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Thread: New 3xs System Problems

  1. #17
    3XS Support Manager Ben @ Scan's Avatar
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      • Motherboard:
      • Evga X58 Sli LE
      • CPU:
      • Intel Core I7 920@4.5Gig
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    Re: New 3xs System Problems

    Hi Simon

    If you load the 3XS Overclock profile are the settings for the voltages as I have emailed you?

    Regards

    Ben

  2. #18
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    • Simon.The.Sloth's system
      • Motherboard:
      • ASUS P7P55D
      • CPU:
      • Intel i7 860 @ 3.81 GHz
      • Memory:
      • 4GB DDR3 1600Mhz
      • Storage:
      • 1TB Samsung Spinpoint F3
      • Graphics card(s):
      • 1GB XFX HD 5850 Black Editon
      • PSU:
      • 550w Corsair VX
      • Case:
      • Coolermaster Elite 335
      • Operating System:
      • Windows 7

    Re: New 3xs System Problems

    Hi,

    No it is not, the DRAM Voltage on the 3xs overclock profile is set to Auto. I can either change this to 1.60v or 1.70v, I cant use 1.65v as you emailed me.

    Everything on the 3xs profile is the same appart from..

    DRAM Voltage
    Loadline Calibration
    CPU Spread Spectrum
    PCIE Spread Spectrum

    Shall I try and run the settings you emailed me, and use 1.60v for the DRAM?

  3. #19
    3XS Support Manager Ben @ Scan's Avatar
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    • Ben @ Scan's system
      • Motherboard:
      • Evga X58 Sli LE
      • CPU:
      • Intel Core I7 920@4.5Gig
      • Memory:
      • 6 Gig Corsair DDR3 1600
      • Storage:
      • 1 x Intel 80 Gig SSD & 2 x 1TB Samsung Spinpoint F1
      • Graphics card(s):
      • Nvidia GTX 580
      • PSU:
      • Corsair 1000 Watt
      • Case:
      • Silver Temjin 07 (Silverstone)
      • Operating System:
      • Win 7 Pro 64 Bit
      • Monitor(s):
      • 27" Iiyama
      • Internet:
      • 50mb Virgin Media

    Re: New 3xs System Problems

    Hi Simon

    Leave the Ram Voltage on Auto this should ramp it up to the 1.65 it needs, 1.7 could be too much and 1.6 may be a bit low

    Test with these settings and let us know how you get on

    Regards

    Ben

  4. #20
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    • Simon.The.Sloth's system
      • Motherboard:
      • ASUS P7P55D
      • CPU:
      • Intel i7 860 @ 3.81 GHz
      • Memory:
      • 4GB DDR3 1600Mhz
      • Storage:
      • 1TB Samsung Spinpoint F3
      • Graphics card(s):
      • 1GB XFX HD 5850 Black Editon
      • PSU:
      • 550w Corsair VX
      • Case:
      • Coolermaster Elite 335
      • Operating System:
      • Windows 7

    Re: New 3xs System Problems

    Hey Ben,

    I changed the Loadline Calibration, CPU Spread Spectrum and PCIE Spread Spectrum to Auto, the setting you emailed me. I left the DRAM Voltage on Auto.

    I cannot find the "Overspeed Protection" option anywhere.

    Ill let you know how it goes.
    Last edited by Simon.The.Sloth; 21-01-2010 at 06:13 PM.

  5. #21
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    • Simon.The.Sloth's system
      • Motherboard:
      • ASUS P7P55D
      • CPU:
      • Intel i7 860 @ 3.81 GHz
      • Memory:
      • 4GB DDR3 1600Mhz
      • Storage:
      • 1TB Samsung Spinpoint F3
      • Graphics card(s):
      • 1GB XFX HD 5850 Black Editon
      • PSU:
      • 550w Corsair VX
      • Case:
      • Coolermaster Elite 335
      • Operating System:
      • Windows 7

    Re: New 3xs System Problems

    Left the system on overnight, unfortunately it crashed at some point. Back to using the Standard-3xs profile

  6. #22
    3XS Support Manager Ben @ Scan's Avatar
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    • Ben @ Scan's system
      • Motherboard:
      • Evga X58 Sli LE
      • CPU:
      • Intel Core I7 920@4.5Gig
      • Memory:
      • 6 Gig Corsair DDR3 1600
      • Storage:
      • 1 x Intel 80 Gig SSD & 2 x 1TB Samsung Spinpoint F1
      • Graphics card(s):
      • Nvidia GTX 580
      • PSU:
      • Corsair 1000 Watt
      • Case:
      • Silver Temjin 07 (Silverstone)
      • Operating System:
      • Win 7 Pro 64 Bit
      • Monitor(s):
      • 27" Iiyama
      • Internet:
      • 50mb Virgin Media

    Re: New 3xs System Problems

    Hi Simon

    Can you confirm if you have backed up your data and used Acronis to restore it back to the factory state, this will eliminate the issue being a software issue, we have had a number of systems recently where customers have been using free antivirus software which has caused issues on overclocked systems...

