    They do everything and usually it's next day they are onsite, but perhaps the day after if it's late when you call.

    2) Dell do use some proprietary hardware, and while this limits things like overclocking they are general of a high standard especially in XPS machines.

    3) I'm not sure if they use the stock coolers but there aren't that many noted issue's with the ATi cards even when they run very hot.

    4) It's more than enough is the simple answer. They use very good PSU's anyway so there shouldn't be too many worries.

    5) try

    they have all the current best prices and voucher codes.

    It's always worth haggling dell down over the phone though.

  4. #4
    Join Date
    Nov 2008
    8 times in 8 posts

    Re: Dell PC advice needed please - XPS 420

    Thank you for your reply staffsMike! Much appreciated.

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