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Thread: Surface Pro 3 pen exploded.

  1. #1
    Gundam Infinite's Avatar
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    Surface Pro 3 pen exploded.

    Just to let you know my pen kinda exploded on me.

    Using it normally when suddenly feel a loud pop from the pen. Unscrew the pen, drop the battery into the bin, its popping like rice crispies. Few drops of battery acid on the plastic tag.

    Going to have words with Microsoft tomorrow. Not impressed. Will report back

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    Drum & Bass Till I Die deejayburnout's Avatar
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    Re: Surface Pro 3 pen exploded.

    Never nice when a battery explodes. I had one blow up In someone's kitchen. Battery acid everywhere.

    Take pictures of it and send them in as well.
    Better to Burn out than Fade Away
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    Gundam Infinite's Avatar
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    Re: Surface Pro 3 pen exploded.



    I've got 1 picture of some acid on the tag but I dumped the battery out on my drive. Didn't wasnt acid everywhere. I will take a picture in the morning

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    Drum & Bass Till I Die deejayburnout's Avatar
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    Re: Surface Pro 3 pen exploded.

    What kind of battery was it. A cheap battery may fail but its usually the device that causes the issue.
    Better to Burn out than Fade Away
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    Re: Surface Pro 3 pen exploded.

    I think it was an Energizer AAAA battery but I will check in the morning. Hopefully get some decent compensation from Microsoft.

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    Re: Surface Pro 3 pen exploded.

    So I called them and after a few questions (mostly about if anyone was seriously injured or require medical attention) they need to escalate it up to "tier 3" support. I will get contacted within the next day and will need to send the pen in for inspection.
    Last edited by Infinite; 02-09-2014 at 03:25 PM.

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    Re: Surface Pro 3 pen exploded.

    Crap that this happened but cheers about reporting on it. I'm very much interested how M$ are going to handle it.

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    DDY
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    Re: Surface Pro 3 pen exploded.

    The pedant in me has to say, the liquid that came out of the battery, assuming that it's an alkaline AAAA, isn't acid. It's likely to be potassium hydroxide which is actually basic.

    Still a caustic substance though.

    I'll keep an eye on this thread, I have a Dell Venue 11 which also has an active stylus powered by an AAAA.

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    Seething Cauldron of Hatred TheAnimus's Avatar
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    Re: Surface Pro 3 pen exploded.

    Eep, what brand of battery was it? Mine came with a GPSuper branded AAA.
    throw new ArgumentException (String, String, Exception)

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    Re: Surface Pro 3 pen exploded.

    I had an issue with an older surface where the PSU went a little wibbly... after a little bit of back and forth with questions, microsoft just sent a new one out free of charge. I find they are very good with stuff like this

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    Re: Surface Pro 3 pen exploded.

    well they sell those for good bucks, so the after sales service must also be good

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    Surface Pro 3 pen exploded

    Do u have the model no or mfg date?
    Dont know much about ms surface

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    Re: Surface Pro 3 pen exploded.

    A very interesting topic post I am sorry this happened to you and I hope you get it fixed properly soon.

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    Re: Surface Pro 3 pen exploded.

    Dayum i wasnt aware that the batteries can explode in these things. Do you know what might have caused it? Now im a bit anxious of buying a surface pro 3

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    Re: Surface Pro 3 pen exploded.

    bit of a dead thread revival... Although I would be interested to know what happened with MS ?

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    Re: Surface Pro 3 pen exploded.

    Oh my bad didnt notice the date on the forum xD. Saw it recently in the forum list

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