    Once you have reloaded the system if you are having the same issue we will arrange to collect the system and look at the overclocking issue here

    Regards

    Ben

  7. #23
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    • Simon.The.Sloth's system
      • Motherboard:
      • ASUS P7P55D
      • CPU:
      • Intel i7 860 @ 3.81 GHz
      • Memory:
      • 4GB DDR3 1600Mhz
      • Storage:
      • 1TB Samsung Spinpoint F3
      • Graphics card(s):
      • 1GB XFX HD 5850 Black Editon
      • PSU:
      • 550w Corsair VX
      • Case:
      • Coolermaster Elite 335
      • Operating System:
      • Windows 7

    Re: New 3xs System Problems

    Hi Ben,

    Unfortunately, the Acronis Software was not included with my 3xs system, I have also not yet created a backup of my data. But I do have an external hard drive and can create a backup, although I do not have anything on the system yet which is important or cannot just be reinstalled.

    After creating a backup, how would I restore the PC to its factory settings? Do I need Acronis to do this? I have looked at Windows 7 restore options and the furthest back I can go is the 14th of Jan, this is after I noticed the problems, which began almost immediately after receiving the system.

    I have not installed any free anti-virus software on the system, as a brought Kaspersky Internet Security 2010 when I purchased the system, which I believe came pre-installed.

  8. #24
    Moderator Sanjay@Scan's Avatar
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    Re: New 3xs System Problems

    Hi Simon,

    I have checked your invoice and you have not purchased Acronis with the system so there will be no backup image to restore from. The only way is to use the Windows 7 CD to reinstall, but its best to download the drivers for the motherboard from the Asus website and store this on the non operating system drive.

    Regards
    Sanjay

  9. #25
    Registered+
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    • Simon.The.Sloth's system
      • Motherboard:
      • ASUS P7P55D
      • CPU:
      • Intel i7 860 @ 3.81 GHz
      • Memory:
      • 4GB DDR3 1600Mhz
      • Storage:
      • 1TB Samsung Spinpoint F3
      • Graphics card(s):
      • 1GB XFX HD 5850 Black Editon
      • PSU:
      • 550w Corsair VX
      • Case:
      • Coolermaster Elite 335
      • Operating System:
      • Windows 7

    Re: New 3xs System Problems

    Thanks Sanjay,

    When I have time I will do a complete reinstall on windows and let you know if the problem persists.

  10. #26
    3XS Support Manager Ben @ Scan's Avatar
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    • Ben @ Scan's system
      • Motherboard:
      • Evga X58 Sli LE
      • CPU:
      • Intel Core I7 920@4.5Gig
      • Memory:
      • 6 Gig Corsair DDR3 1600
      • Storage:
      • 1 x Intel 80 Gig SSD & 2 x 1TB Samsung Spinpoint F1
      • Graphics card(s):
      • Nvidia GTX 580
      • PSU:
      • Corsair 1000 Watt
      • Case:
      • Silver Temjin 07 (Silverstone)
      • Operating System:
      • Win 7 Pro 64 Bit
      • Monitor(s):
      • 27" Iiyama
      • Internet:
      • 50mb Virgin Media

    Re: New 3xs System Problems

    Hi Simon

    Did you get around to a fresh install of windows and if so has it resolved the issue?

    Regards

    Ben

  11. #27
    Registered+
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    • Simon.The.Sloth's system
      • Motherboard:
      • ASUS P7P55D
      • CPU:
      • Intel i7 860 @ 3.81 GHz
      • Memory:
      • 4GB DDR3 1600Mhz
      • Storage:
      • 1TB Samsung Spinpoint F3
      • Graphics card(s):
      • 1GB XFX HD 5850 Black Editon
      • PSU:
      • 550w Corsair VX
      • Case:
      • Coolermaster Elite 335
      • Operating System:
      • Windows 7

    Re: New 3xs System Problems

    Hi ben,

    Yes I have now done a fresh install of windows 7, but unfortunately it hasn't fixed the problem, and is still crashing when I try to use the overclocked profile.

    Sorry for taking so long to get back to you, I've been working alot of hours the last few weeks.

    Im prepared to send the system back for you guys to look at, if thats the best way forward.

  12. #28
    3XS Support Manager Ben @ Scan's Avatar
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    • Ben @ Scan's system
      • Motherboard:
      • Evga X58 Sli LE
      • CPU:
      • Intel Core I7 920@4.5Gig
      • Memory:
      • 6 Gig Corsair DDR3 1600
      • Storage:
      • 1 x Intel 80 Gig SSD & 2 x 1TB Samsung Spinpoint F1
      • Graphics card(s):
      • Nvidia GTX 580
      • PSU:
      • Corsair 1000 Watt
      • Case:
      • Silver Temjin 07 (Silverstone)
      • Operating System:
      • Win 7 Pro 64 Bit
      • Monitor(s):
      • 27" Iiyama
      • Internet:
      • 50mb Virgin Media

    Re: New 3xs System Problems

    Hi Simon

    I have emailed you through our query system, please respond to this and we will action an RMA for the system and look at it here for you

    Please backup any data prior to returning the system

    Regards

    Ben

  13. #29
    3XS Support Manager Ben @ Scan's Avatar
    Join Date
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    • Ben @ Scan's system
      • Motherboard:
      • Evga X58 Sli LE
      • CPU:
      • Intel Core I7 920@4.5Gig
      • Memory:
      • 6 Gig Corsair DDR3 1600
      • Storage:
      • 1 x Intel 80 Gig SSD & 2 x 1TB Samsung Spinpoint F1
      • Graphics card(s):
      • Nvidia GTX 580
      • PSU:
      • Corsair 1000 Watt
      • Case:
      • Silver Temjin 07 (Silverstone)
      • Operating System:
      • Win 7 Pro 64 Bit
      • Monitor(s):
      • 27" Iiyama
      • Internet:
      • 50mb Virgin Media

    Re: New 3xs System Problems

    Hi Simon

    **UPDATE**

    System received in repairs yesterday afternoon
    Reloaded Overclock
    Tested with Assassins Creed for at least 2 hours
    left running the Resident Evil DX10 Benchmark overnight
    System still running the benchmark up till about 10 mins ago not had a single crash or blue screen as yet

    System is going on Memtest for the rest of the day and will be put on Prime 95 over the weekend

    Regards

    Ben

  14. #30
    Registered+
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    • Simon.The.Sloth's system
      • Motherboard:
      • ASUS P7P55D
      • CPU:
      • Intel i7 860 @ 3.81 GHz
      • Memory:
      • 4GB DDR3 1600Mhz
      • Storage:
      • 1TB Samsung Spinpoint F3
      • Graphics card(s):
      • 1GB XFX HD 5850 Black Editon
      • PSU:
      • 550w Corsair VX
      • Case:
      • Coolermaster Elite 335
      • Operating System:
      • Windows 7

    Re: New 3xs System Problems

    Hi Ben,

    That sounds good thanks! Is it the exact same overclock setup as what I was using?

    Is there any chance it could be a problem when it idles (even with the power saving settings as recommended) as it mostly crashed when left and not being used.

    I also noticed that windows was strangely detecting 3-4 other external hard drives (all 0GB in size) when nothing was plugged in. If you've reinstalled windows this might have been fixed.

    Thanks

    Simon

  15. #31
    3XS Support Manager Ben @ Scan's Avatar
    Join Date
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    • Ben @ Scan's system
      • Motherboard:
      • Evga X58 Sli LE
      • CPU:
      • Intel Core I7 920@4.5Gig
      • Memory:
      • 6 Gig Corsair DDR3 1600
      • Storage:
      • 1 x Intel 80 Gig SSD & 2 x 1TB Samsung Spinpoint F1
      • Graphics card(s):
      • Nvidia GTX 580
      • PSU:
      • Corsair 1000 Watt
      • Case:
      • Silver Temjin 07 (Silverstone)
      • Operating System:
      • Win 7 Pro 64 Bit
      • Monitor(s):
      • 27" Iiyama
      • Internet:
      • 50mb Virgin Media

    Re: New 3xs System Problems

    Hi Simon

    We havent reinstalled Windows it is as it was when it left you.

    The Unknown drives are the Card reader drives as there are no cards in them they show as 0 bytes

    Regards

    Ben

  16. #32
    Registered+
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    • Simon.The.Sloth's system
      • Motherboard:
      • ASUS P7P55D
      • CPU:
      • Intel i7 860 @ 3.81 GHz
      • Memory:
      • 4GB DDR3 1600Mhz
      • Storage:
      • 1TB Samsung Spinpoint F3
      • Graphics card(s):
      • 1GB XFX HD 5850 Black Editon
      • PSU:
      • 550w Corsair VX
      • Case:
      • Coolermaster Elite 335
      • Operating System:
      • Windows 7

    Re: New 3xs System Problems

    Hi Ben,

    Hopefully we’ll find the system has been fine all weekend tomorrow morning.

    I did reinstall windows a second time a few days before it was collected, and didn’t think to try the overclock again, as it failed the first time I used it on the first fresh install of windows. I think I may have forgotten to set the power saving settings (for stability) the second time as well, which you might have realised.

    It’s strange how I never noticed the unknown drives for the card reader before the second install, should I have installed drivers for the card reader maybe? Or are they normally there and I just failed to notice.

    Also, if you restart the system, you may notice a USB error pop up when windows starts up saying there is an unknown devise attached, although this doesn’t seem to affect anything and all the USB ports work as usual.

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